Financial Confidence

We are committed to providing responsible, secure and transparent products and services to help people and business build financial resilience.

2023-2024 Progress Highlights

  • $60.7 billion in estimated reported spending by US and UK consumers at small businesses, including independent retailers and restaurants on Small Business Events from 2021-2023.1
  • 6.3 million individuals have enrolled in MyCredit Guide since 2021 and 8.2 million users since its launch in 2018.
  • $1.1 billion in investments, community development loans, and grants made or to which capital was committed from 2021 through 2023 through the American Express Center for Community Development to support small business needs, job creation and retention, and affordable housing.

Data Protection & Privacy

Protecting the personal information of our customers and colleagues is a priority for us. We have a longstanding commitment to transparency as it relates to privacy, supported by a data privacy program that outlines which information we may collect and how individuals may manage their data privacy preferences. Our Global Privacy Policy, which establishes our Privacy Framework and defines our Data Protection and Privacy Principles, governs the way we collect, use, store, share, transmit, delete, or otherwise process our customer and colleague personal data globally. Our website's Privacy Center also provides US customers with transparent, simple-to-use resources regarding our privacy practices.

American Express has maintained the lowest US fraud rates among major credit card networks for the past 17 years, according to the Nilson Report.1

Learn more in our 2023-2024 ESG Report, 2024 Proxy Statement, 2023 Annual Report, Data Protection and Privacy Principles, Privacy Statement, and Privacy Center.

Data Protection & Privacy
Data Protection & Privacy