Frequently Asked Questions
The card features & benefits portal offers U.S. Bank FlexPerks® Travel Rewards, Gold and Reserve American Express® Cardmembers access to year round air, hotel, car, cruise and vacation benefits. U.S. Bank FlexPerks® Select+ Cardmembers are not eligible for travel benefits.
Travel can be purchased through Concierge by calling the number associated with your U.S. Bank FlexPerks® Travel Rewards, Gold or Reserve American Express® Card. U.S. Bank FlexPerks® Select+ Cardmembers are not eligible for travel benefits.
U.S. Bank FlexPerks® Travel Rewards: 1-800-701-7151, 415-738-5023 Worldwide Collect
U.S. Bank FlexPerks® Gold: 1-800-701-7151, 415-738-5023 Worldwide Collect
U.S. Bank FlexPerks® Reserve: 1-855-249-3926, 415-738-5022 Worldwide Collect
Travel can be changed or cancelled by calling the dedicated Concierge number for your U.S. Bank FlexPerks® Travel Rewards, Gold or Reserve American Express® Card, if applicable. U.S. Bank FlexPerks® Select+ Cardmembers are not eligible for travel benefits.
U.S. Bank FlexPerks® Travel Rewards: 1-800-701-7151, 415-738-5023 Worldwide Collect
U.S. Bank FlexPerks® Gold: 1-800-701-7151, 415-738-5023 Worldwide Collect
U.S. Bank FlexPerks® Reserve: 1-855-249-3926, 415-738-5022 Worldwide Collect
Yes, all travel booked through the card features & benefits portal must be purchased using your U.S. Bank FlexPerks® Travel Rewards, Gold or Reserve American Express® Card.
Please call the number on the back of your Card to speak with a customer service representative.
Your Card allows you to purchase tickets to certain events before (and after) they go on sale to the general public.
You have access to advance tickets to concerts, Broadway shows, sporting events, etc.
Select the number of tickets and price (if applicable) you would like to buy for a show that has an American Express presale. Search for tickets and follow payment instructions until purchase is confirmed. The only accepted method of payment is a valid American Express® Card.
During the presale period, tickets are available exclusively to all American Express® Cardmembers.
Ticket limit varies by event and is noted on the event’s ticketing page.
For questions related to your presale tickets, please call the number on the back of your Card.
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