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Programme Administrators Guide
Access information, tools and resources to help you manage your American Express Corporate Programme
As a Programme Administrator, you oversee the day-to-day management of the American Express Corporate Programmes and form the link between your company and American Express. This is an important role and one that we want to make as easy as possible. This administration guide gives you the necessary information and contact details to manage the Corporate Card Programme and/or Business Travel Account Programme. This guide will be your first port of call when you need answers about the set-up, day-to-day management and reporting options of your account.
For additional questions you are always welcome to contact our Customer Service
Corporate Card Programme
The Corporate Card programme gives more control over (travel) expenses of your employees and cashflow benefit. It is an effective tool for managing business expenses of company employees. As Programme Administrator you will occasionally be required to carry out general administrative tasks as part of the ongoing maintenance of your Corporate Card Programme.
Benefits for your company
Joining is easy
Independence from bank and easy implementation
Cards for business expenses
Effective control of business expenses and easy access to data
Visibility & Control
Access to data and expense reports
Benefits for Cardmembers
- Business Travel Insurance package
- Emergency Card Replacement
- Exceptional Customer Care
- Possible to earn Membership Rewards on corporate spend
- Online Account
Learn more?
Scroll down to Terms & Forms to find our Corporate Card Fact Sheet
Business Travel Account (BTA)
The American Express BTA is designed to simplify the daily administration of all your travel documents and tickets. Held in the Company name, it is a centrally billed and paid account lodged at a Travel Agent of your choice, on which you book all your travel expenses. With one consolidated payment you can pay all your travel expenses. In this way you will avoid separate labour intensive invoices and thus saving both time and money.
Benefits for your company
The BTA gives you enhanced visibility, improved control and helps to save time and money.
Effectively monitor and manage traveler’s expenses by consolidating your travel expenditure into one account.
Invoice of choice suitable for your business and tailored payment terms
This is how it works
- Make your reservation at your chosen travel agent.
- Choose Business Travel Account (BTA) as way of payment .
- Travel agent will sent you a pro-forma invoice with the booking details.
- Travel agent will supply American Express with the booking details.
- You pay all your travel expenses with one consolidated payment
Learn more?
Scroll down to Terms & Forms to find our Business Travel Account Fact Sheet
Corporate Card Programme
Travel Insurance
When travel arrangements are paid with American Express Corporate Card,
the cardmember will receive an insurance cover that complements their other
insurance policies and gives the cardmember extra security on their trips.
The travel insurance cover differs between Corporate Card products, please see full insurance terms and conditions:
» Insurance Terms for Corporate Green Card
» Insurance Terms for Corporate Gold Card
» Insurance Terms for Corporate Meeting Card
Global Assist 24/7
Global Assist provides a 24-hour emergency hotline for cardmembers and offers legal advice, medical advice and advice in emergency situations. Global Assist advice is free of charge for card members, but any additional cost will apply.
Emergency Card replacement
Should a cardmember need an emergency card replacement - we can often issue and deliver an emergency replacement card - without additional cost.
Earn Membership Rewards on corporate spend
Membership Rewards is American Express own loyalty program. Cardmembers can earn points that can be transferred to partner programs for flights and hotel stays. This benefit need to be approved by your company. Enrolment is required and annual program fee applies.
» Learn more about Membership Rewards for Corporate Cardmembers
Business Travel Account (BTA)
Travel Insurance
When travel arrangements are paid with American Express Business Travel Account, the traveller will recieve an insurance cover that complements their other insurance policies and gives extra security on the trip.
The insurance covers:
- Delay – public transport
- Luggage delay
- Protection of Excess
- Ticket upgrade
- Medical-care costs
- Travel accident
This summary is only intended to provide an overview. For complete information about the insurance, please see full insurance terms and conditions.
» Travel Insurance for Corporate Card & Business Travel Account (pdf)
Corporate Card Programme
Statement delivery
Once a month, Corporate cardmembers receive a statement/invoice that clearly shows the total amount to pay and due date. Cardmember can easily keep track of transactions via their Online Account.
Billing options available:
- Individual billing with either individual payment or company payment
- Central billing.
Please see Payment Guide for Corporate Card for more detailed information.
» Payment Guide for Corporate Card
Ways to pay
We recommend e-invoice as payment method, or a combination of e-invoice and direct debit (autogiro). If cardmember choose to use direct debit, the invoice will automatically be deducted from their bank account.
Good to know:
- If paper invoices are requested a fee of 35 SEK per invoice will be charged
- The entire invoiced amount must be paid on the due date
- We have an allocation period of up to 3 business days
- As long as the invoice is paid on time, interest fees will not be charged.
- Both the date of the invoice and the due date will appear in the upper right corner of the first page of the statement / invoice.
Online Account
Cardmembers can set up an Account Online & register their Corporate Card. Once they login they have access to current transactions and monthly statements.
Online program management
American Express @Work is a tool that allows you to manage the Corporate Card expenses online. This is a tool to support you as Programme Administrator, that enables you to:
- View transactions
- Update cardmember information
- Check transaction statuses
- Pull reports in both standard and customizable formats
- View account information on summary and transaction level
- Get an overview of balances
- See expired invoices and age analyzes of debts
Business Travel Account (BTA)
Please see our Payment Guides for payment instructions, references, general information and contact details.
» Payment Guide for BTA – Consolidated Invoice
» Payment Guide for BTA – Invoice per Delivery Note
» Payment Guide for BTA – Invoice per Cost Center
BTA Connect
BTA Connect is an American Express online platform, where you have access to your statement and transactions 24/7. You can download your transactions in invoice format with an easy click on PDF icon, and/or download your selected transactions in excel, CSV or XML for reconciliation.
