Why was my American Express Travel payment declined?

If your payment was declined, it may be due to one of the following reasons:

• You exceeded your Card limit. Confirm the card has enough funds available (either check your account balance or contact American Express) or try another card.
  
• You entered a typo in the payment details or card expiration date. Verify you entered accurate information.
• You entered an unsupported payment method. Check on the payment page whether your payment method is accepted.
• American Express couldn't authorize your transaction due to a technical glitch. Contact us or try again.
• American Express noticed a charge that doesn't fit your normal spending pattern and blocked the transaction to protect you. Contact us for help.

Still need help?

How it works

• American Express Travel Online may take up to 7 days to process your refund.
• Your American Express Travel Online refund receipt email contains details regarding your refund amount, how, and when you'll get your refund.
• Once your refund is processed, your financial institution may take up to 7 days to post the credit to your account, and up to 2 billing cycles to show the credit on your statement.

Flights

• Flight bookings made through American Express Travel are eligible for a full refund if you cancel within 24 hours of booking.
• After 24-hours, some fares are non-refundable. If you cancel such a fare, you may be eligible for a flight credit instead.

Hotels

• Most hotel rooms are fully refundable if you cancel before the hotel's cancellation deadline.
• Some hotel rooms are non-refundable.
• If you cancel a non-refundable hotel booking, or cancel your booking after the hotel's cancellation deadline, you are not eligible for a refund, regardless of payment method used (points or card).

Vacation packages

Flights booked as part of an American Express vacation package are refundable if they are cancelled within 24 hours of booking. Read Change or cancel your vacation booking for more information.

Where can I change and manage TSA information?

Save your personal Transportation Security Administration (TSA) information to your American Express Travel account and we'll automatically send it to the airline when you book a flight.

How do I add or update TSA information?

1. Go to My Profile.
   
2. In the TSA Information field, add your Known Traveler or Redress Number as directed.
3. Select Save.

What else should I know before I make any TSA information changes?

• Members of TSA's PreCheck program should contact the airline directly to have their information added to their booking.
• Visit the TSA website to learn more about how to apply for frequent traveler programs.

Are there customs requirements that I should be aware of before traveling?

When traveling to another country, be prepared to show customs agents the following documents:

• Proof of citizenship, such as a valid passport or a government-issued photo ID and birth certificate with raised seal.
• Travel visa, if required by the country you are visiting.
• Customs declaration form, provided by flight attendants or cruise staff.

Still need help?

• See US Customs and Border Crossings

The Transportation Security Administration (TSA) is a component of the Department of Homeland Security. The TSA oversees security for highways, railroads, buses, mass transit systems, pipelines, ports, and over 400 US airports.

Visit the TSA website to read about flight restrictions, security updates, and other important travel information, such as the following:

• Identification requirements for adults and minors
  
• Air travel requirements and REAL ID
  
• Prohibited items on airplanes
  
• Rules for carrying liquids and gels
  
• Tips for travelers with disabilities or medical conditions