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Corporate Cardmember Guide
Enjoy the benefits and reliable service of American Express worldwide.
Your company has chosen the Corporate Card for your business (travel) expenses. With this card, you can enjoy the various benefits and reliable service of American Express® worldwide. And not only that – managing your business expenses is also a lot easier.
Please review provided information regarding your Corporate Card and in case further questions arise, contact our Customer Service
American Express® Corporate Card
The American Express Corporate Card provides you with a flexible and safe payment method everywhere in the world, while supporting cost control and helping to deliver savings.
Corporate Card issuance
The Corporate Card is issued upon receiving the cardmember application form, completed and signed by you and by the company/ Programme Administrator.
The standard time for issuing and delivering the Corporate Card is 12 business days (counting from the date of receipt of the correctly completed application). If the card is not delivered within the standard time limit, please contact Customer Service.
Activate your card
Before using your card, please sign the back of the card. By signing the card, you accept the American Express Corporate Card Terms and Conditions. The card is immediately ready for use.
Card validation
The standard validity period of the American Express Corporate Card is 4 years. The card expires on the last day of the month shown after the words ‘Valid Thru’. The system automatically generates a renewal card that should arrive no later than 2 weeks before the expiry date. If the new card does not reach you two weeks before the expiry date of the currently used card, please contact Customer Service.
Lost or stolen
If your card is lost or stolen, it is necessary to block it as soon as possible. Please call our Customer Service operating 24/7. The card will be blocked immediately, and a replacement card will be issued.
Good to know:
- Corporate Card previously reported lost or stolen cannot be re-opened. If a card should be found after reported lost or stolen, please destroy the card and await a replacement card.
- PIN-code remains the same if card is renewed or replaced.
Online Account
Please register an account and login to our Online Portal. In your Online Account you can access your transactions and monthly statements. Just remember to add any new cards you may receive to your existing user-ID.
Any questions?
If you have any questions, please contact the Corporate Card Programme Administrator - your American Express contact within your company or contact American Express Customer Service.
Travel insurance
A travel insurance is included in your Corporate Card and covers you when you pay for your business trip using your card. The insurance covers:
- Travel accident
- Flight delay
- Medical assistance and expenses
- Baggage delay and baggage loss
How to Claim
For claims and assistance related to accidents, liability, legal inquiries and inconvenience please contact Chubb European Group Limited: +358 9 6861 5151 or vahingot@chubb.com
For claims and assistance related to baggage delays, cancellations and medical inquiries please contact AXA Partners: +358 9 7252 2376 or clp.fi.matkavakuutus@partners.axa
Contact is recommended immediately after the accident occurs, prior to taking any further action.
» Full Insurance Terms & Conditions
Global Assist 24/7
Global Assist provides a 24-hour emergency hotline for cardmembers and offers legal advice, medical advice and advice in emergency situations. Global Assist advice is free of charge for card members, but any additional cost will apply.
Global Assist can help you:
- find names and addresses of doctors, hospitals, dentists and clinics'
- get in touch with embassies
- get in touch with an interpreter
- with emergency messaging service
24-hour Global Assist number:
020 155 0810 or from abroad (+358) 20 155 0810
Emergency Cash – cash withdrawal from ATMs
With the company’s consent, it is possible to activate the Express Cash service – cash withdrawals from ATMs. The service can be activated by selecting the ‘Express Cash Service’ in the application for issuing the card.
Any questions?
If you have any questions, please contact the Corporate Card Programme Administrator - your American Express contact within your company or contact American Express Customer Service.
Statement delivery
Once a month, you will receive an account statement that clearly shows the total amount to pay and last payment date. Your purchases will be displayed in local currency. If you have made purchases abroad, these will be reported in both local and foreign currency. You can easily keep track of your transactions via the Online Portal on the web.
e-Invoice
If you want your account statement as an e-invoice instead of a paper invoice, you can easily register via your Internet bank. You will then receive the invoice directly there with all payment information pre-filled and only need to approve to make the payment.
Payment Details
Bank transfer:
Bank: Danske Bank
Account Name: American Express S.A (Suomen sivuliike)
Reference: Your American Express card number.
IBAN: FI07 8000 1870 6340 95
SWIFT: DABAFIHH
Please note we have an allocation period of up to 3 business days. If you want to make sure a payment is included on your next statement, please take the allocation period into consideration when making the payment.
Online Portal and Online Statement
You can access your transactions and monthly statements via Online Portal.
- View your transactions and payments the day after they are made.
- Remember to add any new cards you may receive to your existing userID.
- Please note that if you register for online statements, you need to access the portal to view your statement every month. You will receive a notification-email whenever a new statement is ready for you to view/download.
- If you sign up for online statements, you will no longer receive paper statements by post.
» Set up your Account Online and register your Corporate Card
Disputes and Complaints
If you should have enquiries related to transactions or disputed charges, or if you should want to raise a complaint – please contact the Customer Service Team.
Any questions?
If you have any questions, please contact the Corporate Card Programme Administrator - your American Express contact within your company or contact American Express Customer Service.
Chip and PIN
Your card is equipped with Chip & PIN technology. The PIN-code is generated randomly and sent to the cardmember in a separate envelope, to thecorrespondence address of the company or the cardmember. The standard time for delivery is 10 business days. If the PIN-code is not delivered on time, you should contact ourCustomer Service.
- The PIN code is needed to make in-store and online card payments. You should also use it to withdraw cash from ATMs if sanctioned by your company
- You can change your PIN code in some ATMs
Contactless
Contactless is a quick, secure and safe way to pay for anything up to 50 € with your American Express card. Simply hold your card close to the reader, wait for the beep and you're done.
» Learn more about contactless
Authentication with American Express
To keep you even more secure, we’ve introduced additional layers of security. When you shop online and when you access your statement online you may need to verify yourself more often.
You’ll see more of SafeKey®
SafeKey will appear more often during the checkout. SafeKey helps protect against fraud while shopping online by confirming it's really them making the purchase.
» Learn more about shopping secure with SafeKey
Express List keeps your online checkout safe and simple
It’s a personalized list of websites you’ve shopped at online. You can add websites onto your Express List, so next time you shop at those websites, you won’t have to verify yourself unless we need to check it’s you.
» Learn more about Express List
Online Purchases
When making a purchase online, please be aware that the requested security digits are the four digits on the front of your card. These digits are found above the card number on the right-hand side.
Any questions?
If you have any questions, please contact the Corporate Card Programme Administrator - your American Express contact within your company - or contact American Express Customer Service.
Corporate Card programme
Terms and Conditions
» Corporate Card Terms and Conditions
Travel Insurance
» Insurance Terms for Corporate Card
Fact Sheet
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