We’re here to help with any travel related questions. Airlines, hotels and other travel partners are continually reviewing their policies as the situation continues.
We suggest holding off contacting us until nearer to your travel date. That way, when you do get in touch, we’ll have the very latest information and advice for you.
We recommend you check the latest government advice
New Zealand Government Safe Travels website
John Hopkins University's detailed map of the spread of the virus
When using these links, you are leaving American Express and entering Into a third party's website.
Important Information: Before You Book or Travel
- Find out if your flight is delayed or cancelled by checking the flight status on the airline’s website.
- Visit your airport’s website for the latest advice for travellers. On the day of your flight, build in extra time to get to the airport.
- Check your travel insurance policy to see if changes and cancellations due to ‘unforeseen events’ are included in your cover.
- If your airline has not issued a policy on change or cancellation fees due to COVID-19, you may have to pay penalty fees.
- To check whether your airline has issued a policy, select the airline from the menu below. If there is no policy yet, check again nearer to your date of travel.
- Please be aware that local government measures and guidelines put in place by individual travel services providers are leading to social distancing measures to protect travellers. Therefore it is likely that hotel guests may find that some facilities – for example the swimming pool, gym area, or buffet halls – will understandably not be available.
Modifications to Air Bookings
Find out if your airline has issued a policy on change and cancellation fees. You’ll find your airline in the menu below. If your airline is not listed, check the airline’s own website.
If You Need to Change or Cancel your Flight
Have some alternative dates to hand in case you need to rebook. Before rebooking, check the airline’s latest policy as it may have recently changed. If your airline has not issued a policy, we can still help. Contact us via Live Chat or Travel Support.
Hotel Reservations
We‘re here to help. We’re monitoring our suppliers’ policies as they change on a daily basis. If you need to change or cancel your booking:
Contact us via Live Chat or Travel Support and our dedicated team will be on hand to help you.
- Intercontinental
- ITC
- Joie de Vivre
- JW Marriott
- Kimpton Hotels
- Langham Hotels
- Leading Hotels of the World
- Le Méridien Hotels
- Loews Hotels
- Luxury Collection
- LXR Hotels
- Mandarin Oriental
- Marriott
- Melia Hotels & Resorts
- MGallery
- MGM Resort
- Miraval
- Park Hyatt
- Peninsula
- Principal Hotels
- Raffles
- Regent Hotels & Resorts
- Renaissance Hotels
- Ritz-Carlton Luxury Hotels & Resorts
- Rosewood
- Roomers
- Shangri-La
- Six Senses Hotels
- Small Luxury Hotels of the World
- Soho Grand Hotel
- SO/
- Sofitel
- St. Regis Hotels & Resorts
- Swissôtel
- The Roxy
- Thompson
- Tribute Portfolio
- Trump Hotels
- Unbound Collection by Hyatt
- W Hotels
- Waldorf Astoria
- Westin Hotels & Resorts
- Wynn Las Vegas and Encore Resort
Changing or Cancelling Experiences & Car Hire bookings
We‘re here to help. We’re monitoring our suppliers’ policies as they change on a daily basis. If you need to change or cancel your booking:
- Contact us via Live Chat or Travel Support and our dedicated team will be on hand to help you.
Travel Resources
Useful Information
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