Accept Credit and Charge Cards as a Merchant
Join our merchant network
Accepting American Express at your business gives you access to:
Support for your Business
We’ll help you attract our high spending Card Members and turn them into loyal customers.
Corporate Card Member
Your business could be attracting our high spending Card Members.
Grow your Business
With instant access to 117.8 million Card Members around the world, including Corporate Card Members.
Personal Cards
Imagine the high income Card Members your business will be attracting.
Experience the Powerful Backing of American Express
When American Express Card Members walk through your door, you'll find yourself welcoming customers with high spending power. Join our merchant network today and discover the business benefits of accepting American Express Cards, giving you even more opportunities to grow your business.
Higher Spending Power
When you welcome American Express Cards, it is an investment in attracting customers with greater spending power. Globally, the average American Express Card Member spends up to 4 to 5 times more than other Card Members from competitive networks.*By accepting our cards, you are also practically opening your business to some of the highest spenders and earners including Corporate Card Members who are often mandated to use their Card for work related expenses.
Grow your business globally
Opening a merchant account with American Express gives you instant access to 117.8 million Card Members around the world, including Corporate Card Members. By aligning your business with a global trusted brand, you give your customers the confidence to spend more with you.
Greater Loyalty
In an age when people change credit cards as readily as mobile devices, you may be interested to learn that American Express Card Members globally are extraordinarily loyal to their Cards. This is beneficial to you, because it means they’re more likely to bring their extra spending power to your business.Plus, accepting American Express Cards allow you access to our most loyal Card Members enrolled on to our Membership Rewards™ program which promotes spend centric loyalty at our merchant partners.
How to become a merchant that accepts American Express
Maybank Banking Berhad is the exclusive acquirer of American Express in Malaysia. To welcome American Express Cards, contact Maybank by:
1. Calling (603) 7949 0737
Monday to Thursday, 08:45 – 17:45
Friday, 08:45 – 16:45
2. Emailing us at amex.customercare@maybank.com.my
3. Visiting us at www.maybank2u.com.my
To help us expedite your application for an American Express account set up, please have the following certified true copies available:
- Incorporated / Limited Companiesa.
- A copy of Memorandum of Article of Association
- A copy of Form 24 & 49
- A copy of Form 9 or Form 13 if there has been a change in company's name
- A copy of bank statement (local bank only) for the last 3 months if you do not currently have an account with Maybank
- Business Licence
- Photo of Sign board
- Sole Proprietor / Partnership / Professional Bodies
- A copy of the sole proprietor's or partners' NRIC
- A copy of your Business Registration Form and valid license
- A copy of the owner's valid practicing license or certificate from professional bodies if applicable
- A copy of bank statement for the last 3 months of the bank account where you would like American Express to deposit your funds if you do not currently have an account with Maybank.
- Business Licence
- Photo of Sign board
- A copy of the sole proprietor's or partners' NRIC
Please submit completed application form together with supporting documents via courier to:
Merchant Business Cards, Malaysia
Malayan Banking Berhad Level 38, Menara Maybank,
100 Jln Tun Perak
50050 Kuala Lumpur
Note: Your business (e.g. corporation, partnership or sole proprietor) should be based in Malaysia.
Important notice:
In Malaysia, the American Express network generally requires that any requirements by our acquiring partner on the use of cards, which would include imposition of surcharges and minimum/maximum transaction amount, do not discriminate against American Express with respect to other charge, debit, or chip cards, or similar cards, services or payment products. Cardmembers who encounter issues of merchants surcharging or imposing a minimum transaction amount on the use of American Express Cards in Malaysia may contact American Express’ Acquirer in Malaysia, Malayan Banking Berhad, at mbbcardservices@maybank.com.my or call the telephone number indicated on the back of your card.
When you become an American Express Merchant we’ll help you attract our high spending Card Members and turn them into loyal customers with our exclusive marketing tools and initiatives.
Keep your customers happy
Maybank is the exclusive acquirer of American Express in Malaysia. Improve your customer service levels with Maybank's extensive banking network and facilities. You also enjoy ready assistance through Maybank Merchant Hotline.
- Call Maybank Merchant Hotline at (603) 7949 0737
- Email amex.customercare@maybank.com.my
Market your business better
In today's competitive market, you’ll want all the advantages you can get to grow your revenue. Drive sales to your business and gain enhanced access to loyal, high-spending Card Members through our American Express Selects® platform.
Attract new customers
Give customers that added assurance from the very beginning. You can maximise your potential to attract new customers by displaying Point of Purchase (POP) materials that show your business welcomes American Express Cards. Call our Merchant Services Hotline: at (603) 7949 0737 to make your POP request.
Manage Your Card Account (MYCA)
If you are an existing American Express merchant, you can access your Manage Your Card Account (MYCA) here.
