Lilavati Hospital

American Express® Terms and Conditions:

• This offer is open to all American Express Card members whose accounts are valid and in good standing. An American Express Cardmember ("Cardmember") for the purpose of this offer means a person holding a card issued by American Express® Banking Corp. in India.
•  This offer is also valid for American Express Corporate Cards issued by American Express Banking Corp. in India.
• The offer is also valid on Cards issued by a third party bearing the name or trademark or service mark or logo of American Express ("Network Cards") issued in India.
• This program is being offered by the participating service establishment only and shall be valid for the period mentioned in the offer.
• The offer in this program will be fulfilled at the merchant’s end only.
• This offer is being made purely on a “best effort” basis. The Cardmembers are not bound in any manner to participate in this offer and any such participation is purely voluntary.
• American Express is neither responsible for availability of services nor guarantees the quality of the goods/services and is not liable for any defect or deficiency of goods or services so obtained/availed of by the Cardmembers under this offer. Any disputes with regards to the quality of goods/services availed shall be taken up with the merchant/service establishment directly. American Express shall have no liability whatsoever regarding the same.
• American Express shall not be liable whatsoever for any loss/damage/claims that may arise out of use or non-use of any goods or services availed by Cardmember under this offer. American Express reserves its absolute right to withdraw and/or alter any of the terms and conditions of the offer at any time without prior notice.
• Nothing expressed or implied in the program shall in any way waive or amend any of the Terms and Conditions of the existing Cardmember agreement with the Card issuer.
• To receive this offer, purchase should be charged in full to the American Express® Card. No cash alternative is available.• Any disputes arising out of and in connection with this program shall be subject to the exclusive jurisdiction of the courts in Mumbai only. 

LILAVATI HOSPITAL & RESEARCH CENTRE Terms and Conditions:

Offer details: 

Offer-1: American Express Platinum Cardmembers:

• 15% discount on OPD investigations.
• 15% discount on doctors consultations.
• 10% discount on hospital’s standard health checkup packages.
• 10% discount on medicine under OPD.• Dedicated Relationship Manager (will be shared via email) for all Medical Assistance & in Emergencies.
• Priority for doctors’ appointments (OPD).
• Free Home Sample Collection facility.
• For Inpatient – Superdeluxe room at Deluxe room tariff – only applicable for bed charges (for self-payee patient and family – patient making full payment using eligible American Express Card only)
• Members should inform about the Amex membership before billing and while booking appointment.

Offer-2:  For other Cards including - Platinum Reserve, Platinum Travel, Membership Rewards, Smart earn credit cards, Gold Charge /Network & Corporate Cards.

•  10% discount on OPD investigations.
• 10% discount on doctors consultations.
• 10% discount on hospital’s standard health checkup packages.
• 10% discount on medicine under OPD.
• Home Sample Collection facility.
• Members should inform about the Amex membership before billing and while booking appointment. 
• These offers are valid from 8th July 2024 – 31st May 2025 (Both Days Included)
• The specialized rates are not applicable on online payments made on LILAVATI KIRTILAL MEHTA MEDICAL TRUST’s app & website.
• The specialized rates are applicable only on payment made at payment counter at LILAVATI HOSPITAL & RESEARCH CENTRE- A-791, A-791, Bandra Reclamation Rd, General Arunkumar Vaidya Nagar, Bandra West, Mumbai, Maharashtra 400050.
• Prebooking for Health Packages is compulsory. 
• There is no minimum transaction amount required to avail the offer. 
• There is no maximum capping on the discount amount. 
• The offer is not applicable on EMI transactions.
• The offer can be availed multiple times during the offer period.
• The offer is also applicable on Supplementary Cards.• Person swiping the American Express card during payment and informing on his American Express discount while booking will be offered discount.
• Discount would be applicable as per the services mentioned and not in totality (exclusive of taxes)
• All disputes relating to billing offer, services etc. shall be resolved at the hospital level only.
• Cardmembers and/or their immediate family members are required to keep and present the receipt in case of any non-fulfilment related concerns.
• These specialized rates cannot be clubbed with any other offer or discount running at the hospital.
• Blackout dates are: National Holidays and Sundays (15th August 2024, 26th January 2024, 2nd October 2024)
• Queries related to the offer will be entertained only till 15 days from the transaction date. Cardmembers will have to write to Ms. Renu Kakad at renuk@lilavatihospital.com / Ms. Priti Patil at priti@lilavatihospital.com / finance@lilavatihospital.com. Please expect a response within 24-48 hours from the time the query is raised.
• Specialized rates would be applicable for American Express Cardmembers as per the offer description & their immediate family members.
• The offer would be extended subject to the availability of the doctor/service/ room at the hospital as per the hospital’s policy.
• LILAVATI HOSPITAL and American Express may discontinue the offer without prior notice.  
• Steps to Avail the offer: Cardmembers will have to write to Ms. Renu Kakad at renuk@lilavatihospital.com/ marketing@lilavatihospital.com. 

1. Appointment date and time
2. Patient name 
3. Contact number
4. Health Package Name 
5. Lilavati team will share appointment confirmation on email.
6. Cardmember will visit the hospital to get the test conducted and pay at payment counter of hospital with eligible American Express Card.

• SPOC Details for Appointment (8AM to 8PM on all days): Name:  Renu KakadEmail ID: renuk@lilavatihospital.com 
  Escalation matrix:  For Escalation Email ID:  Ms. Priti Patil at priti@lilavatihospital.com. Query should be raised within 5 days from the test date, and response will be provided within 15 days from the query raised date. 
• Lilavati Hospital customer experience is designed with the aim of making their valuable patients feel comfortable, relaxed, and well-cared for. 
• As an American Express Card holder, Cardmember will have access to the following services: 

Only for American Express Platinum Cardmembers:

• Priority Appointment Slots: Appointment will receive top priority, which means that Cardmembers will be able to schedule their appointment at a time that is most convenient for them. (Subject to availability of doctors)
• Personalized Care: Cardmembers will be assigned a dedicated healthcare attendant who will be responsible for their well-being during their visit to hospital.
• Wellness Lounge Access: As a VIP customer, Cardmembers will have access to Lilavati lounge, where they can wait while waiting for their next appointment.
• Post-Checkup Follow up: Lilavati’s dedicated team will also follow up with Cardmembers post-check-up to ensure that the treatment prescribed is being followed and if any medical assistance is required in future.

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