Report Fraud
Contact us to report suspicious activity
If you think you’ve been a victim of fraud, we’re here to help. Please call us at the phone number on the back of your Card.
You can disable access to your Online Account if you suspect your login credentials have been compromised. Please contact us to do so.
Alternatively, you can freeze (up to 7 days) your Card through our mobile app to limit purchases, without closing your Account completely.
Steps to help you protect yourself against fraud
Read these helpful tips to keep your Account and personal information safe.
Check your Account regularly
Download the American Express Mobile App to see your latest transactions on your Account at a glance. You can also turn on the notification for balance details, payment received, payment reminder and missed payment reminder (only available for Basic Card Members).
Call us as soon as possible on the phone number on the back of your Card or find the right number here if an unrecognised charge or charges appear in your transaction history or Account statement.
Switch to paper-free statements and view your statements regularly and thoroughly.
You can opt in to paperless statements by logging into your Online Services Account and also Register for Card alerts, which monitor your Account with weekly updates via email or text.
Keep copies of your receipts and compare them to your statement.
Fraud Protection Guarantee
If you do become a victim of fraud, our Fraud Protection Guarantee means you won't be held responsible for any fraudulent charges, provided you've taken reasonable care to protect your Account details, PIN and any device on which you store your Account information.
Phishing, scams and online safety
Be alert to phishing scams and stay safe with our helpful
tips on what to watch out for.