Lafayette Luxury 

American Express® Terms and Conditions

• This offer is open to American Express Platinum Cardmembers only. An American Express Platinum Cardmember ("Cardmember") for the purpose of this offer means a person holding the Platinum Card issued by American Express® Banking Corp. in India.
• This offer is not valid for American Express Corporate cards issued by American Express Banking Corp. in India 
• This offer is not valid for American Express Cards issued by a third party bearing the name or trademark or service mark or logo of American Express ("Network Cards ") issued in India.
• This offer will be fulfilled at the merchants’ end only. 
• This offer is being made purely on a “best effort” basis. Card members are not bound in any manner to participate in this offers and any such participation is purely voluntary.
• To receive this offer, purchase should be charged in full to the American Express Card. No cash alternative is available.
• American Express Banking Corp. is neither responsible for availability of services nor guarantees the quality of the goods/services and is not liable for any defect or deficiency of goods or services so obtained/availed of by the Card members under this offers. Any disputes regarding the quality of goods/services availed shall be taken up with the merchant/service establishment directly. American Express shall have no liability whatsoever regarding the same.
• American Express shall not be liable whatsoever for any loss/damage/claims that may arise out of use or non-use of any goods or services availed by Card member under these offers. American Express reserves its absolute right to withdraw and/or alter any of the terms and conditions of the offer at any time without prior notice.
• Nothing expressed or implied in the program shall in any way waive or amend any of the terms and conditions of the existing Card member agreement with the Card issuer.
• Any disputes arising out of and in connection with this program shall be subject to the exclusive jurisdiction of the courts in Delhi only. 
• This offer is subject to partner Terms and Conditions.
• As part of the offer fulfillment, Cardmembers will be required to share certain personal details directly with the third-party partner via email or phone call. While all our third-party partners are expected to take appropriate security measures to protect personal data in accordance with the extant guidelines and their own privacy policy, American Express is neither responsible for sharing your details with the third-party partner for this offer nor liable for any consequences related to your sharing of such data directly with the third party partner.
• By sharing your personal details directly with the third-party partner, you hereby consent to the collection, use and processing of your personal data by the third-party partner for the purpose of this offer.
• Cardmembers at the time of making reservations must check with the third-party partner for respective Terms & Conditions applicable for selected category of tickets/ access package. Cardmembers are requested to reach out to the Lafayette Luxury Concierge Services Pvt. Ltd. contacts.
• In the wake of COVID-19, while the merchants/service establishments may be maintaining all safety measures, we request you to ensure safety at your end as well. In no event shall American Express be held liable for any fallouts/illness or any concerns arising/occurring due to the Cardmember choosing to order/avail services from the merchant/service establishment. 

Lafayette Luxury Offer:

Offer:- Get up to 5% discount on the cost per person on packages (exclusive of taxes) extended by Lafayette Luxury for global events (list of events is mentioned below).

Eligible Cards: American Express Platinum Cardmembers.

Offer Validity:- 1st May 2024 – 1st December 2024 (Both days included)

Events Schedule:  14th May 2024 – 10th December 2024.

Terms & Conditions:

• This offer is valid for supplementary cards as well.
• A basic an a supplementary Cardmember can avail the offer separately.
• This offer can be availed multiple times during the offer period.
• There are no blackout dates to this offer.
• For all the events Lafayette Luxury Concierge only provide VIP Access/Packages and discount of upto 5% wherever possible.
• The cost of the events is dynamic and/or are available on only on request.
• The packages / tickets cost will be per person and inclusive of taxes.
• Lafayette Luxury will put a flat service fee on the invoice between INR 5,000 to INR 10,000 depending on the use case and 18% GST will only be charged on the service fee.
• Packages /ticket prices will be shared on request.
• Bulk booking will also be a max discount of 5% on the total bill amount.
• The event tickets/packages/hospitality VIP packages are subject to availability. 
• Queries can be raised up to one day before the event. Tickets are subject to availability.
• The upcoming list of events is available below.
• Offers/packages prices, privileges and tickets are dynamic and subject to change.
• Tickets/Access are confirmed only upon receipt of full payment.
• Please note that the in case of music concerts, the price of the tickets may be higher than the face value, as they may be procured from resellers in cases where tickets are sold out.
• The packages/prices don’t include any travel and are only tickets/packages for the event.
• This offer cannot be clubbed with other offers.
• Stay/travel/visas isn’t a part of the offer.
• Bulk booking is available based on the availability and event type, as certain events are exclusive, and access is issued based on individual guest approval.
• All billings will be done by Lafayette Luxury in Indian Rupees (INR). Charges will be converted by Lafayette Luxury from Euro/USD/Pounds to Indian Rupees (INR) as per prevailing conversion rate (as per www.xe.com) on the day of billing.
• This offer is not valid on EMI options.
• Once the ticket(s) is/are ready, Lafayette Luxury will send an email to Cardmembers saying the ticket(s) is/are ready and Cardmembers can ask Lafayette Luxury to email the digital tickets to them.
• The Cardmember will receive the digital tickets from Lafayette Luxury on the registered email address provided by them.
• Timeline on the receiving of digital tickets is dependent case to case.
• In most of the events, digital tickets are available 2 weeks before the event. 
• The following will be communicated before the payment is made to the cardmembers by Lafayette:

