English | Česky
Welcome to American Express® Corporate Cardmembership
Corporate Cards from American Express
- wherever your business takes you
Your company has chosen the Corporate Card for your business (travel) expenses. With this Card, you can enjoy the various benefits and reliable service of American Express® worldwide. And not only that – managing your business expenses is also a lot easier.
We need information regarding your American Express® Card Account
We are required, periodically, to verify the existing information of our Cardmembers. This is to comply with regulatory requirements in line with the Anti-Money Laundering and Anti-Terrorist Financing Act (AML) and to fulfil our ‘Know Your Customer’ (KYC) obligations. These measures include, among others, customer identification and verification of customer identity.
Additional information, including the data we require, can be found here.
Welcome to American Express® Corporate Cardmembership
Please review provided information regarding your Corporate Card and in case further questions arise, contact our Customer Service Team.
American Express® Corporate Green Card
The American Express Corporate Green Card provides you with a flexible and safe payment method everywhere in the world, while supporting cost control and helping to deliver savings.
American Express® Corporate Gold Card
The American Express Corporate Gold Card equips frequent business travellers with essential tools to manage their travel and entertainment expenses, while providing peace of mind with travel protection.
Corporate Card issuance
The Corporate Card is issued upon receiving the Cardmember Application form, completed and signed by you and by the company/ Programme Administrator.
In order to satisfy the requirements of the Act on Counteracting Money Laundering and Terrorism Financing, you are required to enclose or to deliver to American Express a copy of your valid identity document (a copy of an ID card or passport).
The Cardmember Application form together with the copy of the ID should be sent to:
- our email address: cardoperationsprague@aexp.com
- or by post to American Express, spol. s r.o., Perlova 371/5, 110 00 Prague 1
The standard time for issuing and delivering the Corporate Card is 14 business days (counting from the date of processing of the correctly completed application). If the Card is not delivered within the standard time limit, please contact our Customer Service Team.
Activate your Card
To activate your Card, please sign the back of your Corporate Card upon receipt and call the Customer Service Team on +420 222 800 333 – the number given at the back of the Card.
Card validation
The standard validity period of the American Express Corporate Card is 4 years. The Card expires on the last day of the month shown after the words ‘Valid Thru’. The system automatically generates a renewal Card that should arrive no later than 2 weeks before the expiry date. If the new Card does not reach you two weeks before the expiry date of the currently used Card, please contact us immediately.
Lost and stolen
If the Card is lost, it is necessary to block it as soon as possible, by calling the American Express Customer Service Team on +420 222 800 333, operating 24h/7. The Card will be blocked immediately.
In the event of Card loss, theft or scanning, the liability of the Cardmember is limited to EUR 50 only until the Card is blocked.
Express Cash – cash withdrawal from ATMs
With the company’s consent, it is possible to activate the Express Cash service – cash withdrawals from ATMs. The service can be activated by selecting the ‘Express Cash Service’ in the application for issuing the Card.
If the ‘Express Cash Service’ option is not selected on the application for issuing the card, it can be activated at a later date by filling in the Express Cash Service form and sending it to American Express (by post or by email in PDF format to: cardoperationsprague@aexp.com). The Express Cash Service is activated on the day the correctly completed application is processed.
Spending limit
- The Corporate Card has a limit of non-cash spending that is renewed after the balance repayment, and a weekly cash withdrawal limit (if the cash withdrawal service is activated).
- The non-cash transaction limit can be checked in the My Card Account.
- The spending limit on the Corporate Card and the limit of cash withdrawals from ATMs can be changed through a written instruction by Programme Administrator that is sent to the Customer Service Team.
Any questions?
If you have any questions, please contact the Corporate Card Programme Administrator – your American Express contact within your company or our Customer Service Team.
Insurance cover
When you pay for a trip with the American Express Corporate Card, you receive travel insurance cover for no additional charge.
Business Travel Accident
The policy covers death or disability caused by an accident during a trip when travelling on a common carrier.
