Activate your Card

Simply scan the QR code and download the American Express App.

1. Download the American Express App in the App Store (iOS) or Google Play Store (Android);
2. Open the American Express App;
3. Accept the terms and conditions;
4. Click on ‘Nieuw bij Amex?
5. Enter your 15-digit Card number
6. Enter your 4-digit Card ID. details to set up your new Card.
7. Click on the button ‘Doorgaan’
8. Answer your verification question.
9. Enter your details to create your Online Account and register your Card.

As a Cardmember, you can view your recent transactions, download account statements, view/change your PIN code, set contact preferences, manage your personal information and much more via the American Express App or your online account on our website.

Activate your Card

Simply scan the QR code and download the American Express App.

1. Download the American Express App in the App Store (iOS) or Google Play Store (Android);
2. Open the American Express App;
3. Accept the terms and conditions;
4. Click on ‘Nieuw bij Amex?
5. Enter your 15-digit Card number
6. Enter your 4-digit Card ID. details to set up your new Card.
7. Click on the button ‘Doorgaan’
8. Answer your verification question.
9. Enter your details to create your Online Account and register your Card.

As a Cardmember, you can view your recent transactions, download account statements, view/change your PIN code, set contact preferences, manage your personal information and much more via the American Express App or your online account on our website.

Ready to use

After the first purchase with PIN, your Card is also activated for contactless payment up to a maximum of 50 euros. With Apply Pay you pay amounts of both under and above 50 euros even more securely contactless.

Card alerts

Get notifications whenever your Card is used and set up a 'spend tracking alert' to manage your balance effectively. You can change your Card alert preferences using the button below.

Secure payments, Apple Pay & Safekey

With your Business Entry Card you can always pay safely, also online.

Secure payments

• Small amounts up to €50 can be paid contactless. Did you know you can also pay with Apple Pay? Add your card to your Wallet for even more secure no-touch payments.
• If your card is lost or stolen and transactions have been made with it these will be covered by American Express.
• Register with our Customer Service Team to withdraw cash at ATMs with our Express Cash service.

Read all about safe (online) payments here. (NL only)

Apple Pay

• Add your card to Apple Pay and enjoy even safer contactless payments.
• You can use Apply Pay with all businesses that accept contactless payments from American Express.
• I is also possible to use Apple Pay for payments in apps and online.

Read all about Apple Pay here. (NL only)

Safekey

Safekey is a functionality made possible by the newest 3D Secure technology. Safekey protects against fraudulent purchases through ID verification with online purchases.

Read all about Safekey here. (NL only)

Express Cash

The activation of cash withdrawal is possible from 1 year after receipt of the card. You owe us 3.5% of the cash withdrawal amount (with a minimum of EUR 4.5) for each cash withdrawal you make. The spending limit is determined by your personal profile, membership duration and spending pattern. For more information or to send an Express Cash application form, please call +31 (0)20-504 8000

Protection against fraud, loss and theft

In the case of fraud, our fraud protection guarantee means you won’t be held responsible for any fraudulent charges, provided you’ve taken reasonable care to protect your Account details, PIN and any device you store your Account information on.

Is your Card lost, stolen or under suspicion of fraud?

Please contact the Fraud Prevention Desk immediately.

Please note: this phone number can only be used for lost or stolen Cards or fraud. If you have another question, we kindly request you to contact the Customer Service Team via the number on the back of your Card (Mon. to Fri. 8 am to 6 pm).

Call Fraud Prevention Desk: +31 (0)20-504 8196

You will be answered directly. We will block your Card and send you a replacement Card.

World-Class Service

We are ready to help you. Do you have questions about, for example, a transaction or a replacement Card? Then please call our Customer Service between 8 am and 6 pm on the phone number on the back of your Card. We can be reached 24/7 in case of lost or stolen Cards.

Online Services:

Review your recent transactions, download monthly statements and view and/or modify your PIN via the American Express App or your online account on our website.