Current Alerts
During times of travel disruption, we recommend you check your airline's website for the status of your flight. If you need to change or cancel your booking due to this event, read on for instructions.
Where can I find travel disruption information?
- Check your flight status on your airline's website to find out if your flight has been delayed or cancelled.
- Check your airport to find out if there is specific travel advice for travelers. During times of travel disruption, allow plenty of time to get to the airport.
- Check your travel insurance policy to see if changes and cancellations due to unforeseen events are covered.
How can I change my travel plans as a result of a travel disruption?
- Select your airline from the menu below to see if a policy has been issued to waive change and cancellation fees due to this event:
2. Prepare potential dates for rebooking your travel according to the airline's policy coverage. Policies may change or be added at any time, so check for updates before rebooking. If your airline has not issued a policy, we can still assist you.
3.When you are ready to rebook, call us.
How can I cancel my travel plans as a result of a travel disruption?
- Check your airline's policy from the previous menu.
- Go to your itinerary on My Trips and select Cancel Flight.
- If this option is not available, or the airline has a policy to waive the cancellation fee for this event, call us.
How can I change or cancel my hotel or car reservation as a result of travel disruption?
- Log in to your account and go to My Trips.
- Select your itinerary, and change or cancel your reservation online.
- If the hotel charges a fee, or if you don't see the option to change or cancel, call us first.
Still need help?
What if I'm forced to quarantine in another country?
International quarantine restrictions vary from country to country. Some require you to stay put at your hotel, cruise ship cabin, rental unit or private residence, others require you to stay at a government-mandated quarantine facility (at your own cost). That's why it's critical that you know what the rules are before you decide to go. You can find COVID-19 quarantine restrictions listed on the US embassy website for your country of choice.
As for who pays for the extended stay and any costs incurred, like food and medical costs—that varies from country to country, hotel to hotel, and ship to ship. Some will cover the costs, others may not. It's wise to check your hotel, vacation rental or cruise line policy ahead of time, as well as your health insurance policy—and to consider a travel insurance plan that covers COVID-19-related problems. In addition, the credit card you use to book travel may also offer benefits that cover COVID-19-related costs and cancellations.
What if I need to change my flight due to a positive COVID-19 test result?
Some, not all, airlines have eliminated change fees for domestic and international travel, at least for the time being. Some are offering travel insurance that will cover COVID-19 expenses. But policies vary from airline to airline. That's why it's critical to check with the airline before you book your flight. If you find yourself in the situation where you've had to cancel your flight due to a positive COVID-19 test during your travels, be sure to contact the airline as soon as possible to see what your options are—and to learn about any extra fees that you may incur. As mentioned above, the credit card you booked your flight with may offer benefits that cover some COVID-19-related costs and cancellations.
Where can I get more information on government travel alerts and warnings?
The US State Department and Centers for Disease Control and Prevention (CDC) post travel alerts and travel warnings for countries where travelers' health and safety may be at risk. When planning your trip, we recommend you check the State Department site and CDC to see what precautions you should take.