1. Confirmation If Digital tickets are available right away, Lafayette will send it across to the Cardmember on the email address provided by them, if not then they will give them timeline as to when they will receive the tickets.
2. Along with the tickets Lafayette will also provide event guidelines on the same email address provided by the cardmember

• Cardmember cannot cancel or refund the ticket(s) once purchased.
• Tickets transferability is subject to terms and conditions of specific events and will be on request in each case and depend on the event.
• All ticket(s) and package(s) are subject to availability at the time of booking/purchase.
• Seat numbers will be allocated based on the availabilities. However, Lafayette can take request from the client for a specific seat desirability, and we can place a request with the organizer.
• Once Cardmember is made aware of the seating number/position and he/she is not ok with the same, no refunds will be applicable. Lafayette will only try to request a change of seat allocation based on availability.  We can only try to request a change of seat allocation based on availability. Additional charges may apply in this case.
• Tickets are non-refundable.
• However, Lafayette will only take the payment from the cardmember basis confirmation from their organizers/channel partners of the availability of the tickets/package.
• The Cardmembers need to carry their digital /physical tickets to each event.
• Cardmembers can raise queries with Lafayette Luxury upto one day prior to the event that they have purchased tickets for. All queries to be responded to within 24 hours.
• POC for Lafayette and the timings the cardmember can reach out to is as below: 

1. concierge@lafayetteluxury.club Ashwini Shinde
2. Lifestyle Manager
3.  +91 91 5763 5763
4. 10 AM - 5 PM, Monday - Friday

• Visa, stay and travel will be Cardmember’s responsibility and American Express or Lafayette will not be responsible if Cardmember purchases tickets before confirming Visa with embassy. 

REFUND POLICY:-

• In case, tickets are not available later by Lafayette Luxury, the complete package amount will be refunded to the Cardmembers within 14 working days from the day merchant confirms there are no tickets available for that particular order. Cardmembers will receive a confirmation email regarding the refund in such case(s)
• In the case, there is an error from Lafayette Luxury’s end, and it has already taken the payment, in that case, the entire amount will be refunded within 14 working days of Lafayette Luxury informing the Cardmember regarding the error.
• In case of the event getting cancelled, a refund will be provided based on the terms and conditions of the event organizing body. This refund will be transferred as and when Lafayette Luxury receives the same from the organizing body.
• In case of a travel ban (due to any unforeseen circumstances), a refund will be provided by Lafayette Luxury based on the terms and conditions of the event organizers.
• In case the Cardmember cannot travel due to any visa issues, personal reasons, or any other reason, no refund will be provided. 

Steps to avail the offer:

OPTION 1:

• Platinum cardmembers can avail the offer by reaching out to the American Express Concierge. The American Express Concierge will then reach out to Lafayette Luxury for getting the offer / package details and pass it on to the cardmember.
• Lafayette Luxury will inform the American Express Concierge of the offer prices, inclusions, and the availability of the packages.

OPTION 2:

• Card members can also reach out directly to the Point of contact at Lafayette Luxury and are required to specifically call out the offer and their respective card type at the time of booking/purchase

Escalation Points:

LIST OF GLOBAL EVENTS WITH ACCESS

VIP Access for the below events

1. Tomorrowland 2024
2. Cold play Music of the Spheres
3. Taylor Swift The Eras Tour
4. Coachella 2024

*Please note: Dates for these events are dynamic and will be informed to Amex by Lafayette Luxury as and when the information is available to them by their channel partners or available on a public website.