Customer satisfaction guaranteed is a claim many small business owners make, but how many of them are truly delivering? Is there ever a point in time when good service just isn't good enough? A mother and daughter team of entrepreneurs knew they could do better, and so they decided to make a change. That way they could make sure their customers were getting the best service around.
Initial Success: A Customer Satisfaction Strategy
Published: May 11, 2014
Updated: September 30, 2014
Summary
Two entrepreneurs say taking their business online improved customer service.
