The Corporate Green Cards can only be requested online using the Corporate Card e-Application. This process is fast, simple and highly secure for both Card Applicants and Program Administrators.

Every company has a specific link for each corporate customer number (Basic Control Account, or BCA) that takes them to the correct e-Application. You can publish this link on your intranet or send it to your staff by email.

• You can generate the direct e-Application link for your company here.
• For more information you can read our e-Application user guide for Program Administrators.
• If you have any other questions about the e-App, feel free to contact our Corporate Customer Service on number +32 (0)2 676 29 26.

To set up your corporate profile, please contact our Corporate Customer Service on +32 (0)2 676 29 26. The team is available from Monday to Friday, 8:00 to 17:00. They will create a customised e-Application for your company, with the type of card, liability, monthly statement and payment and the contact details of the Program Administrator already filled in.

The e-App can be used for the Corporate Card.

• Rejections will be sent in writing to the Card Applicant within 5 days.
• In order to protect privacy, American Express will NOT be able to give the Program Administrator the reason for rejection.
• It usually takes between 7 and 15 days from the date of receipt of the Card Application for the Card to be sent.
• For reasons of fraud prevention, the Cards sent are not yet activated. The Card Applicant should activate them according to the instructions on the sticker on the Card (Dutch page americanexpress.be/activatie - French page americanexpress.be/activation).

The Cardholder can select the option for an urgent application using the Corporate Card e-Application. The delivery time for an urgent application is 3-5 working days from receipt of the Card Application. The cost of an urgent application is € 50.

Account statements for individually billed Corporate Cards are available through the secure Online Card Account. To access the Online Card Account, the Cardholder should register with americanexpress.be/activatie for Dutch or americanexpress.be/activation for French and register an email address. The online account statement can then be downloaded as a PDF.

If the Cardholder needs help registering for the Online Card Account, they should contact Customer Services (using the telephone number on the back of the Card).

For centrally billed Corporate Cards, you can obtain a monthly statement in @ Work. The steps you need to take to register for @ Work are in the @ Work fact sheets.

Account statements are received within 7 days of the monthly cut-off date.

If you fill in a form to add a Program Administrator, an @ Work account for this contact person will be set up automatically. The Program Administrator will receive an email with their @ Work account information, asking the new PA to setup their account to activate @ Work.

Benefits and services: @ Work Reporting

• Customised reporting giving you the power and flexibility to turn information into actionable insights that work for you.
• A comprehensive picture of your spending allows you to create real impact on your business and improve your bottom line.

Benefits for the company

• Fully interactive web-based reporting solution (24/7)
• Secure website
• Flexibility to customise reports
• Pre-scheduled or ad hoc reports
• Easy navigation to a suite of reports delivering insights:
  • Analyse spending trends
  • Identify savings
  • Monitor compliance
  • Manage Cardholder Accounts

For more information you can read our @ Work fact sheet. 

You have two options:

• Direct debit
  • The amount will be debited from your account at a predetermined time after the end of the month.
  • This way you can avoid late payment charges.
• Internet banking / bank transfer
  • It is important to pay the full balance.

For Belgium

• Bank: BNP Paribas Fortis
• Attn.: American Express Europe S.A. Belgian branch
• Swift/BIC code: GEBABEBB
• IBAN code: BE39 2100 0821 2619

For Central Monthly Bills: Please state your full American Express Corporate Account or BCA number (15 digits) as a reference.

For Individual Monthly Bills: Please state your full American Express Card number (15 digits) as a reference.

For Luxembourg

• Bank: BGL BNP Paribas
• Attn.: American Express Europe S.A. Belgian branch
• Swift/BIC code: BGLLLULL
• IBAN code: LU34 0030 3527 0249 1000

For Central Monthly Bills: Please state your full American Express Corporate Account or BCA number (15 digits) as a reference.

For Individual Monthly Bills: Please state your full American Express Card number (15 digits) as a reference.

For more information you can read our Payment Guide. 

Corporate Cardholders can request direct debit for their Card using our SEPA direct debit form. 

The amount to be paid is deducted automatically within 28 days of the date on the account statement, unless agreed otherwise with the company. The monthly account statement includes the date on which the amount is deducted.

For specific questions about transactions on the account statement, Cardholders can contact our Customer Services: +32 (0)2 676 29 29.

Please check the General Terms and Conditions for Cardholders carefully for detailed information concerning late payments. In short, a charge for late payment is payable in the following circumstances:

• If there is an amount outstanding on the account on the 40th day after the date of the account statement, a penalty of 2.25% applies on all outstanding amounts, to be calculated on the date of the account statement.
• If there is an amount outstanding on the account from the 60th day onwards after the date of the account statement, a penalty of 4% applies on all outstanding amounts, to be calculated on the date of the account statement.
• If the automatic debit order is rejected by your bank, we will charge you € 25 for this.

Depending on the account set-up, the new Card is sent directly to the Cardholder or to the Program Administrator at the company (as agreed with the company). New Cards are sent 2 to 3 weeks before the expiry date of the current Card.

To request a replacement Card, the Cardholder should contact our Customer Services using the number on the back of their Card. Customer Services will ask what the reason for requiring a replacement is and confirm where the Card should be sent.

A Cardholder must immediately phone Customer Services on +32 (0)2 676 29 29 (Mon-Fri 8:00-20:00, call will be transferred out of office hours) to inform them if:

• a Card has been lost or stolen; or
• a replacement Card has not been received.

Our Customer Services will arrange a suitable solution or replacement Card fast. If the Card has been lost or stolen, the current Card will immediately be blocked by American Express, and a new Card will be issued.

As the Program Administrator, you can submit a request to our Customer Services on +32 (0)2 676 29 26 to have a Card cancelled. You can also do this by sending an email to belgiumcommercialservicing.nl@aexp.com.

If the Cardholder wishes to cancel their Card themself, they should contact us using the number on the back of their Card.

If the Card has been cancelled due to non-payment, the Program Administrator may have the Card reactivated as long as the bill has been paid in full in the meantime. To do so, contact our Corporate Customer Services on +32(0)2 676 29 26.

If the Cardholder wishes to reactivate their Card themself, they should contact us using the number on the back of their Card.

Data files allow to interface with various ERP systems, such as SAP and many others, by providing you with the tools to interpret and explore data and power your internal systems. 

Benefits for the company:

• Easy integration with Concur, SAP, MobileExpense as well as 150+ other systems
• Various options for frequency of files (daily, monthly)
• Billed and unbilled data
• Set-up possible at different levels: local, regional or global
• Different formats possible (csv, txt, etc.)
• Secure delivery with SFT (Secure File Transfer)