Important Notice:

In Malaysia, the American Express network generally requires that any requirements by our acquiring partner on the use of cards, which would include imposition of surcharges and minimum/maximum transaction amount, do not discriminate against American Express with respect to other charge, debit, or chip cards, or similar cards, services or payment products. Cardmembers who encounter issues of merchants surcharging or imposing a minimum transaction amount on the use of American Express Cards in Malaysia may contact American Express’ Acquirer in Malaysia, Malayan Banking Berhad, at mbbcardservices@maybank.com.my or call the telephone number indicated on the back of your card.

Information on the complaints received is set out below:

Number and status of surcharging and minimum transaction amount complaints