- Up to CZK 3,600,000 in coverage during the business travel
- Up to CZK 1,800,000 coverage for personal trips*
Medical Assistance
Provides cover for necessary medical, surgical and hospital costs as well as emergency dental costs.
- Medical assistance and expenses – up to EUR 120,000
- Emergency dental costs – up to EUR 200
Travel Inconvenience Insurance
Allows for the purchase of meals, refreshments and hotel accommodation if a scheduled flight is seriously delayed, cancelled or overbooked, or when you miss a connection flight. The policy also allows for the purchase of essential items of toiletries and clothing if personal baggage is delayed.
The cover includes
- Delayed Flight Departure and Flight Cancellation – up to CZK 18,000
- Involuntary Denial of Boarding – up to CZK 9,000; and up to an additional amount of CZK 9,000
- Missed Connection – up to CZK 9,000
- Luggage Delay – up to CZK 9,000; and
- Luggage loss – up to an additional amount of CZK 35,000
Global Assistance 24/7
Provides amongst others information on passport, visa and inoculation requirements, customs regulations, currency exchange rates, climate, travel schedules, local doctors and translation services. It will also send urgent messages or medical information to your friends, relatives or business associates during a medical or legal emergency.
*Personal Trip means a trip taken during the course of a Business Trip or a trip awarded by the Company, where the entire fare has been charged to the American Express Corporate Card or Business Travel Account.
Business Travel Accident
The policy covers death or disability caused by an accident during a trip when travelling on a common carrier.
- Up to CZK 5,000,000 in coverage during the business travel
- Up to CZK 2,500,000 coverage for personal trips*
Medical Assistance and Expenses
Provides cover for necessary medical, surgical and hospital costs as well as emergency dental costs
- Medical assistance and expenses – up to EUR 120,000
- Emergency dental costs – up to EUR 200
Travel Inconvenience Insurance
Allows for the purchase of meals, refreshments and hotel accommodation if a scheduled flight is seriously delayed, cancelled or overbooked, or when you miss a connection flight. The policy also allows for the purchase of essential items of toiletries and clothing if personal baggage is delayed.
The cover includes
- Delayed Flight Departure and Flight Cancellation – up to CZK 20,600
- Involuntary Denial of Boarding – up to CZK 10,300; and up to an additional amount of CZK 10,300
- Missed Connection – up to CZK 11,600
- Luggage Delay – up to CZK 11,600; and
- Luggage loss – up to an additional amount of CZK 40,000.
Global Assistance 24/7
Provides amongst others information on passport, visa and inoculation requirements, customs regulations, currency exchange rates, climate, travel schedules, local doctors and translation services. It will also send urgent messages or medical information to your friends, relatives or business associates during a medical or legal emergency.
Personal Belongings
Cover personal belongings which are lost, stolen or damaged
- Up to EUR 5,000 in total per trip
- Up to EUR 750 for a single item, pair or set of items.
Note: You will not be cover for e.g. money, documents and electronic items.
*Personal Trip means a trip taken during the course of a Business Trip or a trip awarded by the Company, where the entire fare has been charged to the American Express Corporate Card or Business Travel Account.
INSURANCE COVER – IMPORTANT INFORMATION
From 1 January 2025, we are changing our travel insurance partner from AXA to Europ Assistance.
Insurance cover and Assistance Guarantees will be managed by AXA until 31 December 2024 inclusive, then by Europ Assistance from 1 January 2025.
Please note that for trips made prior to 31 December 2024 inclusive, the process of making a claim will remain as it is.
Note: In the event of an accident, it is recommended that Travellers contact the Insurer in order to obtain complete information on the insurance and the process for making a claim: +420 272 101 043 (24/7). Contact is recommended immediately after the accident occurs, prior to taking any further action.
For more details please refer to your current Insurance T&C:
Corporate Green Card Insurance (current)
Corporate Gold Card Insurance (current)
The full Insurance Terms and Conditions effective from 1 January 2025 can be found here:
Corporate Green Card Insurance
For trips from 1 January 2025 onwards, you will be able to access Europ Assistance online services for claims submissions via their insurance portal. Please note that you will need to set up and create your online account to submit your travel incident claims.
