Frequently Asked Questions:
Hotels

Yes, you can select your bed type when you book if it is specified.

Check this with the property using the details in your booking confirmation email. They may not always be able to accommodate this request but will let you have your room early if it’s available. When arriving late, please check with the property directly.

You will need a government-issued ID, your email confirmation and most hotels require a Credit Card under your name.

Your payment covers the room and where stated, breakfast. Other facilities may be subject to a fee. In certain cities an Accommodation Tax applies payable direct to the hotel.

Any local fees/taxes need to be paid at the hotel. Please see hotel information section.

For Fine Hotels + Resorts and The Hotel Collection you’ll need to contact the hotel directly to add your loyalty number to your booking at the hotel’s discretion. Other hotel loyalty programs do not accept third party bookings as per their T&Cs.

With Fine Hotels + Resorts or The Hotel Collection bookings, you'll be offered the option to Pay Now at the time of the booking, or pay later directly with the hotel upon check-out. Please note, the option to Pay Now is not available for all rooms at all hotels. For all other properties you will need to pay at the time you book.

Search for hotels that allow pets in the “Hotel Amenities" section. Some hotels might charge an additional fee paid locally and most will need advance notification.

Every room has a different policy set by the hotel. Find out more using each room policies link.

Yes. Before you confirm your booking you can make specific requests such as non-smoking room. These are requests only and cannot be guaranteed.

You can book up to three rooms on one booking. You are welcome to make multiple bookings if you require more than three rooms.