Help us keep your personal information up to date

We are required to regularly review and update Cardmember information. This is in accordance with the requirements of the Anti-Money Laundering and Terrorist Financing (Prevention) Act (AML).

AML (the Anti-Money Laundering and Anti-Terrorist Financing Act) aims to prevent or combat money laundering and terrorist financing to ensure the integrity of the financial markets. AML requires American Express to check your personal information regularly. This applies to all financial institutions.

The information can differ between markets depending on local regulators. The information required for Swedish Corporate Cardmembers includes: 

• Full name 
• National ID number
• Date of birth 
• Residential (home) address

A clear and legible copy of a government issued identity document such as a valid passport or a valid EEA national identity card.

Before you upload the proof of ID the copy must be certified. This means another person must certify that the copy matches the original. This person must write "Certified" (or "vidimeras" in Swedish), sign their name (with name clarification) and their contact details, such phone number and address.

A clear and legible copy of a government issued identity document such as a valid passport or a valid EEA national identity card. Nationality must be included.

Before you upload the proof of ID the copy must be certified. This means another person must certify that the copy matches the original. This person must write "Certified" (or "vidimeras" in Swedish), sign their name (with name clarification) and their contact details, such phone number and address. 

This means another person must certify that your copy of ID matches the original. This person must write "Certified" (or "vidimeras" in Swedish), sign their name (with name clarification) and their contact details, such phone number and address.

A clear and legible copy of one of the following documents are accepted as proof of residential address, provided that the document is not older than 3 months and clearly shows the Cardmembers full name and residential address: 

• Electricity, Gas or Water statement
• Bank or Building Society statement
• Landline Telephone statement 
• Rent slip 
• Cable, Satellite, TV or Internet bill 
• Social insurance document 
• Annual Mortgage statement 
• Government issue correspondance i.e. tax bill, income tax bill 
  

We will use and store your data in accordance with the Data Protection article of your agreement/Terms and Conditions. 

American Express fully recognises and accepts the responsibility to protect the privacy, confidentiality and security of your information. You can rest assured that your data and documents are safe. For more information about how we handle your data, we refer to our Privacy Statement as well as the Data Protection article in the Terms and Conditions.

American Express will be contacting you via email and/or letter to collect the required information in a secure way.

American Express is required to ensure that our Cardmember’s information is kept up to date. If a Cardmember has received an email or letter from us, it means that we may not have all the up-to-date documentation from him/her that is required.

Cardmember information will need to be validated on a regular basis during their relationship with American Express. Review periods will vary based on the individual and when we need to verify certain information that we already hold or additional information as required by law. It is important that Cardmembers keep their information (e.g. residential address) that they hold with American Express up to date.

American Express has a legal obligation to identify and verify all persons with whom we have a relationship. This applies to both, business customers and private individuals. This identification can be done remotely by means of the requested documentation. A business address can be used to identify a company, a residential address is required to identify a person. We use your residential address only for verification.

The email or letter that you have received from us will state within how many calendar days this is expected from you. We ask you to complete the update process within the specified period.

After your information has been provided, we will check the information and the supplied documents. If we require additional documentation, we will contact you again. Meanwhile you will be able to continue using your Card without disruption. Once your information has been processed you will receive an email notification confirming we have reviewed and updated your information and there is no further action required from you. 

We will only reach out to you if we are unable to verify your customer information with the population register. However, we advise you to check your mailbox Spam or Junk folder or post. Please ensure that email addresses from American Express domain are whitelisted by you to prevent any communication sent to you by American Express from being blocked or treated as spam.

Please feel free to contact your Programme Administrator or the American Express Customer Services team by calling the number on the back of your Card.