Frequently Asked Questions

A Credit Card has a defined limit and allows you to spread yourrepayments over time. A Charge Card has no preset spending limit*and requires payment in full each month.
* You are free to spend whatever you wish, subject to your paymenthistory and personal resources

You can find the terms and conditions for American Express Cards under Important Notice and Cardmember Agreement

The easiest way to apply for a Card is to submit an online application but some Cards are available by invitation only. Please go to Help Choosing and then select Apply now to complete an online application.

Supplementary Cards are available and the Basic Cardmember is liable for transactions incurred on all Supplementary Cards issued on their account. Click here to complete an online application for a Supplementary Card

To find out how you and your loved ones will always be protectedfrom accidents, physical loss or damages wherever you go, click here.

By enrolling in the Membership Rewards program, you'll earn points virtually every time you use your Card. You can use your points to redeem shopping, entertainment, hotels, leisure and charity donation rewards. You can also transfer your points to other airline or hotel programmes. What's more, your points never expire. Click here to learn more or call Membership Rewards hotline at 2277-2150.

By partnering with various elite lifestyle brands, we bring you rewards in a broad range of categories listed below. Visit our Online Catalogue at www.americanexpress.com.hk/rewards now, which is your one-stop resource for all the latest rewards, including the best gadgets, designer home decor, seasonal rewards and everyday essentials.

- Wine & Dine
- Tech Gizmos
- Home Passion
- Lifestyle Corner
- Body & Soul
- Travel in Style
- Cash Vouchers
- Charity in Action

You can check your Membership Rewards points balance online viaOnline Services. Registration is easy and free. Login to Online Services.

You can view, transfer or redeem your Membership Rewards pointsonline using our Online Services. Registration is easy and free. Login to Online Services.

You can view your Statement and manage your account(s) by registering for "Online Services". Set up your own unique User ID and password for instant, secured access. Click here to register for Online Services.

To find out locations where you can cash Travelers Cheques and how to redeem your Travelers Cheques directly with American Express please click here.

For all information including Frequently Asked Questions about American Express® Travelers Cheques click here.

You can register any American Express Card for Online Services as long as it's in your name.

Due to data privacy requirements and for your own security, you can only add accounts in your name to your UserID. Each Cardmember requires a unique User ID and password.

You can only add accounts in your name that are linked in our system. If the Card is in your name, it's likely thatthe accounts aren't linked. Please call customer service on 2277 1468 to link your accounts.

With your American Express Card on hand, and click here to reset your password or User ID.

Tell us your new address, phone number or e-mail by logging in to Online Services. Log in now. Or Click here to register. It is not an automated process and may take up to 7 business days to complete.

You can contact American Express by telephone, please click here to find the appropriate number for your enquiry.

American Express would like to hear from you in order to enhance our products and services. You are welcome to share your views and opinions with us / file a complaint through the channels below.

E-mail: commentcenter@aexp.com

Or

Call our Customer Service / Complaint Handling Hotline at 2277-1010.

Or

Write directly to us by mail to “Customer Liaison Manager, Operations Service & Support. American Express International Inc. 18/F, 12 Taikoo Wan Road, Taikoo Shing, Hong Kong,” or by facsimile to 2811-7330.

In the event that a response is required from us, upon receipt of your comments, American Express will respond to you within 7 working days. If further investigation is required, American Express will endeavour to give you a detailed reply within 30 days.

Download the leaflet on Positive Credit Data Sharing.

It’s a simple process to stop receiving marketing emails just update your email preferences.

Please contact customer services to set your marketing preferences.

Autopay ─ payment is made by direct transfer from your bank account. To obtain the form (Autopay Authorization Form), please call our Cardmember Hotline or click here to download the form.

Card Direct (this payment method does not apply to Corporate Card Account) ─ make direct transfer from your bank account to settle your  bill by calling our Card Direct Service Hotline 2277 2160.  To obtain the Card Direct (pay by phone) Authorization Form, call our Cardmember Hotline.

Pay by ATM, Internet Banking and Phone Banking ─ transfer funds from your HSBC/ Hang Seng Bank savings/current account to settle your bill by ATM; or visit www.hsbc.com.hk and www.hangseng.com.hk; or call the HSBC Hotline to transfer funds.

Payment By Phone Service (PPS) ─ please call 18031 for payment. The merchant code is "14". For more details, please call 90000 222 329.

Log in to Amex HK App “Account” page and tap on “Replace a Card” to submit the application. Alternatively, you may contact customer service hotline at 2811-6122 for assistance.

Yes, you can transfer your card to another country or transfer an overseas card to a Hong Kong card. To learn more details