Financial hardship

At American Express we pride ourselves on being able to support our Cardmembers and this service extends to Cardmembers who find themselves in financial difficulty. We understand that this can be a stressful time and we can provide guidance and support. It is important that if you are experiencing short or long term financial difficulties that you let us know as soon as possible. 

Short or long term financial difficulties

If you are undergoing short or long term difficulties, please contact us using the details below and a member of our team will be able to assist you.

Bankruptcy and insolvency

If you are undergoing bankruptcy or insolvency, please contact us using the details below and a member of our team will be able to assist you.

Write to us:

American Express International Currency Card

Dept 4060

1 John Street

Brighton

East Sussex

BN88 1NH

Telephone us:

Our team are available between 9am and 5pm, Monday to Friday.

Tel: +44 (0)1273 868 900

Free phone: 0800 032 7291 (UK only)

Useful links

Money Advice Service

For free, unbiased and easy-to-access money tools, information and advice:

Debt Action - Advice NI

If you live in Northern Ireland, visit advice-ni.net or phone +44 (0) 800 917 4607

Citizens Advice

For advice and information on debt and other topics, visit your local Citizens Advice Bureau or go to adviceguide.org.uk

National Debtline

If you live in England, Wales or Scotland, visit nationaldebtline.co.uk or phone +44 (0) 808 808 4000

StepChange Debt Charity

For debt advice throughout the UK , visit stepchange.org or phone 0800 138 1111 (UK only)

Advice UK

Member centres offer debt advice including specialist advice for minority communities and people with disabilities. Visit adviceuk.org.uk or phone +44 (0) 300 777 0107

Christians Against Poverty (CAP)

For free debt advice in your home, check postcode coverage at capuk.org then call 0800 328 0006 (UK only)

Civil Legal Advice

You may get legal aid if your home is at risk. Check at www.gov.uk/civil-legal-advice or phone +44 (0) 345 345 4345

Financial Ombudsman Service

If you have a complaint that you can't resolve with your lender, the Financial Ombudsman Service may be able to help. Visit financial-ombudsman.org.uk or phone +44 (0) 300 123 9123. Please note calls to this number cost no more than calls to 01 and 02 numbers. If calling from outside the UK, call +44 (0) 20 7964 0500. Or write to the Financial Ombudsman Service, Exchange Tower, London E14 9SR. Alternatively email: complaint.info@financial-ombudsman.org.uk