Frequently Asked Questions
What travel benefits are provided through the card features & benefits portal?
The card features & benefits portal offers Navy Federal More Rewards American Express® Cardholders access to year round air, hotel, car, cruise and vacation benefits.
How do I book my travel?
Travel can be purchased online through the Travel Portal, with your Navy Federal More Rewards American Express® Card. You can book travel by clicking this link. New visitors will be prompted to create a login to access the tool.
How do I change or cancel a purchase?
If you need to make changes to your travel itinerary, call a Lifestyle Manager on the number listed on your email confirmation. In certain circumstances, changes may not be possible. If changes are possible, changes to travel itinerary shall be subject to fees charged by Travel Suppliers and subject to the Travel Suppliers’ terms and conditions. To view the Travel Supplier terms and conditions, click here.
Do I have to pay for my travel booked through the card features & benefits portal with the Navy Federal More Rewards American Express® Card?
Yes, all travel booked through the card features & benefits portal must be purchased using your Navy Federal More Rewards American Express® Card.
What do I do if I am having a problem with Amex Offers?
Please call the number on the back of your Card to speak with a customer service representative.
What do I have access to?
Your Card allows you to purchase tickets to certain events before (and after) they go on sale to the general public.
What types of events are included?
You have access to advance tickets to concerts, Broadway shows, sporting events, etc.
How do I purchase tickets?
Select the number of tickets and price (if applicable) you would like to buy for a show that has an American Express presale. Search for tickets and follow payment instructions until purchase is confirmed. The only accepted method of payment is a valid American Express® Card. Get your tickets now!
Who is eligible?
During the presale period, tickets are available exclusively to all American Express® Cardmembers.
How many tickets can I purchase?
Ticket limit varies by event and is noted on the event’s ticketing page.
Where do I go for help?
For questions related to your presale tickets, please call the number on the back of your Card.
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