How does a small business stand out from its competition and get customers to keep coming back? You may want to try adding an extra helping of hospitality. It's a tool that's important not just for restaurants and hotels, but for any service-oriented business. If your business is likable, it can also make you bankable.
![American Express Business Class Logo](https://icm.aexp-static.com/content/dam/contenthub/us/en/images/design-elements/AXP_bc_article_logo_right_justified.png)
![MSNBC Your Business with JJ Ramberg | Weekends 7:30am](https://origin-gemapp.americanexpress.com/content/dam/contenthub/us/en/images/design-elements/msnbc_banner_transparent.png)
Service With a Smile
Published: May 13, 2012
Updated: September 05, 2023
Summary
Restaurant mogul Danny Meyer on the importance serving up hospitality in any small business.