American Express @ Work1 Company Profile Page
User Guide
What is the Company Profile Page
Company Profile page is a consolidated view of your company’s American Express® accounts. If you have access to your Company’s profile page, you can review your company Main Control Account and access individual control accounts that you manage, all on one page. In addition, we have a feature called Company Level Exposure.
Key Features
- Account summary
- Company Level Exposure
- Account Hierarchy
- Card Member Accounts
- Aging Accounts
- Make Payments & Refresh Open to Buy
Benefits
- Increased Program Spending Visibility
- Stay in control
- Simplified Payment Experience
Authorized Banking Officer and Authorized Payer
To enable the separation of duties between authorization of payment and execution of payment, Corporate Online Payment provide 2 different roles:
- Authorized Banking Officer
- Authorized Payer
Person with access to the company bank account and provide payment permissions
This person MUST be a registered @ Work user to receive permission to make payments
Function
- Manage banking information online
- Authorized Banking Officer - Up to 5 banks
- Authorized Payer (@ Work User) - Not Applicable
- Authorize online payers
- Authorized Banking Officer - Up to 10 banks
- Authorized Payer (@ Work User) - Not Applicable
- Pay online
- Authorized Banking Officer - Optional
- Authorized Payer (@ Work User) - Yes
- Schedule payments
- Authorized Banking Officer - Optional
- Authorized Payer (@ Work User) - Yes
- View payment history
- Authorized Banking Officer - Optional
- Authorized Payer (@ Work User) - Yes
- Track payment status
- Authorized Banking Officer - Optional
- Authorized Payer (@ Work User) - Yes
New COP features
Company Profile
Offers Carousel
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Account Summary - Snapshot of your Control Account payments and balances. Make a payment to any of the accounts under the control account hierarchy.
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Aging Accounts - Identify Card Members that are delinquent in their payments.
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Account Hierarchy - One stop access to control accounts that you manage & to selected centrally billed online statements. Make payments to specific accounts selecting the balance to pay (statement balance, amount overdue or outstanding balance)
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Company Level Exposure - Real-time access to view your Company’s consolidated balances & pending charges.
Payment Reminder Email
Send Payment Reminder - Open your email service within the system to send a note regarding your payments.
Payment Process
Configure Payment – From the Account Summary section
Offers Carousel
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Start your payment - When you click on a balance from the Account summary
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Set payment details -
a.Choose the bank account from which your payment will be debited
b.Confirm the payment amountc.Define a payment date
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Review Payment Details - Review the accounts and amounts selected in your payment instructions
Configure Payment – From the Account Hierarchy section
Offers Carousel
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Select Payment Details - Select the accounts and amounts to include in your payment.
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Apply changes to all accounts -
a. Check the top left box
b. Select the applicable balance (this selection will be applied to all accounts)c. Click PAY
Configure Payment – From the Account Hierarchy section
Offers Carousel
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Start your payment - Select the accounts and amount to pay individually
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Set payment details
a.Choose the bank account from which your payment will be debited
b.Confirm the payment amountc.Define a payment date
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Edit Payment Details - Review and edit the accounts and amounts selected in your payment instructions
Payment Confirmation
Offers Carousel
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Tracking Number - Keep track of your payment and use the status tracking number to review the status of the payment.
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Payment Details - View the payment instructions submitted.
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Access to Scheduled Payments and Payment History - Short cut to review your past and scheduled payments.
Search Results
Search Results - Select the filter criteria and access your results.
Past & Scheduled Payments
Payment History
Offers Carousel
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Keep records of your payment history - Print or download your payment history. Filter by date or status.
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Rejected Payments - Review your rejected payment notifications and take action accordingly.
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Review Payment Details - Review the accounts and amounts selected in your payment instructions
Edit or Cancel Scheduled Payments
Offers Carousel
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Cancel one or more Scheduled Payments - Cancel multiple future payment instructions.
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Edit future payments -
Select a payment to change:
a.Amounts
b.Banks or
c.Dates
Update payment details on one or more accounts -
Select the checkbox on top to apply changes to all accounts included in your payment.
Select the checkbox of the accounts to update.
Editable fields include:
a.Amounts
b.Banks
c.Dates
You will receive a NEW tracking number
User profile maintenance
Create an Authorized Banking Officer profile
The Authorized Banking Officer (ABO for short) must go to the URL shown below and enroll in @ Work – EVEN if this person is already enrolled. A unique ID and password is required to act as an ABO.
Enroll in Corporate Online Payments - https://corporateforms.americanexpress.com/forms/US_COPEnroll_PA_Online_ClientEnrollForm
Manage Bank Information
Offers Carousel
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Control Account List - Identify the control accounts that can be paid with your bank list
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Add Bank accounts to pay your program - Include up to 5 checking accounts to pay your Corporate Program.
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Edit or delete an existing bank - Manage your bank list, update or delete your banking information
Manage Payment Permissions & Assign Banks
Offers Carousel
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Assign banks - Select the banks that your Program Administrator can use to pay your accounts.
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Assign pay permissions - Provide your Program Administrators permissions to make payments to the accounts in their control.
Credit Balances
Payments with accounts with a Credit Balance
When we have an account with a Credit Balance, the negative amount will not be reduced from the amount due on the Confirmation page.
How to request a Credit Balance Refund?
Credit Balances can be requested online through @ Work Card Member Profile page
Start your request from the @ Work - Click on the Common Actions link to start your Credit Balance request.
Fill the request form - Fill the form information according to your Company’s policy.
To learn more:
Review our Frequently Asked Questions
Take a Virtual Tour
Send an email the At_Work_Feedback mailbox
Our Customer Care Professionals will be prepared to help you navigate through the new experience and can be reached by contacting the @ Work Help Desk.
Terms & Conditions
1Use of American Express @ Work ® is restricted to employees, contractors and/or agents that the Company, and its representatives designate for the sole purpose of performing online account queries and maintenance, including accessing and/or creating reports relating to the Company's American Express® Corporate Card programs. @ Work is available to all companies with an American Express Corporate Card program.
Enrollment is required. To enroll in @ Work please contact your American Express Representative or call 1-888-800-8564.
© 2021 American Express.
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