Download the American Express® ICC App

The Amex ICC app is only available for ICC Corporate, Personal and Business Cards issued directly from American Express. To log in, Cardmembers must
have an American Express user ID and password for each currency Card i.e. $ or €. For all other non ICC American Express Cards, please use your local Amex App.
Touch ID is available for iPhone 5s and above with iOS 10+. Face ID is available for iPhone X and above with iOS 11+.

If you can't find your Card, freeze it to help protect your Account and give yourself peace of mind while you look for it. Once you find it, unfreezing is quick and easy. If you don't find it or if you think fraudulent activity may have occurred on your Card, please contact us immediately. 

Freezing your Card prevents it from being used for new purchases. However, recurring bills, such as subscriptions or monthly bills, will post to your Account as usual. Also, your Card can still be used for online purchases at merchants where your Card is on file. Offline authorizations (such as purchases made aboard airlines), and delayed authorizations will also still post. Your Card will be unfrozen automatically 7 days after you first freeze your Card.

Recurring bills will continue when your Card is frozen. Other purchases at Merchants that have your Card on file will continue to be posted to your account (from Merchants you've used frequently before).

Your Card will stay frozen for 7 days if you don't unfreeze it first. After that, we will automatically unfreeze it for you. You may freeze it again if needed. You can always contact us for a replacement if your Card is lost or stolen.

When you freeze or unfreeze your Card, the change takes effect immediately.

This feature is available to both Main and Additional Cardmembers. Each Card must be frozen independently. Main Cardmembers can switch to their Additional Card to freeze that Card. Additional Cardmembers associated with Main Accounts will have to freeze their card independently.

If you think your Card has been lost or stolen or if you think fraudulent activity may have occurred on your Card, please contact us immediately and we will cancel your existing Card and a new Card will be sent to you.

If you replace your lost or stolen Card while it's frozen, your existing Card will be cancelled and a new Card will be sent to you without a frozen status.

There are no restrictions on the number of times you can freeze your Card.