Getting Started
As a Programme Administrator (PA), your role may include a broad range of duties related to the management, planning, implementation, supervision, and optimization of the American Express Corporate Card Programme. These responsibilities could include actions such as: managing the Card application process, tracking Card usage and transactions, reviewing payments, creating expense and data-driven reports, finding ways to save money, and much more. We encourage bookmarking this page for quick reference so that you can continue to find key information in the future.
STEP 1 – Enrol or Log in to American Express @ Work ®
@ Work is the digital tool that empowers you to access and manage your Corporate Card programme or Business Travel Account.
By now, you would have received welcome email(s) from American Express to finalise activation of your @ Work Account. The welcome email will contain important information and steps to help you get started. Please keep in mind, your welcome email will have either an access code or temporary password that expires within 72 hours, so we encourage you to setup your @ Work account as soon as you can.
After you log into @ Work for the first time, the homepage displayed will be your primary country*. You can select other locations you have access to by using the top right drop down box on the @ Work landing page. If you have any issues with your access, please reach out to your local PA Servicing Team for assistance.
*This was the country you nominated as first on your access list or your geographical location.
STEP 2 – Attend an @ Work Training Session
Contact your local PA Servicing Team or Client Manager to learn about available training sessions. These sessions are complimentary and provide you with information on how to get the most out of your @ Work account.
STEP 3 – Discover PA Tools & Resources
Access additional information to help you service your Card Programme globally and learn about benefits for you and your Cardmembers.
STEP 4 – Learn about and Maximise Cardmember Benefits
There are a range of ways your Cardmembers can more efficiently make payments, track their spend, and earn points, which can have a positive impact on your company’s overall expense management. These include:
Setting up “My Card Account” Online – Get Started1
- By setting up an online account, your Cardmembers can seamlessly manage their Account online, view transactions, download statements, and more.
Downloading the American Express® App2
With the Amex App, Cardmembers can easily manage their Account anytime, anywhere:
- Track spending and view transactions
- Make payments
- Stay on top of Card benefits
- Available in: Argentina, Australia, Canada EN, Canada FR, France, Germany, Hong Kong EN, Hong Kong CH ,
IEC3, Italy, Japan, Mexico, Netherlands, Singapore, Spain, United Kingdom, and United States.
Adding their Card in their Mobile Wallet
- By setting up their mobile wallet, your Cardmembers can make payments quick and easy. No need to rummage for their Card or enter their PIN, they just hold their phone close to the reader, authorise the payment, and be on their way.
- Available in: Australia, Canada, Germany, Italy, Mexico, Singapore, Spain, United Kingdom.
Exploring American Express Maps
- This is a useful tool in locating American Express accepting restaurants, hotels, and more – allowing your eligible Card Members to earn points more simply on their spend.
- Available in : Argentina, Australia, Canada, France, Germany, Hong Kong, Italy, Japan, Mexico, Netherlands, Singapore, Spain, United Kingdom and United States.
1.Please activate your Card before registering for the online services.
2.OS and Android only. See app store listings for operating system info.
3.Mobile payments not available in IEC.
STEP 5 – Bookmark the Global PA Resource Centre
Be sure to bookmark americanexpress.com/resourcecentre so you have all the information you need at your fingertips.