Accessible Customer Care
At Amex Canada we are committed to providing our customers with products and services that meet their diverse needs.
Amex Canada is committed to providing excellent service to all customers, working to meet the needs of people with disabilities in a timely manner, by preventing and removing barriers to accessibility. We strive to ensure that all customers can access our products and services in the same or similar manner and in a way that respects the dignity and independence of persons with disabilities.
See below for contact information on some of our available services:
- For general information
- Canada: 1-800-869-3016 (toll-free) US: 1-800-528-4800 (toll free)
- Canada: 1-866-549-6426 (TTY/TDD)
- Live Chat: you need to login into your account
- Desktop: 9:00 AM – 5 PM ET/ 7 days a week
- Mobile App: 8:00 AM – Midnight ET/ 7 days a week
- For contact information about a specific product, please click here
- To order print materials in Accessible Formats, please call 1-800-869-3016 (toll-free) or email to amexaccessibility@aexp.com
- For Braille Statement Information, please call 1-800-869-3016 (toll-free) or email to amexaccessibility@aexp.com
- To provide feedback for Accessibility please click here
- We will communicate with customers with disabilities in ways that consider their disability.
- We will train staff to communicate with customers in clear language. We will strive to be thoughtful and treat each customer as an individual with dignity and respect.
- Amex Canada will give notice of temporary disruptions to services or facilities used by persons with disabilities, including the reason(s) for the disruption and expected duration.
- When temporary service disruptions are planned, advance notice will be provided.
- We are committed to servicing people with disabilities who use assistive devices to obtain, use or benefit from our products and services.
- We will train our staff to be familiar with assistive devices that customers may use, including audio players, hearing aids, voice amplifiers and writing aids.
- Service animals shall be permitted entry to all Amex Canada facilities that are open to the public, unless otherwise excluded by law.
- A support person shall be permitted to accompany a person with a disability to all Amex Canada facilities that are open to the public.
- Amex Canada is committed to providing fully accessible telephone service to customers.
- We will communicate with customers by Bell Relay TTY or in writing (by email or regular mail) if telephone communication is not suitable for their communication needs.
- Amex Canada is committed to working towards a website that can be fully accessible to customers with disabilities. Amex guidelines are based on the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines.
- Amex Canada is always working to improve customer service. If you want to share your thoughts about accessibility, click here to share your comments.
Accessible Canada Act Accessibility Plan & Progress Reports
Accessibility for Ontarians with Disabilities
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