Customer Service
Paying Your Bill
Easy payment at your choice.
Methods by which to settle your bill.
The amount you are required to pay from the monthly statement sent to you is the "New Balance," highlighted on your statement and payable by the date specified. The following are 5 methods by which you may settle your bill.
Offers maximum convenience in settling your monthly bill. Upon receiving your monthly statement, all you have to do is to ensure that you have sufficient funds in your bank account. The monthly statement will specify the date your bank account will be debited which is approximately ten days from the date of statement. To enroll in this convenient service, simply call our customer services.
The Bank will usually deduct the payment from your bank account before the beginning of its working hours. If you have insufficient funds in your bank account and need to make additional deposit to your bank account, please allow clearing time before the direct debit date. Below is the usual time needed for banks to process your deposit:
• For cash deposits: one day
• For Bangkok cheques: three days
For upcountry cheques and any other deposit methods, please check with your bank.
Direct Debit Service offered by the major banks:
• Bangkok Bank Public Co., Ltd.
• Kasikorn Bank Public Co., Ltd.
• Siam Commercial Bank Public Co., Ltd.
• United Overseas Bank (Thai) Public C0., Ltd.
• Krung Thai Bank Public Co., Ltd.
• TMBThanachart Bank Public Co., Ltd.
• The Bank of Tokyo-Mitsubishi UFJ, Ltd.
• The Sumitomo Mitsui Banking Corporation
• Bank of Ayudhya Public Company Limited
2 ways to apply for Direct Debit:
1. Call our Customer Service at
• American Express® Card: 0 2273 5544
• American Express® Gold and Business Card: 0 2273 5555
• American Express® Platinum Card: 0 2273 5599
• American Express® Credit Card: 0 2273 5999
• THAI American Express® Platinum Credit Card: 0 2273 5005
• American Express® Corporate Card: 0 2273 55662
2. Simply download our Direct Debit Form, fill in the information and mail it back to us.
Please continue to pay your bill by cash or cheques by the date specified on your monthly statement until you see the direct debit message on your monthly statement.
Download American Express Charge Card Direct Debit Form (English)
Download American Express Credit Card Direct Debit Form (English)
This document is in PDF format, which requires the Adobe Acrobat Reader. Acrobat and the Acrobat logo are trademarks of Adobe Systems Incorporated.
Each month, a settlement slip is enclosed with your monthly statement for use in exactly the same way as you would with a bank "pay-in" or deposit slip. With the settlement slip, you simply make a cash or cheque deposit over the counter at:
• Bangkok Bank Public Co., Ltd.
• Kasikorn Bank Public Co., Ltd.
• Bank of Ayudaya Public Co., Ltd.
• United Overseas Bank (Thai) Public Co., Ltd.
Simply download the Express Settlement Service Form, complete and make payment at the participating banks. The bank then presents to you a pay-in slip for you to sign. A signed copy of this slip is returned to you as a reciept to be retained for future reference. Your American Express Card account will be credited within the next two working days.
Download Express Settlement Service Form (English)
This document is in PDF format, which requires the Adobe Acrobat Reader. Acrobat and the Acrobat logo are trademarks of Adobe Systems Incorporated.
*This service is only applicable to non-Direct Debit applicants.
Payment fee at the Participating Commercial Banks' Payment Channels (VAT Inclusive):
Remark: Greater Bangkok areas = Sumutprakarn, Nonthaburi and Patumthani
All cheques should be crossed and made payable to American Express (Thai) Co., Ltd. Please write your Card account number and your name on the back of the cheque, as well as to include the payment advice of your statement. (Please do not mail cash through the post.)
Location: S.P. Building, 388 Phaholyothin Road, Bangkok 10400
Office working hours: Monday - Friday 8.30 AM - 5.00 PM
Simply make your payment through the following e-payment channels:
Bangkok Bank (BBL)
Phone Banking:
Dial 1333
Enter Tax ID#3101158120
Website: www.bangkokbank.com/ibanking
ATM: Bualuang - ATM
Kasikorn Bank (KBANK)
Phone Banking:
Dial 0 2888 8888
Enter Code 50060 for Amex
Website: www.kasikornbank.com
ATM: KBANK - ATM
Siam Commercial Bank (SCB)
Mobile Application: SCB Easy App
ATM: SCB - ATM
United Overseas Bank (UOBT)
Phone Banking:
Dial 0 2285 1555
Enter Code 128 for Amex
Website: www.uob.co.th
ATM: UOBT - ATM
Bank of Ayudhya (BAY)
Phone Banking:
Dial 1572
Enter Code 05 for Amex
Website: www.krungsrionline.com
ATM: Krungsri - ATM
* Depending on your card, Bank fee of Baht 15 will be applied and charged to your Card account and will appear in your next statement.