American Express Travel Help Centre
How can we help?
Get in-the-know before you go.
The Travel Help Centre has resources and information to help you plan a trip, learn about your travel benefits, manage an existing booking, and more.
Popular Topics
Get up-to-date on trending travel topics.
Explore
American Express® Travel
Book your next trip with American Express Travel to unlock exclusive benefits and earn points and rewards as you spend.
How to use Pay with Points
Find out how to earn and use Membership Rewards® points to pay for flights, hotels, car rentals and more.
Manage Bookings
Take control of your travel plans, from modifying your itinerary to changing or cancelling your flight or hotel reservation.
Log in to view your upcoming itineraries
Travel Information
Got more questions? Browse our General Travel FAQs section for more information about travel insurance and documentation.
Prepare with our
travel checklist
From applying for a visa to securing travel insurance and packing your travel essentials, we’ve got your checklist covered.
Plan your trip with confidence, and use our holiday checklist.
Travel Benefits
Explore all the travel benefits you get when you’re with Amex.
Get more with Fine Hotels
+ Resorts®
Book your stay through Fine Hotels + Resorts® and gain access to exclusive benefits, such as room upgrades, late check-out, daily breakfast and more.
Discover our Hotel Collection
Experience a curated selection of luxury hotels around the world for a stylish escape. Book with American Express and enjoy signature perks, such as room upgrades and hotel credit to enhance your stay.
Relax in our global Lounge Collection
Escape the hustle and bustle of the airport and unwind in style before your flight. Enjoy complimentary access to more than 1,300 airport lounges across more than 140 countries.
Explore our International Airline Program
Get savings on the best seats in the house and accelerate rewards every time you take off. Explore lower fares with the International Airline Program.
Book now with the International Airline Program
Pay with Points
Earn every step of the way. Maximise the value of your spending and get to your next holiday faster with Membership Rewards® points on flights and prepaid hotels booked on AmexTravel.com
Unlock a world of rewards
Planning My Trip
From destination inspiration to travel insurance, get the most up-to-date travelling abroad tips and information.
Explore with our
guides
Browse our travel guides, covering things to do, what to eat and where to stay in must-visit and lesser-known destinations. Get travel tips and experience the world in unforgettable style.
Get inspired for your next adventure
Embark on a journey like no other with
American Express. Let our travel experts guide you through adventure activities and authentic culinary and cultural experiences.
Get travel information
Have more questions? Browse our General Travel FAQs section for more information about travel insurance and documentation.
Take out travel cover
From trip cancellations to medical emergencies and lost baggage, we’ve got you covered. Explore the world confidently with insurance, the new Trip Cancel GuardTM, that enables you to cancel your flight two days before your departure, and more travel-related benefits.
Use your Card abroad
Your Card will work across the globe wherever American Express is accepted, allowing you to make payments and withdraw cash while you travel.
Prepare with our
travel checklist
From applying for a visa to securing travel insurance and packing your travel essentials, we’ve got your checklist covered.
Plan your trip with confidence, or use our holiday checklist
Manage My Bookings
Take control of your travel with easy links and tips to help redeem eTicket credits, view your itinerary, cancel bookings, and more.
Simply log in to “Manage My Bookings”.
View the details of your trip, invoice, and itinerary.
Understand how to make a change to your trip.
Change your Flight Booking
Change your Hotel Booking
Change your Car rental
Change your Vacation Packages
Understand how to cancel an existing booking.
Cancel your Flight Booking
Cancel your Hotel Booking
Cancel your Car rental
Cancel your Vacation Packages
Travel with Amex
View your itinerary, cancel a booking, or manage a trip yourself by logging in to
“Manage My Bookings”.
Frequently Asked Questions
Discover answers to the most frequently asked travel related questions - from managing your booking to Cardmember benefits.
Chat With Us
You have the opportunity to connect with a member of our online travel support team via our 'Live Chat' function, when an agent is available.
Click to Chat is serviced:Monday - Sunday from 08:00 - 20:00. Please Log in using your User ID and Password.