American ExpressAmerican ExpressAmerican ExpressAmerican ExpressAmerican Express
Contact UsLog In

Terms and Conditions

Membership Rewards Terms and Conditions

To earn or redeem Membership Rewards points, Cards must be registered to the American Express Membership Rewards program and be active and current in their payments. When paying with a combination of your American Express® Card and Membership Rewards points, only the value applied to the Card is eligible to earn Membership Rewards points.Membership Rewards Terms and Conditions apply when booking on the American Express Travel website. Please visit the Membership Rewards website to view the full Terms and Conditions Membership Rewards website.

Fine Hotels + Resorts®

Platinum Travel service, Centurion ® Travel service or American Express Travel Online www.americanexpress.com.hk/fhr with participating properties and are valid only for eligible Platinum Card Members or Centurion Members. Bookings must be made using an eligible Card and must be paid using that Card, or another American Express® Card, in the eligible Cardmember's name, and that Cardmember must be traveling on the itinerary booked. The average total value of the program benefits is based on prior-year bookings for stays of two nights; the actual value varies. Noon check-in and room upgrade are subject to availability and are provided at check-in; certain room categories are not eligible for upgrade. The type of US$100 credit and additional amenity (if applicable) varies by property; the credit will be applied to eligible charges up to the amount of the credit. To receive the credit, the eligible spend must be charged to your hotel room. The credit will be applied at check-out. Advance reservations are recommended for certain credits. The type and value of the daily breakfast (for two) varies by property; breakfast will be valued at a minimum of US$60 per room per day. To receive the breakfast credit, the breakfast bill must be charged to your hotel room. The breakfast credit will be applied at check-out. If the cost of Wi-Fi is included in a mandatory property fee, a daily credit of that amount will be applied at check-out. Benefits are applied per room, per stay (with a three-room limit per stay). Back-to-back stays booked by a single Cardmember, Cardmembers staying in the same room or Cardmembers traveling in the same party within a 24-hour period at the same property are considered one stay and are ineligible for additional Fine Hotels + Resorts (FHR) program benefits (“Prohibited Action”). American Express and the property reserve the right to modify or revoke FHR benefits at any time without notice if we or they determine, in our or their sole discretion, that you may have engaged in a Prohibited Action, or have engaged in abuse, misuse, or gaming in connection with your FHR benefits. Benefit restrictions vary by property. Benefits cannot be redeemed for cash and are not combinable with other offers unless indicated. Benefits must be used during the stay booked. Any credits applicable are applied at check-out in USD or the local currency equivalent. Benefits, participating properties, and availability and amenities at those properties are subject to change. To be eligible for FHR program benefits, your eligible Card Account must not be cancelled. For additional information, call the number on the back of your Card.

The Hotel Collection**

The Hotel Collection (THC) benefits are available for new bookings of two consecutive nights or more made through American Express Travel Online www.americanexpress.com.hk/thc with participating properties and are valid only for eligible The Platinum Card® Members or Centurion Members. Bookings must be made using an eligible Card and must be paid using that Card, or another American Express Card, in the eligible Cardmember's name, and that Cardmember must be traveling on the itinerary booked. Noon check-in, late check-out and the room upgrade are subject to availability; certain room categories are not eligible for upgrade. The type of US$100 credit and additional amenity (if applicable) varies by property; the US$100 credit will be applied to eligible charges up to US$100. To receive the US$100 credit, the eligible spend must be charged to your hotel room. The US$100 credit will be applied at check-out. Advance reservations are recommended for certain credits. Benefit restrictions vary by property. Benefits are applied per room, per stay (with a three-room limit per stay). Back-to-back stays booked by a single Cardmember, Cardmembers staying in the same room or Cardmembers traveling in the same party within a 24-hour period at the same property are considered one stay and are ineligible for additional THC benefits (“Prohibited Action”). American Express and the Property reserve the right to modify or revoke the THC benefits at any time without notice if we or they determine, in our or their sole discretion, that you have engaged in a Prohibited Action, or have engaged in abuse, misuse, or gaming in connection with your THC benefits. Benefits cannot be redeemed for cash and are not combinable with other offers unless indicated. Benefits must be used during the stay booked. Any credits applicable are applied at check-out in US Dollars or the local currency equivalent. Benefits, participating properties, and availability and amenities at those properties are subject to change. To be eligible for THC program benefits, your eligible Card Account must not be cancelled. For additional information, call the number on the back of your Card.

General Terms and Conditions

All hotel prices, additional benefits and availability are correct at the time first presented on the American Express Travel website. While every effort is taken to ensure hotel inventory remains accurate, prices and availability remain subject to availability and dependent on third party supply. Hotel pricing and availability are not guaranteed until the receipt of your booking confirmation email. Hotel cancelation policy applies (see 'Your itinerary' after you have selected your room). Bookings are subject to the full American Express Travel Terms and Conditions. To view these please visit americanexpress.com.hk/traveltermsandconditions. All travel services indicated in this website are provided by American Express TLS HK Limited. Travel Agent License no. 353929.