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Get in Touch with City Bank
If you are a Cardmember with a City Bank American Express Green Blue Credit Card, a City Bank American Express Gold Credit Card, a City Bank American Express Platinum Credit Card or an City Bank American Express Corporate Card the following customer service number is available to you 24 hours a day, 7 days a week. You can also visit our six dedicated American Express Service Centers during working hours.
City Bank American Express Service Centers: Visit our City Bank American Express Service Center for any card related enquiries:
Gulshan: United House (Ground Floor), 10 Gulshan Avenue, Gulshan - 1, Dhaka 1212
Dhanmondi: House: 5 Novera Square (1st Floor), Road: 2, Area: Dhanmondi R/A, PO: Dhanmondi, PS: Dhanmondi, Dist: Dhaka - 1205. (Inside New Market Branch)
Uttara: Tropical Rafa Tower, House- 2, Road 012, Sector - 6, 1st Floor, Uttara, Dhaka 1230
Jamuna Future Park: Shop 5-7, Level 1, Block D, Jamuna Future Park, Pragati Sarani, Dhaka - 1229 (Inside Jamuna Future Park Branch)
Motijheel: 9th Floor, Al-Amin Center, 25/A Dilkusha C/A, Dhaka - 1000
Banani: House: 28 (2nd Floor), Road: 11, Block: F, Area: Banani, P.O: Banani, P.S: Gulshan, Dist: Dhaka - 1213
For Local call: +16234
(if you wish to call at our Call Center for any query from any part of Bangladesh)
For Overseas call only: +880 2 8331040
(if you wish to call at our Call Center from abroad for any emergency)
Please log on to https://positivepay.thecitybank.com/cards/ for any query from any part of the world.
If you would like to accept City Bank American Express Cards or if you want to find out about the many benefits of accepting our Cards please visit the Merchants page on this website or contact our Merchant Services at
For Local call: 16234 (if you wish to call at our Call Center for any query from any part of Bangladesh)
For Overseas call only: +880 2 8331040 (if you wish to call at our Call Center from abroad for any emergency)
Please log on to https://positivepay.thecitybank.com/cards/ for any query from any part of the world.
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Warmly welcomed at thousands of places across the country, globe, and the web.
