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Contact Us
Simple ways to contact American Express
You can contact us via the following channels:
Lost, Stolen or Damaged Card
24/7 support
Telephone: +48 22 581 5222
Corporate Card Debt Servicing Team
Mon-Fri, 9 a.m. - 5 p.m.
Telephone: +48 22 581 5224
Email: kartapln@aexp.com
Dedicated mailbox for the Corporate Card application forms and applicant IDs:
Email: wnioskiamex@aexp.com
American Express Europe S.A.
Mon-Fri, 9 a.m. - 5 p.m.
Telephone: +48 22 581 5200
Email: biuropl@aexp.com
Business Travel Insurance Customer Service
Claims should be reported by phone. Please call:
- Europ Assistance on +48 22 306 5922, or
- American Express Customer Service team on +48 22 581 5222.
Please note Europ Assistance will assist you with:
- Global Assistance 24/7 – phone service 24/7 worldwide
- Reporting claims, questions about insurance, obtaining an insurance certificate of insurance – Monday-Friday, 9 a.m.-5 p.m.
Please familiarize yourself with the Insurance Terms and Conditions (T&Cs) prior your journey. The full Insurance Terms and Conditions can be found here:
PA Guide – Information for Programme Administrators
Cardmember Guide – Information for Cardmembers
American Express Europe S.A. has its registered office at Avenida Partenón 12-14, 28042 Madrid, Spain. It is registered in Spain in Registro Mercantil de la Provincia de Madrid, Hoja M-257407, Tomo 15348, Folio 204 and is authorised and regulated by Banco de España (reference number 6.837). For American Express Europe S.A.’s branch activities in Poland (branch address: ul. Chłodna 51, 00-867 Warsaw; branch registered under KRS No.: 0000733504, run by District Court for City of Warsaw, XII Commercial Division of National Court Register, NIP: 1070041140, REGON: 380471469), local rules apply which can be enforced by the Polish Financial Supervision Authority (Komisja Nadzoru Finansowego).
Corporate Programme
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