News and Announcements
We're enhancing our digital tools to help you run your business more efficiently. To learn more about the exciting changes and updates that are coming soon, we encourage you to bookmark this page.
Self-Service ‘My Settings’ Is Now Available
The new My Settings enhancement for PAs is now available. This convenient, time-saving online feature helps PAs to manage their Two-Factor Authentication and login credentials via the @ Work homepage, eliminates the need to call the service centre. Within My Settings, PAs can also update alert preferences under the Communications Preferences section.
Currently available for: UK, IEC, Spain, Sweden, Norway, Netherlands, Italy, Germany, Austria, France, Finland, Belgium, Denmark, Australia, Hong Kong, Singapore, New Zealand, Japan, Taiwan, India, Thailand, US, GDC, Canada, Argentina, and Mexico.
*Please note that the Communications Preferences tab is not available for Finland and Belgium and will only be available for the following markets when the New Homepage design is released: Canada, Mexico, Argentina, India, Australia, New Zealand, Japan, Hong Kong, Taiwan, and Singapore.
New Programme Hierarchy Experience
Introducing a refreshed Programme Hierarchy interface where you can view your comprehensive company Account hierarchy. This new streamlined experience includes enhanced search results, dual-languages (where applicable), and a globally consistent experience, so you can track and run your programme more efficiently for one or multiple markets.
Launching in Australia, France, German, India, Italy, Mexico, Netherlands, New Zealand, Singapore, Spain, United Kingdom, Canada, United States* and for Global Dollar Card.
*Launching soon
Bulk Individual Membership Rewards eligibility at the touch of a button
You can now use just one click to apply Individual Membership Rewards eligibility for a complete Business Control Account (BCA) in your company, saving you time with the reduced touchpoints.
Now available in the US.
Refreshed @ Work Reporting
Enjoy a quicker, more efficient way of managing reports whilst maintaining the core functionality you rely on. Consolidated views and advanced filters give Program Administrators a more intuitive self-service experience.
The UK transitions from IAFC to GAFC:
With Global Apply for Card (GAFC) providing one seamless space to manage all digital Card applications across multiple markets, International Apply for Card (IAFC) is soon to be phased out in the United Kingdom.
All UK Card application activities will soon be moving to GAFC. IAFC View Mode is designed to ease your transition by enabling you to continue limited activities on IAFC for at least 90 more days before it goes away. So, if you haven’t already, now’s the time to introduce yourself to GAFC.
Launching Two-factor Authentication login for American Express @ Work® Reconciliation
Enjoy a seamless login experience with Two-factor Authentication (TFA) on
@ Work Reconciliation tool. To provide you with an extra layer of security and data protection, Two-factor Authentication meets industry best practices for account security.
All you need to activate Two-factor Authentication on @ Work Reconciliation is:
- A new Enterprise ID that you can create as a one-time activity on @ Work Reconciliation.
- A one-time password sent via email for subsequent log ins to verify your identity and complete your login process on @ Work Reconciliation.
Launching markets: Argentina, Australia, Austria, Belgium, Canada, France, Germany, GDC, Hong Kong, IEC, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Singapore, Spain, Sweden, Taiwan, United Kingdom and United States.
New @ Work Homepage
A fresh new look with customisable features and action-oriented alerts, providing you with a more premium digital experience.
Launched in Austria, Denmark, France, GDC, Germany, IEC, Italy, Netherlands, Norway, Spain, UK and USA. More countries to follow.
Note: This enhancement is launching in phases across our valued Customer base over the coming weeks and may not appear for some accounts at this time. If you have any queries, please contact your local PA Servicing team.
Now at your fingertips: Improved Direct Debit capabilities in GAFC
Global Apply for Card (GAFC) United Kingdom has been updated with improved clarity on payment method options. Now Direct Debit information will be automatically suppressed for central payment accounts on employee Card applications. Direct Debit payment will continue to be always optional for individually settled accounts.
Put even more efficiency at your fingertips – all on the streamlined Global Apply for Card, including:
- Intuitive experience across multiple markets.
- Central location to initiate and manage Card applications.
- Automatic suppression of Direct Debit for central payment UK Card applications.
