American Express Travel Help Centre

How can we help?

Get in-the-know before you go. The Travel Help Centre has resources and information to help you plan a trip, learn about your travel benefits, manage an existing booking, and more. 

Popular Topics

Get up-to-date info on trending travel topics.

 

If your American Express® Card offers an annual Travel Credit, you can put it towards eligible flights, pre-paid hotels or car rentals when booking through Amex Travel Online. T&Cs apply.

 

Eligible Card Members can use Membership Rewards® points toward all or part of your qualified booking.

 

Log in to view upcoming itineraries booked through American Express Travel Online.

 

If your American Express® Card
offers an annual Qantas Travel Credit, you can use this credit to put towards any domestic or international Qantas flight (i.e. a QF flight number on your ticket) when booking through Amex Travel Online. T&Cs apply.

 

Travel with confidence knowing the world-class service of American Express is just a phone call away.

 

Visit the COVID-19 Hub to stay up to date on travel advisories, international entry requirements, airline and hotel cancellation policies, and the most recent expert advice.

Chat With Us

You have the opportunity to connect with a member of our online travel support team via our 'Live Chat' function, when an agent is available. 

Click to Chat is serviced:Monday - Sunday from 07:00 - 19:00 AEST. 
Please log in using your User ID and password.

 

Frequently Asked Questions

Discover answers to the most frequently asked travel related questions - from managing your booking to card member benefits.

 

 

 

Trending Articles

 

View your itinerary, cancel a booking, or manage a trip yourself by logging in to
Manage My Bookings”.

 

 

Learn how to use Membership Rewards® points to pay for all or part of your booking.

 

 

Eligible Platinum Card Members receive a Travel Credit to spend on domestic or international travel each year when you book eligible flights, hotels or car hire through American Express Travel Online.