Manage My Account:
Enjoy everything in one place with your Online Account
Manage your American Express Cardmembership with tools that let you stay connected and in control of your finances.
Popular features to manage your Personal Cards:
Check Spending Power
Find out if a large purchase you are planning can be approved.1
Review Your Spending
Keep track of your spending by reviewing your recent transactions and latest balances.
Pay with Points
You can redeem Membership Rewards® points for eligible transactions on your statements.2
Set Up Account Alerts
Keep your account safe and secure by customizing your payment and spend alerts.
Easily Make Payments
Settle your statements with Paybill simply by linking your Card and bank accounts.
You can also click here to register for Automatic Bill Payment on recurring bills.
See Past Statements
Access up to seven years of past billing statements.
Go Paperless
Start making a difference today by enrolling in electronic statements and servicing notifications.
Update Marketing Preferences
Pick and choose the type(s) of communications you’d like to receive from us.
Update Personal Details
Keep us updated with your contact information including address and email address.
Always on the go with the Amex HK App
Track your spending and rewards, book your next travel via American Express Travel Online, and receive important account alerts in real time with the Amex HK App.
Remarks:
1. Approval based on account status at the time of request. American Express International, Inc. reserves the right for the final decision.
2. Pay with Points terms and conditions apply.
Payment Methods
Autopay – payment is made by direct transfer from your bank account. To obtain the Autopay Authorization Form, call our Cardmember Hotline or click here to download the form.
Enroll in Automatic Bill Payment service for the following merchants and enjoy the convenience. Please click here for enrollment, or call the number on the back of your Card for assistance.
- A Drop of Life 點滴是生命
- CLP 中電
- Chubb Insurance Hong Kong Limited 安達保險香港有限公司 (Not the same as Chubb Life 並不等同「安達人壽」)
- HK Electric 香港電燈有限公司
- OXFAM 樂施會
- The China Club 中國會
- Towngas 中華煤氣
- Hong Kong Committee for UNICEF 聯合國兒童基金香港委員會
Paybill – settle your bill from your pre-registered bank account. Please log in to your Online Service Account to register your bank account. Terms and Conditions apply.
Card Direct (this payment method does not apply to Corporate Card Account) – make direct transfer from your bank account to settle your bill by calling our Card Direct Service Hotline 2277 2160. To enroll, call our Cardmember Hotline.
Pay by ATM, Internet Banking and Phone Banking1 – transfer funds from your HSBC/ Hang Seng Bank savings/current account to settle your bill by ATM; or visit www.hsbc.com.hk2 and www.hangseng.com.hk2; or call the HSBC Hotline to transfer funds.
Payment By Phone Service (PPS)1,2 – please call 18031 for payment. The merchant code is “14”. For more details, please call 90000 222 329.
1 Please make your payment at least one working day ahead of the payment due date.
2 The hyperlink may allow you to leave American Express website and enter a third party (or insert Insurer’s name) website, which is not owned by American Express. The hyperlink is just provided for your convenience only. American Express is not responsible or liable for the content or your use of such third party website. Before accessing the third party website, please be reminded to first read carefully their terms of use and privacy policy.
Note:
As some payment methods may require more processing time, we encourage you to pay your bills early to avoid incurring late fee and interest charges. Different payment channels have different cut-off times and the cut-off time is at the discretion of each such payment channel. Please ensure that American Express receives your payment before payment due date to avoid incurring late fee and interest charges.