Which means it’s the ideal time to switch off the old Apply for Card tool for a newer and better one. For any questions, please contact your local PA Servicing team.
The GAFC Direct Debit enhancement is available only in the UK.
Enhanced Card Management Features
Card Management made easy; enhanced features and innovative digital capabilities will help increase the speed and efficiency of multiple card management.
Recently Launched In: Austria, Denmark, France, GDC, Germany, Italy, Norway, USA .
Note: This enhancement is launching in phases across our valued Customer base over the coming weeks and may not appear for some accounts at this time. If you have any queries, please contact your local PA Servicing team.
New Corporate Membership Rewards® Dashboard
With our migration to a new modern platform, it’s easier for Program Administrators to manage the Membership Rewards® program within @ Work®. We’ve made it easier to retrieve your CMR information, view points history, track redeemers, and more– all from one place.
Available in the US.
Global Apply For Card Now Available In Italy
Global Apply for Card (GAFC) lets you initiate, send and manage Card applications across markets more efficiently. Automated approval processes for Italy include multiple digital signatures.
Get ready for a smarter Status Tracking experience on American Express
@ Work®
A new user program has been launched to improve your Status Tracking experience. It’s all part of our aim to transform @ Work into one globally consistent user experience that delivers more seamlessly.
Intuitive navigation and relevant insights let you track, search, view and consolidate transactions quickly and easily.
From fewer Status Tracking pages and
simplified navigation to enhanced search capabilities, it’s all designed to
enhance your experience – and your business.
Recently launched in Canada, Denmark, France, GDC, Germany, Hong Kong, IEC, India, Italy, Japan, Netherlands, New Zealand, Norway, Singapore, Spain, Sweden, and United Kingdom.
Introducing the new Insights Hub: Data where and when you need it
Access Card Program information from one comprehensive interactive Hub. With a clear up-to-date view of spending, Cards and delinquency details, your Insights Hub brings you powerful insights, analysis, and actions for more productive program management.
Applicable Markets US, GDC
Refreshed American Express @ Work® Reconciliation experience for Program Administrators
Introducing a redesigned and improved approach to the Corporate Account Reconciliation (CAR) tool. The refreshed @ Work Reconciliation offers intuitive
and easier navigation with a more user-friendly experience.
Launched* in: Argentina, Australia, Belgium, Canada, France, GDC, Germany, Hong Kong, Italy, Japan, Mexico, New Zealand, Netherlands, Singapore, Spain, and United Kingdom.
@ Work Reconciliation in local language is now available in: Argentina, Canada, France, Germany, Mexico, Netherlands.
*Tool available in English
Introducing the new Global Apply for Card PA Dashboard
An enhanced digital experience that globally centralises Card applications in a single view. This new experience will streamline the activities for managing your digital Card applications across multiple countries. Select a country from the new drop-down list to initiate your Card applications.
Available in: Australia, Global Dollar Card (GDC), IEC, India, Japan, Mexico, Singapore, United Kingdom, United States.
To get started, log into @ Work and then click "Apply for Card".
Please note: Features may vary by market.
New Digital Enrolment for @ Work and Account Access
An efficient and paper-free experience to manage @ Work Account
access–allowing you to add, modify and cancel Programme Administrator access.
Recently launched in the United Kingdom. Also available in Australia, Denmark, Finland, Hong Kong, India, Japan, New Zealand, Norway, Singapore, Sweden, Taiwan, and Thailand.
Two-Factor Authentication
A seamless two-step verification process for signing into @ Work, which will offer a higher level of online security and safety.
Available globally.
The Corporate Account Reconciliation (CAR) tool will be replaced by the refreshed American Express @ Work® Reconciliation
After many years of service, the Corporate Account Reconciliation (CAR) tool decommissioned for existing Users on 14 May 2023, and upgraded to the reimagined and user-friendly American Express @ Work® Reconciliation tool.
The CAR legacy tool will also be decommissioned for Program Administrator (Pas) on 8 December 2023.
The refreshed @ Work Reconciliation will allow you to manage your centrally billed charges and reconciliation needs. We trust that your transition to using the new tool will be a smooth and seamless process. For any questions, please contact your Technical Solutions Support.
