Frequently Asked Questions

With a Charge Card, you are required to pay your full Charge Card balance in full every month. With a Credit Card, you are not required to pay your balance in full every month; you can carry your balance from one billing cycle to the next.

Your American Express Corporate Card is valid for four years, given the payment terms are being followed. A renewal card will be sent out automatically 2-4 weeks before the expiry date of your card.

When you receive your new American Express Corporate Card, please sign the back of your card and contact our Customer Service Team to activate your new card.

By signing and using your card, you accept Terms & Conditions for American Express Corporate Card

Given that the Card’s expiry date has not passed, you can use your Corporate Card no matter how long you have been inactive.

You can use your American Express Corporate Card at any American Express enabled merchant.

If you change your name, we will replace your Corporate Card. Please contact our Customer Service Team to confirm that we will change the embossing name to what is registered in the National Population Register.

If an American Express enabled merchant won’t accept your card, please contact our Customer Service Team so that we can investigate. 

If your card is lost, stolen, damaged or not received, please contact Customer Service to order a replacement card. We will then cancel your lost or stolen card immediately. If your card is in your possession and is damaged, you can continue to use your card until your replacement card arrives.

If you have questions regarding your invoices, we kindly ask you to contact our Customer Service Team 

Your payment due depends on what is agreed between American Express and your Company. We advise you to contact the person at your Company who is in charge of the agreement with American Express.

You can cancel your card by contacting our Customer Service Team 

You can access your Corporate Card invoices online by registering for PDF invoices on your online account. Invoices connected to your Business Travel Account can be collected in online servicing tool BTA Connect.

If you need a paper copy of your invoices, please contact our Customer Service Team 

This depends on what payment liability type you have linked to you Corporate Card. If your Company has registered for individual liability, you can contact our Customer Service Team to update your billing address. If your Company has registered for central liability, then the Programme Administrator is the only person who can change the billing address.

The Programme Administrator is the only one who can add or remove a contact person on the contact list. If you are a Programme Administrator, please contact your American Express representative to modify the contact list.

As soon as an agreement is signed between American Express and your Company, you are enabled to withdraw cash from your Corporate Card.

To update an employee number, please contact our Customer Service Team. To update cost centre details, please arrange for a Programme Administrator to contact us.

Programme Administrators can view Cardmember’s individual expiry dates on American Express Online Services.

Programme Administrators can get an overview of which employees who have Corporate Cards at American Express Online Services.

PA's are always welcome to contact our Customer Service Team to get this information. 

Programme Administrators can get an overview of their transactions on American Express Online Services or BTA Connect.

If you are a Programme Administrator, please contact your American Express representative to get access to your Basic Control Account number.

Corporate Cardmembers are always welcome to contact our Customer Service Team