Frequently Asked Questions

American Express Personal Loans are unsecured loans that can be used for personal, family or household expenses. You can use them for consolidating existing credit card debt, making major purchases, home repair and remodeling, or big life events like a new baby or a wedding.

Personal Loans may not be used for post-secondary education expenses, real estate, business, securities, vehicle purchases (other than as down payment for a vehicle), to pay down balances on American Express-issued Cards or any purpose prohibited by law or not otherwise permitted by the Terms and Conditions or your Personal Loan agreement.

Offers are based on your creditworthiness and other factors at the time you check for an offer. If there are changes in your creditworthiness or other eligibility factors since the last time you checked, your current offer may be different from the one you saw earlier.

No. Personal Loans are not eligible for Membership Rewards points, cash back, or other benefits that are available with American Express Card products.

American Express Personal Loans are available to eligible Card Members. You can only apply if you receive an offer to apply and continue to meet the eligibility requirements. You must be 18 years or older, a U.S. citizen or resident of the U.S. or its territories, and have an active American Express Consumer Card.

You may apply online by simply logging in to your American Express account to check your eligibility. Before you apply, we'll let you know the maximum amount you can borrow, the maximum annual percentage rate(s) (APR) and your repayment period options.

During the application process, you'll need to provide some basic information such as the amount you wish to borrow, the repayment period, your income, and what you'll be using the loan for. You may also be asked to provide additional basic contact information.

It's important to know that even if you are eligible to apply for a Personal Loan, it does not guarantee that you'll be approved. At any point during the process, we may require additional information from you. We may also deny your application if there is any material change to your financial situation or creditworthiness, or for other reasons as required by law.

You can apply for a Personal Loan of at least $3,500, up to your maximum eligible loan amount, which depends on your creditworthiness and other factors at the time of applying. Your maximum eligible loan amount will be displayed when you view your offer on the application page.

Most applicants will receive a decision within seconds. However, our decision may be delayed if we require additional information from you. We may also decline your application if there is any material change to your financial situation or creditworthiness or for other reasons as required by law.

Funds will be deposited directly into your bank account on file. If you don’t have an existing bank account on file with us, you'll be prompted to add the routing and account numbers of your bank account. If we are unable to verify your bank account for any reason, we will not be able to send any loan funds to you and your Personal Loan agreement will be void and unenforceable.

You will have three days from when you are approved to review and sign your Personal Loan agreement. We'll send you an email with a direct link to your Personal Loan agreement. Please note that the Personal Loan agreement must be signed before the expiration date noted in the email. If you don't sign your Personal Loan agreement within that three-day period, we will withdraw our approval and the application will be cancelled. You may be able to re-apply if you continue to meet the eligibility requirements and receive another pre-approved offer.

We will send your loan funds to your bank account on file in as fast as one day after you’ve signed your Personal Loan agreement and completed all necessary verification steps. It’s important to know that your bank may take additional time to post your loan funds to your account. If any loan funds do not post to your bank within two weeks, please contact us or your bank.

No, you cannot increase your existing Personal Loan amount. The loan amount will remain fixed for the full duration of the Personal Loan agreement.

Personal Loans are payable in fixed monthly installments. The amount of your monthly payment will depend on the amount you borrow, the repayment period you select, and the total interest charged on your Personal Loan (based on the interest rate that applies).

On your application, you can choose your repayment period from the options shown. Keep in mind that a longer repayment period may result in a lower monthly payment but more total interest than if you choose a shorter repayment period for the same loan amount.

Yes, there are no pre-payment penalties with a Personal Loan, and you can make as many payments as you like with no related penalties.

To pay off your Personal Loan early, you can pay the Outstanding Personal Loan Balance that appears in your online account or on your current Personal Loan invoice. Payment must be received before the Next Invoice Date shown on your Personal Loan invoice for your account to be deemed paid in full; otherwise, you will owe any additional interest that may post to your account after the Next Invoice Date.

If your payment is late or you have insufficient funds to pay your monthly payment amount in full, you will be assessed a fee of $39. We may also inform a credit reporting agency if you fail to make a payment or otherwise fail to comply with the terms of your Personal Loan. This may have a negative impact on your credit report.

With American Express Personal Loans, there are no application or origination fees. In addition, there are no pre-payment penalties if you decide to pay your Personal Loan off early. We will charge a $39 fee for any month that we receive your payment after the due date listed on your invoice or if you make any payment that is returned due to insufficient funds.

Yes, we accept check payments via the U.S. Postal Service to repay your Personal Loan. Please follow the instructions on your Personal Loan invoice to send check payments to us. To make sure we receive your payment on time, we suggest that you log into your American Express online account and make an electronic payment each month or set up AutoPay to help you automatically make payments on your account. There is no charge to make payments, including via AutoPay, from your American Express online account.

No, you will not be able to change your payment due date. This date will be set at the time you are approved for your Personal Loan and will be the same date of each month during your Personal Loan repayment period (for example, the 15th of each month).

Yes, you can enroll in Autopay by logging into your American Express online account and updating your Autopay settings under Payments.

You can access information about your Personal Loan through your American Express online account. You'll have access to the outstanding balance, monthly payment amounts, payment due dates, prior payments, credits and more.

To find your Personal Loan Account Number on your Truth in Lending Disclosure Statement and your Personal Loan agreement, log into your American Express online account and follow these steps:

1. Click the Card icon at the top right of the account home page and choose the loan account.
2. On the account home page, scroll down to the Useful Links box and click View Loan Documents on the right side.
3. Click the American Express Loan Agreement message.
4. Click Download to view or print the PDF Loan Document with the full loan number.

We are here for you. You can contact our Support & Help Center via online chat by logging into your American Express online account or by calling us at 1-844-273-1384, Monday through Friday, 9:00 am – 8:00 pm EST.