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Contact Us
Simple ways to contact American Express
You can contact us via the following channels:
Customer Service Team
& Mailbox for Corporate Cards and BTA
Mon-Fri, 8 a.m. – 6 p.m.
Telephone: +420 222 800 333
Lost, Stolen or Damaged Card
24/7 support
Telephone: +420 222 800 333
American Express, spol. s r.o.
Mon-Fri, 8:30 a.m. - 3 p.m.
Telephone: +420 222 800 100
Email: czechoffice@aexp.com
American Express Europe S.A., with its registered office at Avenida Partenón 12-14, 28042, Madrid, Spain, is registered in Spain with tax identification number A-82628041 and is authorised and regulated by the Banco de España in Spain. For American Express Europe S.A.’s passported activities in the Czech Republic, rules of the Czech Republic apply which can be enforced by the Czech National Bank. American Express Europe S.A. is represented in the Czech Republic by American Express, spol. s r.o. with registered seat at Perlova 371/5, 110 00 Prague 1, Czech Republic, identification no. 00571849, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, insert 1184.
Business Travel Insurance Customer Service
Claims should be reported by phone. Please call Europ Assistance on +349 137 785 73.
Please note Europ Assistance will assist you with:
- Global Assistance 24/7 – phone service 24/7 worldwide
- Reporting claims, questions about insurance, obtaining an insurance certificate of insurance – Monday-Friday, 9 a.m.-5 p.m.
Please familiarize yourself with the Insurance Terms and Conditions (T&Cs) prior your journey.
The full Insurance Terms and Conditions can be found here:
PA Guide – Information for Programme Administrators
Cardmember Guide – Information for Cardmembers
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