Refreshed @ Work Reporting
Intuitive Reporting
Enjoy a quicker, more efficient way of managing reports while maintaining the core functionality you rely on. Consolidated views and advanced filters give Program Administrators a more intuitive self-service experience.
Now available in the United States and GDC.
Key Benefits:
- View and manage account reports from one central location
- Customize and manage report schedules
- Use new filters to customize reporting views
- Enjoy a fresh, intuitive user experience
How To Videos
In this session we’ll show you how to find different types of American Express @ Work® reports using an intuitive and streamlined process.
American Express @ Work® has powerful reporting capabilities, and in this session we’ll show you how to create different types of reports quickly and efficiently.
American Express @ Work® can support your company with a wide array of reports, and in this session we’ll give you an overview of how to navigate the Reporting function.
Frequently Asked Questions
All available, upcoming, and deactivated reports have been consolidated under the @ Work reporting manage reports hub (the reporting homepage). Instead of navigating to three different folders, users can now find all available, upcoming, and deactivated reports for a template under the designated template name. There are four levels of expansion within the reporting hierarchy. The first layer you see is the template name level. Upon expanding, it is the schedule level. The next expansion is the individual report level, and last expansion is the report detail level. In the schedule level, you can see deactivated schedules for the template you expanded. Upon expanding the schedule level, you may see a report marked with a “scheduled” status. This depicts an upcoming report that is scheduled but has not been delivered yet.
In some countries, the new experience will roll out in phases to small groups at a time.
Potentially! You will see the uplifted Reporting page change on your screen when that specific country rolls out their launch. For example, if you manage Three countries, you might see one country has already changed to the uplifted experience while the other two countries that you manage are still reflecting the original design. At the end of the roll out, all countries will have the new experience.
When filters are applied, you will see the full reporting hierarchy of the reports that match the filtered criteria. The names of templates you see upon filtering indicate at least one report under that template that matches the criteria. Expand the template name to see the schedules that match the filter criteria, and expand again to see only the reports that match your filtered criteria.
Due to a tech limitation, if you give the report a custom name that doesn’t contain the original template name, it will show as its own separate table entry/row. For example, if you name a custom report “supplier diversity summer review" it will show under supplier diversity because it contains the phrase "supplier diversity." If you name your supplier diversity template “SD23 Summer Review”, it will show as its own entry/template name, because the system cannot recognize "SD."
If you wish to exclude deactivated schedules from your view, you can leverage the filters > All Reports > Filter for Active Schedules only.
The use of the search bar is limited to the description columns – it can be leveraged to search any template or custom report name.
The default order of “All Templates” is meant to show your most used templates first, then show the rest of the templates in alphabetical order. There is a double-layered sorting, first by usage/most popular, then alphabetically. Users with the same access/permissions will see the same templates; however, the order will slightly differ due to this methodology.
For compliance purposes, we do not store history for custom report executions. They are only available on demand.
PA Guide
Find information and resources to help you maximize your use of the GDC Corporate Program.
Get Support
Program Administrator Support
1-800-597-5500 (available 24/7)
Card Member Services
1-800-545-1171* (available 24/7)
*toll-free within the U.S.
Support available in: English, Spanish, Mandarin,
Cantonese, and Japanese.