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- Use key features of @ Work with the help of bite-sized educational content
- Improve your program management capabilities
- Manage your Corporate accounts easily
- Understand how to view and download statements in @ Work
- Learn how to configure payments on Corporate accounts
- Explore all the features through video tutorials and guides
- Grasp actionable insights from your spending reports using our informative videos
- Get a comprehensive view of expenses
- Plan your spending policies better
Self-Service ‘My Settings’ Is Now Available
The new My Settings enhancement for PAs is now available. This convenient,
time-saving online feature helps PAs to manage their Two-Factor Authentication and login credentials via the @ Work homepage, eliminating the need to call the service centre. Within My Settings, PAs can also update alert preferences under the Communications Preferences section.
Currently available for: UK, IEC, Spain, Sweden, Norway, Netherlands, Italy, Germany, Austria, France, Finland, Belgium, Denmark, Australia, Hong Kong, Singapore, New Zealand, Japan, Taiwan, India, Thailand, US, GDC, Canada, Argentina, and Mexico.
*Please note that the Communications Preferences tab is not available for Finland and Belgium and will only be available for the following markets when the New Homepage design is released: Canada, Mexico, Argentina, India, Australia, New Zealand, Japan, Hong Kong, Taiwan, and Singapore.
Introducing the new Insights Hub: Data where and when you need it
Access Card Program information from one comprehensive interactive Hub. With a clear up-to-date view of spending, Cards and delinquency details, your Insights Hub brings you powerful insights, analysis, and actions for more productive program management.
Applicable Markets US, GDC
Refreshed @ Work Reporting
Enjoy a quicker, more efficient way of managing reports while maintaining the core functionality you rely on. Consolidated views and advanced filters give Program Administrators a more intuitive self-service experience.
Recently launched in GDC and United States.
New Program Hierarchy Experience
Introducing a refreshed Program Hierarchy interface where you can view your comprehensive company Account hierarchy. This new streamlined experience includes enhanced search results, dual-languages (where applicable), and a globally consistent experience, so you can track and run your Program more efficiently for one or multiple markets.
Launching in Australia, France, German, India, Italy, Mexico, Netherlands, New Zealand, Singapore, Spain, United Kingdom, Canada, United States* and for Global Dollar Card.
*Launching soon
Launching Two-factor Authentication login for American Express @ Work® Reconciliation
Enjoy a seamless login experience with Two-factor Authentication (TFA) on
@ Work Reconciliation tool. To provide you with an extra layer of security and data protection, Two-factor Authentication meets industry best practices for account security.
All you need to activate Two-factor Authentication on @ Work Reconciliation is:
- A new Enterprise ID that you can create as a one-time activity on @ Work Reconciliation.
- A one-time password sent via email for subsequent log ins to verify your identity and complete your login process on @ Work Reconciliation.
Get ready for a smarter Status Tracking experience on American Express
@ Work®
A new user program has been launched to improve your Status Tracking experience. It’s all part of our aim to transform @ Work into one globally consistent user experience that delivers more seamlessly.
Intuitive navigation and relevant insights let you track, search, view and consolidate transactions quickly and easily.
From fewer Status Tracking pages and simplified navigation to enhanced search capabilities, it’s all designed to enhance your experience – and your business.
Recently launched in Denmark, GDC, Germany, Hong Kong, IEC, India, Japan, Netherlands, New Zealand, Norway, Singapore, Sweden, United Kingdom and United States.
Benefit from online access to manage your Corporate Card program and take care of business.
Experience American Express @ Work1, a powerful online tool that helps give you more control over your Card program with less time and effort.