This will be available from 1 January 2025 at www.americanexpress.com/czech/insuranceportal/.
Premium benefits for Corporate Gold Cardmembers: Airport VIP lounge access
The special offer includes free Priority Pass™ membership entitling you to use airport lounges and two complimentary visits per Priority Pass™ membership year (Note: a fee per guest will be charged to your Corporate Gold Card.) After using up the 2 visits, you will be charged for every subsequent lounge visit. The current fee can be found in the Priority Pass Form.
Billing and settlement
The American Express Corporate Card programme includes various billing and settlement options. Please contact the Corporate Card Programme Administrator at your company for details which options apply to you.
Settling the Corporate Card balance
All charges are due and payable to us in full in Czech Crowns (CZK) on the date set out on your monthly statement. The payment should be made to the bank account number provided on the last page of the statement.
Payment of the Corporate Card balance
Any debits balance disclosed in the statement should be repaid in the full amount to the individual Card bank account number shown on the first page of the statement. The payment should be recorded on the individual Card account no later than on the day shown on the Card statement.
Please note that payments to your Card account must always come from a personal bank account which is opened in your name. This is because American Express has an obligation as per the Anti-Money Laundering (AML) Regulations for controlling and monitoring the origin of funds.
Payments made from any account not owned by you might result in disruption to your Corporate Card Account.
Safeguarding method
In compliance with Article 21 of the Payment Services Act, we inform you that, until 1 January 2025 inclusive, the funds safeguarding method adopted by American Express is a separate bank account deposit. However, as from 2 January 2025, American Express will safeguard your funds using insurance coverage. If necessary, American Express may supplement funds safeguarding by depositing your funds in a separate bank account. More information about the current safeguarding method is available here.
Direct Debit service
To activate the Direct Debit service,please contact our Customer Service Team.
Online statements via My Card Account
To have access to current transactions and monthly statements, you should register your Card in the My Card Account service at www.americanexpress.cz/mycardaccount.
Note: Your monthly statement is available every month (except for periods when no transactions were made).
Please familiarize yourself with My Card Account manual for Cardmembers
Complaints
In case of any complaints and/or claims please contact our Customer Service Team
For more information on the complaints procedure please refer to our guide.
Chip&PIN
The Card is equipped with Chip & PIN technology. The PIN code is generated randomly and sent to the Cardmember in a separate envelope, to the correspondence address of the company or the Cardmember.
The standard time for delivery is 14 business days. If the PIN code is not delivered on time, you should contact our Customer Service Team.
- The PIN code is needed to make in-store and online card payments. You should also use it to authorize cash withdrawals (provided that cash withdrawal services – so-called Express Cash – has been activated upon consent of the company)
- You may change or unlock the PIN code in the Czech Republic at any ATM of the Euronet network.
Contactless
Enables fast payments for low-value transactions.
Authentication with American Express
To keep you even more secure, we have introduced additional layers of security.
When you shop online and when you access your statement online you may need to verify yourself more often.
You’ll see more of SafeKey®
SafeKey will appear more often during the checkout. SafeKey helps to protect against fraud while shopping online by confirming it is really you making the purchase
Express List keeps your online checkout safe and simple
It is a personalised list of websites you have shopped at online. You can add websites onto your Express List, so next time you shop at those websites, you will not have to verify yourself unless we need to check it is you.
Terms and Conditions
If you need the previous Cardmember terms and conditions, please contact our Customer Service Team.
Important: You may withdraw from the ‘Corporate Cardmember Framework Agreement’ within 14 days of its conclusion. To do so, please send a written statement of withdrawal from the Agreement, specifying your full name, address and Card account number.
Interchange Fee Regulation
Application Forms
This is application form for a corporate card with Combined Liability for charges. Should you wish to apply for a corporate card with Full Corporate Liability, please contact us.
AMERICAN EXPRESS
Copyright © 2021 American Express Company