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Contact Us

 

Simple ways to contact American Express

You can contact us via the following channels:

Customer Service Team

 

Mon-Fri, 8 a.m. - 6 p.m.

 

Telephone: +48 22 581 5222

 

Email: kartapln@aexp.com

Lost, Stolen or Damaged Card

 

24/7 support

 

Telephone: +48 22 581 5222

 

Corporate Card Debt Servicing Team

 

Mon-Fri, 9 a.m. - 5 p.m.

 

Telephone: +48 22 581 5224

 

Email: kartapln@aexp.com

Dedicated mailbox for the Corporate Card application forms and applicant IDs:

 

 

 

 

Email: wnioskiamex@aexp.com

BTA Team

 

Mon-Fri, 9 a.m. - 5 p.m.

 

Telephone: +48 22 581 5264

 

Email: btapln@aexp.com

American Express Europe S.A.

 

Mon-Fri, 9 a.m. - 5 p.m.

 

Telephone: +48 22 581 5200

 

Email: biuropl@aexp.com 

 

Business Travel Insurance Customer Service

 

Claims should be reported by phone. Please call:

  • Europ Assistance on +48 22 306 5922, or
  • American Express Customer Service team on +48 22 581 5222.

Please note Europ Assistance will assist you with:

  • Global Assistance 24/7 – phone service 24/7 worldwide
  • Reporting claims, questions about insurance, obtaining an insurance certificate of insurance – Monday-Friday, 9 a.m.-5 p.m.

Please familiarize yourself with the Insurance Terms and Conditions (T&Cs) prior your journey. The full Insurance Terms and Conditions can be found here:

 

PA Guide – Information for Programme Administrators

Cardmember Guide – Information for Cardmembers

American Express Europe S.A. has its registered office at Avenida Partenón 12-14, 28042 Madrid, Spain. It is registered in Spain in Registro Mercantil de la Provincia de Madrid, Hoja M-257407, Tomo 15348, Folio 204 and is authorised and regulated by Banco de España (reference number 6.837). For American Express Europe S.A.’s branch activities in Poland (branch address: ul. Chłodna 51, 00-867 Warsaw; branch registered under KRS No.: 0000733504, run by District Court for City of Warsaw, XII Commercial Division of National Court Register, NIP: 1070041140, REGON: 380471469), local rules apply which can be enforced by the Polish Financial Supervision Authority (Komisja Nadzoru Finansowego).

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