OVERVIEW
- Simple, intuitive homepage and processes
- Online application process with customized management approval process to fit your policies
- Reporting interface that allows you to quickly find the exact reports you need
- Card profile that enables you to view, update and manage an account using real-time information
- Search capabilities to find a single Card Member or group of accounts
- Access to multiple individuals with controlled permissions to ensure security
- Help links that provide support and enable you to work more efficiently
- Resource Center that provides helpful training, templates, support and information
Key features
Process applications – program administrator or employee-initiated & guarantee declines
Manage Card accounts – update Card information, cancel, suspend, manage limits and much more
Monitor Card Member activity – view billed and unbilled charges and process credit balance refunds
Manage your program – track status of account maintenance transactions, share program administrator responsibilities and view hierarchy of your Card program
Online payment services – view statements, schedule and pay online at individual or company level
American Express @ Work Program Management online functionality includes:
Apply for, Cancel, Suspend Cards
- Apply for a Card
- BTA supplemental accounts
- Non US citizens with a U.S.Corporate Card
- Apply for Rush Cards (24-hour delivery)
- Review a Card application
- Suspend and reinstate Cards
- Request Card replacement and advanced renewal within 10 months of expiry date
- Manager approval routing
- Receive instant account activation (Corporate Purchasing Card only)
- Guarantee a declined application (Corporate Card only – employee initiated only)
- Cancel Cards (submit up to 20 transactions simultaneously; cancel from a list of inactive Cards)
- Access key maintenance (for issuing online applications)
View Charges
- View Card Member charges for all accounts, including centrally-billed accounts (such as the Business Travel Account)
- Review approved/declined charges
- Obtain full balance and aging information
- Request a Credit Balance Refund
Make Account Changes
- View hierarchy and perform transfers
- Update control account information
- Adjust spending limits (permanent or temporary)
- Update Card Member personal information
- Change accounting information (submit up to 20 transactions simultaneously)
Status Tracking
- Check the status of transactions submitted
- Search status tracking
- Designate a back-up Administrator to perform tasks within the system
Contact your American Express® Representative for more details and registration information.
Terms & Conditions
1Use of American Express @ Work ® is restricted to employees, contractors and/or agents that the Company, and its representatives designate for the sole purpose of performing online account queries and maintenance, including accessing and/or creating reports relating to the Company's American Express® Corporate Card programs. @ Work is available to all companies with an American Express Corporate Card program.
Enrollment is required. To enroll in @ Work please contact your American Express Representative or call 1-800-597-5500.
The Corporate Account Reconciliation (CAR) tool will be replaced by the refreshed @ Work Reconciliation platform*
After many years of service, the Corporate Account Reconciliation tool will be decommissioned for existing Users on May 14, 2023 and upgraded to the reimagined and user-friendly @ Work Reconciliation Tool. The new platform will allow you to manage your centrally billed charges and reconciliation needs.
We're confident that your transition to using the new tool will be a smooth and seamless process. For any questions, please contact your local PA Servicing team.
*The CAR legacy tool will still be available for Program Administrators until further notice.
Evaluate ways to make the most out of your Membership Rewards® points. Use your rewards for gifts, travel, experiences, or even to cover your Card charges. See what works best for you.
Can't find what you are looking for?
PA Guide
Find information and resources to help you maximize your use of the GDC Corporate Program.
Get Support
Program Administrator Support
1-800-597-5500 (available 24/7)
Card Member Services
1-800-545-1171* (available 24/7)
*toll-free within the U.S.
Support available in: English, Spanish, Mandarin,
Cantonese, and Japanese.
Terms & Conditions
Use of American Express @ Work ® is restricted to employees, contractors and/or agents that the Company, and its representatives designate for the sole purpose of performing online account queries and maintenance, including accessing and/or creating reports relating to the Company's American Express® Corporate Card programs. @ Work is available to all companies with an American Express Corporate Card program.
Enrollment is required. To enroll in @ Work please contact your American Express Representative or call 1-888-800-8564.
Membership Rewards® Programs
Enrollment in the Membership Rewards® program is required.
The Corporate Green Card® and the Global Dollar Card - American Express® Corporate Card is charged a $55 annual enrollment fee. A program fee is not applied for the Corporate Gold Card®, Corporate Platinum Card®, Global Dollar Card - American Express® Corporate Platinum Card, and Global Dollar Card - American Express® Corporate Executive Gold Card.
Some Corporate Cards are not eligible for enrollment. For a full list of eligible Corporate Cards, please see the full Membership Rewards Terms and Conditions.
Card Member eligibility for enrollment is based upon the company’s participation in the Membership Rewards program. Get one Membership Rewards point for every dollar or for every two dollars of eligible purchases charged on enrolled Corporate Green Cards®, Corporate Gold Cards®, and Corporate Platinum Cards®, depending on the earn rate selected by the company for its employees enrolled in the Membership Rewards Program.
Eligible purchases are purchases for goods and services minus returns and other credits. Eligible purchases do NOT include fees or interest charges, balance transfers, cash advances, purchases of travelers checks, purchases or reloading of prepaid cards, or purchases of other cash equivalents.
Terms and Conditions for the Membership Rewards® program apply. Visit membershiprewards.com/terms or call 1-800-AXP-EARN (297-3276) for more information. Participating partners and available rewards are subject to change without notice.
The value of Membership Rewards points varies according to how you choose to use them. To learn more, go to https://global.americanexpress.com/rewards/calculator.