Contact Us
Call Us
Select the product you have below to help solve your query, or call the number on the back of your Card.
General Card Information
Membership Rewards®
American Express Credit Card
The Platinum Card Service: 2277 2233
Explorer Credit Cardmember Hotline: 2277 2005
Platinum Assist: 2277 2028
Blue Cash Credit Cardmember Hotline: 2277 1688
I.T Cashback Cardmember Hotline: 2277 1688
Gold Credit Cardmember Hotline: 2277 1688
Credit Cardmember Hotline: 2277 2818
American Express Corporate Card
General Information : 2277 1095 (Monday to Friday 8:30am – 7:00pm, except public holidays)
Program Administrator Hotline : 2277 1095 (Monday to Friday 8:30am – 7:00pm, except public holidays)
Corporate Green / Gold Cardmember Hotline : 2277 1088
American Express® Classic / Elite Corporate Cardmember Hotline: 2277 1088
Online Services
Global Assist Hotline
Emergency Contacts
Has your Card been lost, stolen or
damaged?
Log in to Amex HK App “Account” page and
tap on “Replace a Card” to submit the application. Alternatively, you may
contact customer service hotline at 2811-6122 for assistance.
Office Address
18/F, 12 Taikoo Wan Road, Taikoo Shing, Hong Kong
Moving to Hong Kong
You can retain your existing Cardmembership status in Hong Kong by applying for a new Card online. Visit here for details.