Need answers?
We have many of them right here.
We’ve put together answers to the most frequently asked questions.
Simply click on the appropriate category below.
Q. How do I become an American Express Merchant?
A. Please complete our online form and one of our representatives will be in touch shortly.
Q. I would like more information on becoming an American Express Merchant?
A. That's fine, complete this online form and one of our representatives will be in touch shortly.
Q. How can you help me attract more American Express Cardmembers?
A. We offer a variety of products and services to help our Merchants attract more Cardmembers. These include promotional materials at no additional charge, as well as marketing support programmes.
Q. What are point-of-purchase materials?
A. Promotional items which clearly let customers know American Express Cards are welcome.
Q. What point-of-purchase materials will American Express provide my business with?
A. American Express has an extensive range of point-of-purchase materials we supply to our Merchants. Things like door stickers, window stickers, open/closed signs, bill holders and logos you can use online.
Q. How does American Express pay my business?
A. We generally pay our Merchants the net amount we owe them. How do we arrive at this amount? We deduct the discount on each transaction, and any other fees, amounts or adjustments to your account prior to settlement rather than asking you for payment at the end of the month.
Q. When does American Express pay my business?
A. When you become an American Express Merchant, we will provide you with a Merchant Payment Plan outlining details of your payments. You can also view our payments and reconciliation guide for further details.
Q. What is My Merchant Account/OMS?
A. My Merchant Account/OMS enables American Express Merchants to manage their account via the internet. Once enrolled, our Merchants can access transactional and statement information online.
Q. Is there a fee for My Merchant Account/OMS?
A. No, there is no additional charge for our My Merchant Account/OMS tool.