BTA Connect - Access and enrollment
If your Corporate Programme includes Business Travel Accounts, you will automatically be enrolled to BTA Connect.
BTA e-Invoice
American Express offer e-invoice through certified members of Virtual Network (VAN). The invoice will be sent to your operator for loading to your finance system in one automatic flow, as the format is compliant to most of the market’s finance platforms.
Inform us of your VAN Operator and we will swiftly arrange the setup.
Global Data Transfer
When you need to send Corporate Account data to a client affiliate, 3rd party vendor or Programme Administrator residing outside of Europe (EEA), please use this form:
Good to know:
- Always check your statement.
- In case of an airline refund, the airline will credit the BTA directly.
Any questions?
If you have any questions, please contact American Express Customer Service
Corporate Card Programme
Chip & PIN
The card is equipped with Chip & PIN technology. A PIN-code is generated randomly and sent to the cardmember in a separate envelope, to the correspondence address of the company or the cardmember. Standard delivery time is 10 business days. If the PIN-code is not delivered on time, cardmember should contact Customer Service
- PIN-code is needed to make in-store and online card payments. Cardmember can also use it to withdraw cash from ATMs if sanctioned by your company
- PIN-code can be changed in some ATMs
Contactless
Contactless is a quick, secure and safe way to pay for anything up to 400 SEK with the American Express Corporate Card. Simply hold the card close to the reader, wait for the beep and you're done.
» Learn more about contactless
Authentication with American Express
To keep our cardmembers even more secure, we’ve introduced additional layers of security. When shopping online and when they login to their Online Account cardmembers may need to verify themselves more often.
More of SafeKey®
For cardmembers, SafeKey will appear more often during the checkout. SafeKey helps protect against fraud while shopping online by confirming it's really them making the purchase.
» Learn more about SafeKey/en-se/business/corporate/customer-service/contact-us/index
Express List keeps online checkout safe and simple
It’s a personalized list of online websites. It’s possible to add up to 50 websites onto the Express List, so next time the cardmembers shop at any of these, they won’t have to verify themselves unless we need to check their identity.
» Learn more about Express List
Online Purchases
When making a purchase online, please be aware that the requested security digits are the four digits on the front of the card. These digits are found above the card number on the right-hand side.
Any questions?
If you have any questions, please contact Customer Service
Corporate Card Programme
It's possible to create a customized Corporate Card e-application with your Company's profile. Fields such as type of Card, liability, monthly statement and payment, and PA contact details, can be pre-populated on the customized application. To set up the online application with your Company's profile, please contact Customer Service
- Once e-application is submitted and signed by your company signatory, American Express can start the process. Process takes up to 12 working days - including card delivery.
- If an application is declined, it will be notified in writing to the PA and to Card applicant within 5 days. Due to data protection reasons, we might not be able to disclose or discuss the reason for decline with anyone else than the applicant.
- A PIN-code is generated randomly and sent to the cardmember in a separate envelope, to the correspondence address of the company or the cardmember.
- If PIN-code is not received within 10 business days, please contact Customer Service
Card activation
When Corporate Card is received, it should be activated and signed on the back. To activate card, please visit americanexpress.se/activate
Card validation
The standard validity period of the American Express Corporate Card is 4 years. The card expires on the last day of the "Valid Thru"-month displayed on the card. A renewal card will be automatically generated and should arrive no later than 2 weeks before the card expires. If renewal card is not received two
weeks before the expiry date of the currently used card, please contact Customer Service
Immediately contact Customer Service if card is suspected lost or stolen. American Express will block the card and issue a replacement card.
Card cancellation
To cancel a card, you can submit a request via @ Work Programme Management. These requests will be automatically updated into the system and you will be able to monitor all of your requests via Status Tracking.
Please destroy the card when cancelled
Express Cash – cash withdrawal from ATMs
With the company’s consent, it is possible to activate an Emergency Cash service, to allow cash withdrawals from ATMs. The service can be activated by selecting the ‘Express Cash Service’ in the application for issuing the Card.
Spending limit
There are no pre-set spending limits on our Corporate Card. Cardmembers can spend as much as you’ve shown us you can pay. Cardmembers spending limit is based on factors including your current spending patterns, payment history, credit record and financial resources.
Larger than usual purchases
If a cardmembers first purchase is going to be a large one, or he/she is going to make a significantly larger purchase than usual, it’s a good idea to contact Customer Service
Use the forms below to connect, update or remove a Program Administrator (PA) to access the American Express online service, the do-it-yourself tool that allows you to manage your Corporate Card Program online
Corporate Card programme
Company Terms and Conditions
Cardmember Terms & Conditions / Terms of Use
» Corporate Green Card & Corporate Gold Card
Application form:
» Online Application for Corporate Card
Programme Administrator Form
Use the forms below to connect, update or remove a Program Administrator (PA) to access the American Express online service, the do-it-yourself tool that allows you to manage your Corporate Card program online
Travel Insurance
» Insurance Terms for Corporate Green Card
» Insurance Terms for Corporate Gold Card
» Insurance Terms for Corporate Meeting Card
Fact Sheet
» American Express Corporate Green Card
» American Express Corporate Gold Card
» American Express Corporate Meeting Card
» American Express Corporate Purchasing Card
Direct Debit
This form is only available in local language
» Direct Debit Application Form
Business Travel Account (BTA)
Company Terms and Conditions
Application form
Please contact Customer Service to apply for a BTA
Programme Administrator Form
Use the forms below to connect, update or remove a Program Administrator (PA) to access the American Express online service, the do-it-yourself tool that allows
you to manage your Corporate Card program online
Travel Insurance
» Insurance Terms for Business Travel Account (local language pdf)
Fact Sheet
Direct Debit
This form is currently only available in Swedish
» Direct Debit Application Form
Global Data Transfer Form
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