Accept City Bank American Express Credit Cards as a Merchant
Accepting American Express at your business gives you access to:
Support for your Business
We'll help you attract our high spending Card Members and turn them into loyal customers.
Corporate Card Members
Your business could be attracting our high spending Card Members.
Grow Your Business
With instant access to over 100 million Card Members around the world, including Corporate Card Members.
Personal Cards
Imagine the high income Card Members your business will be attracting.
Experience the Powerful Backing of American Express
When American Express Card Members walk through your door, you'll find yourself welcoming customers with high spending power. Join our merchant network today and discover the business benefits of accepting American Express Cards, giving you even more opportunities to grow your business.
Higher Spending Power
When you welcome American Express Cards, it is an investment in attracting customers with greater spending power. Globally, the average American Express Card Member spends up to 4 to 5 times more than other Card Members from competitive networks.* By accepting our cards, you are also practically opening your business to some of the highest spenders and earners, including Corporate Card Members who are often mandated to use their Card for work related expenses.
Grow your business globally
Opening a merchant account with American Express gives you instant access to 117,8 million Cardmembers around the world, including Corporate Card Members. By aligning your business with a global trusted brand, you give your customers the confidence to spend more with you.
Greater Loyalty
In an age when people change credit cards as readily as mobile devices, you may be interested to learn that American Express Card Members globally are extraordinarily loyal to their Cards. This is beneficial to you, because it means they’re more likely to bring their extra spending power to your business. Plus, accepting American Express Cards allow you access to our most loyal Card Members enrolled on to our Membership Rewards® program which promotes spend centric loyalty at our merchant partners.
Did you know there are no setup fees for your business to accept American Express Cards?
- No annual fees
- No monthly fees
- Our merchant service commission is only charged per Amex transaction
Become a POS or E-Commerce Merchant
It's quick and easy to apply to accept the American Express® Card.
Call the American Express Merchant Helpdesk 16234, the call center agent will log the call and address your request to the concern team. You can expect a call from a relationship manager within three working days
The relationship manager will make contact with you along with a merchant application form. You will be advised of the supporting documents as per your business types that need to be provided.
Processing & Submitting Transactions (for POS merchant)
Look out for the following while processing and submitting transactions
- Check the Card for anything unusual
- Make sure the Card is not visibly altered or mutilated
- Make sure the Card's expiry date is valid
- Swipe/Insert/Tap the Card as per your terminal type
- Contact City Bank Merchant Services/Relationship Manager if faced any problem
- Obtain a valid approval code
- Ensure all American Express transactions are accompanied with an approval code generated from your POS terminal
- Have the Cardmember name matched with the receipt
- Make sure the name on the Card is the same as the one on the transaction slip
- Return the Card and a copy of the transaction receipt to Cardmember.
If your POS terminal is having difficulty accepting American Express transactions contact our Merchant Services at 16234 or +8802-9860210-212 also contact your relationship manager.
You can also email us: acquiring@thecitybank.com
Everything you need to know about conducting business as an American Express merchant - from accepting American Express Cards, to processing and submitting transactions, to managing disputes. Get best practices and helpful tips, tools and insights designed to help you run your business.
Prevent Fraud
Fraud is the unauthorized use of an American Express Card or Card number, in an establishment such as yours. Find out how you can prevent fraud at your establishment.
E-Advice
Get e-Advice, save the trees and make a difference.
To receive your daily merchant credit advice via email please contact your American Express Merchant relationship manager or Helpdesk
Call: 16234 or +8802-9860210-212
Email: acquiring@thecitybank.com
In Bangladesh, City Bank is the EXCLUSIVE issuer and acquirer of AMERICAN EXPRESS® credit cards.
You can attract more customers to your establishment and increase sales with our point of purchase materials:
- Bill Folders
- Cards Welcome Decals
- Open & Closed Signs
- Push & Pull Signs
- Other promotional materials
For more information, please contact our Merchant Services at 16234 or +8802-9860210-212 or contact your relationship manager. You can also email us: acquiring@thecitybank.com
What is it?
Safekey is a 3D-Secure authentication tool to detect and reduce online fraud by adding an extra layer of security when shopping online. The Bangladeshi Cardmember database will be pre-enrolled onto the Safekey system, to ensure little to no inconveniences for the customer. With the enablement of Safekey, transaction volumes might increase due to the local and international acceptance and the E-Commerce value proposition will be enhanced due to the improved security on transactions.
Benefits
- Increase profitability. Customers will feel more secure about online purchases, and thus spend more.
- Optimize operational efficiency by reducing fraud costs. The Fraud Liability Shift (FLS) Policy ensures that the Merchant will not be responsible for any losses by the customer.
- Implement with ease. The merchant will have minimal disruptions within their infrastructure.
How it works
- Card Member adds items to the merchant’s shopping cart and proceeds to checkout.
- The Card Member enters their credit card details and clicks to pay.
- In some instances, the Card Member might be asked to enter a one-time pin for authentication.
- If successful, the Card Member will know their pin has been authenticated and their payments has been approved.
For more information, please contact our Merchant Services at 16234 or +8802-9860210-212 or contact your relationship manager. You can also email us: acquiring@thecitybank.com
