Refreshed @ Work Reporting
Intuitive Reporting
Enjoy a quicker, more efficient way of managing reports while maintaining the core functionality you rely on. Consolidated views and advanced filters give Program Administrators a more intuitive self-service experience.
Recently launched in the United States.
Key Benefits:
- View and manage account reports from one central location
- Customize and manage report schedules
- Use new filters to customize reporting views
- Enjoy a fresh, intuitive user experience
How To Videos
In this session we’ll show you how to find different types of American Express @ Work® reports using an intuitive and streamlined process.
American Express @ Work® has powerful reporting capabilities, and in this session we’ll show you how to create different types of reports quickly and efficiently.
American Express @ Work® can support your company with a wide array of reports, and in this session we’ll give you an overview of how to navigate the Reporting function.
Frequently Asked Questions
All available, upcoming, and deactivated reports have been consolidated in the below section of the @ Work Reporting landing page. Instead of navigating through three different folders, users can now find all available, upcoming, and deactivated reports for a template under the designated template name. There are four levels of expansion within the reporting hierarchy. The first layer you see is the template name level which indicates the base template name the report was built from. Upon expanding, you can find the schedule level. Here, you can find all schedules you have set up for this particular template as well as any deactivated schedules for the template. Next expansion is the individual report level/report history where you can leverage the PDF and XLS buttons to download, and last expansion is the report detail level.
If you wish to exclude deactivated schedules from your view, you can leverage the filters > All Reports > Filter for Active Schedules only.
The use of the search bar is limited to the description columns – it can be leveraged to search any template or custom report name.
Once you expand a base template name and see all report schedules, click the three vertical dots to the right of the schedule you wish to perform the action on. You can leverage the 3 dot icon at each reporting level to see what actions are available at a template level, schedule level, and report level.
Click “Build a Report”. To run a report from scratch, select “Start” next to your template of choice from the “All Templates” tab. Follow the on-screen instructions. To run a report from a saved template, click the “Saved Templates” tab. Here, you can expand “Saved Templates” to view all personal templates.
In some countries, the new experience will roll out in phases to small groups at a time.
No. Reporting is based on CID access. You will only have one reporting experience with access to all the same CIDs/markets.
When filters are applied, you will see the full reporting hierarchy of the reports that match the filtered criteria. The names of templates you see upon filtering indicate at least one report under that template which matches the criteria. Expand the template name to see the schedules that match the filter criteria and expand again to see only the reports that match your filtered criteria.
Due to a tech limitation, if you give the report a custom name that doesn’t contain the original template name, it will show as its own separate table entry/row. For example, if you name a custom report “supplier diversity summer review”, it will show under supplier diversity because it contains the phrase “supplier diversity.” If you name your supplier diversity template “SD23 Summer Review”, it will show as its own entry/template name, because the system cannot recognize “SD”.
The default order of “All Templates” is meant to show your most used templates first, then show the rest of the templates in alphabetical order. There is a double-layered sorting, first by usage/most popular, then alphabetically. Users with the same access/permissions will see the same templates; however, the order will slightly differ due to this methodology.
For compliance purposes, we do not store history for custom report executions. They are only available on demand.
Please note that new pages will only reflect in US English at this time. When you leverage the dropdown to change the language, only the build a report process will reflect the chosen language at this time.
You can right click your reporting tab in your browser and click “Duplicate”. This will allow you to run one report per tab and you can run multiple reports at once.
Supplier Diversity Reporting
Enhancements have been made to the Customized Supplier Diversity Report to provide greater accuracy and more insights1. With certification from 300+ trusted agencies, this expanded report will help your business track diverse suppliers on your American Express spending.
- Expanded merchant network coverage
- 100+ new variables that include certification details
- Enhanced supplier diversity categories to better align with your business needs
- Quarterly data refreshes
1Enhancements not applicable for Standard Reporting Users
Reports & Insights Articles
Reports Insights
View the complete list of reports available in @ Work Reporting. You can create positive outcomes for your business by using these reports and turn information into actionable insights.
Reports Insights
This reference document will help you understand the data elements and terms used in customized reporting. Knowing these terms will enable you to understand the reports better to monitor compliance, analyze spending patterns, identify saving opportunities, and manage Cards.
Reports Insights
Use this document to determine the Customized Reporting global template (GR Report in @Work) to use in place of the UM Report. The updated report style and graphics can improve the usability of the data and help manage and your Card Program.
Reports Insights
Beginning May 13, 2022, you’ll no longer be able to access your new Customized Reports in the “Available Reports” section. Instead, the reports will automatically be saved to your "My AutoSaved Templates" folder for 15 days.
Reports & Insights Video Tutorials
OneSight
OneSight
This feature enables you to analyze Card purchases in-depth and get customized supplier recommendations based on peer behavior.
OneSight
Gain insights into employee delinquency patterns to avoid penalties. Also, learn how to create a customized watch list for better visibility.
OneSight
Watch the video to understand how to generate a customized T&E policy for your company using the available templates.
OneSight
Gain insights into employee delinquency patterns to avoid penalties. Also, learn how to create a customized watch list for better visibility.
OneSight
Watch the video to understand how to generate a customized T&E policy for your company using the available templates.
OneSight
Learn how to manage and make the most out of your reward points with the help of an informative video.
OneSight
Get notified of out of pattern transactions automatically. Analyze such transactions by value, merchant, and day.
OneSight
Learn how to manage and make the most out of your reward points with the help of an informative video.
OneSight
Get notified of out of pattern transactions automatically. Analyze such transactions by value, merchant, and day.
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Terms & Conditions
1Use of American Express @ Work ® is restricted to employees, contractors and/or agents that the Company, and its representatives designate for the sole purpose of performing online account queries and maintenance, including accessing and/or creating reports relating to the Company's American Express® Corporate Card programs. @ Work is available to all companies with an American Express Corporate Card program.
Enrollment is required. To enroll in @ Work please contact your American Express Representative or call 1-888-800-8564.
2To get access to OneSight® and its tools, you must be enrolled in American Express @Work® and @Work Reporting.