It's all yours. Embrace it
Your Velocity Escape Plus Card isn't just a way to pay,
it's a way to live. From expanding your travel
horizon to enjoying once-in-a lifetime rewards,
explore the benefits of your Card here.
Save the benefit to your Card and spend $50 or more, on eligible flights with Virgin Australia, to receive a $50 statement credit1, once per redemption period. Benefit ends 31 December 2026. Exclusions apply.
When you travel, don’t let an accident trip you up. When you book and pay for your return trip with your American Express Velocity Escape Plus Card, you’ll get domestic and overseas Travel Insurance2.
Your complimentary Travel Insurance includes:
- Medical Emergency Expenses Cover
- Trip Cancellation and Amendment Cover
- Personal Baggage, Valuables, Money And Travel Documents Cover
- Personal Liability
Terms, conditions and exclusions apply (such as maximum age limits, pre-existing medical conditions, and cover limits). Please refer to the ‘Schedule of Benefits’ section of the Insurance Terms and Conditions for full details.
When you’re far from home, you want help to be close by. That’s why, as soon as the unexpected happens, you can reach us by calling the number on the back of your Card 24/7 and we will ensure you get assistance from someone who speaks your language.
With Velocity, the frequent flyer program of Virgin Australia, you can earn and redeem your Velocity Points3 to travel to destinations around Australia. And when the time is right, you’ll be able to travel to your favourite locations overseas with Virgin Australia and Velocity’s international airline partners. For more information visit: http://www.virginaustralia.com/velocity
Wherever you are in the world, and whatever you need, help is just a call away. Our Customer Service Centre is on hand 24/7 – simply call the number on the back of your Card.
Global Card Support
1. $50 Virgin Australia Statement Credit
Limited to one $50 credit per redemption period. The redemption periods are :
- 30 October 2024 - 31 December 2024;
- 1 January 2025 - 31 December 2025; and
- 1 January 2026 - 31 December 2026.
Each redemption period resets on 1 January until the offer end date of 31 December 2026. You cannot carry any unused offer value from one redemption period into the next.
Save this Benefit First: You must first save the Benefit to your American Express Velocity Escape Plus Card via Amex Offers by simply logging into your Online Account or the Amex App, before making your payment to qualify for the benefit. Card Members will automatically be enrolled for the subsequent redemption periods from their enrolment date. The final date to enrol and spend is 31 December 2026. Only payments made after enrolment are eligible for the benefit. You should ensure that your American Express® Velocity Escape Plus Card is set as your default payment method with Virgin Australia to avoid missing the benefit. If you use another card to make a payment at any time, you will not be eligible for the benefit on that card.
Primary Card Member Only: The Benefit is only available to Primary American Express Velocity Escape Plus Card Members using their American Express Velocity Escape Plus Card. Transactions made with an Additional Card are not eligible for this Benefit.
Eligible Transactions: The benefit only applies to payments made online at www.virginaustralia.com or in-person at the self-serve Kiosk or Guest Relations desk at the airport. Benefit valid for flight tickets, seats, bags and upgrades. Only valid for payments made in Australian Dollars at the Australian website and Australian airport locations. Your Card must be charged prior to the end of each redemption period to be eligible for the credit in the redemption period.
Excluded Transactions: The benefit excludes any additional purchases or charges, such as payments made for any in-flight purchases. Flights operated by codeshare partners are not eligible for the offer.
Direct Payments Only: If you pay using third party payment providers, such as travel agents, ticket offices, Buy Now Pay Later providers, or payment processors, you will not be eligible for the benefit.
Award of Credits: Credit(s) should appear on your billing statement within 30 days from the date of payment but may take longer. Credit(s) are not redeemable for cash or any other payment form.
Your use of Virgin Australia: Your purchase of goods and/or services from Virgin Australia is governed by their respective terms and conditions (including privacy policies). American Express is not responsible in any way for the goods and/or services of the participating brands. Inquiries or complaints related to the participating brands' goods and/or services should be directed to their customer service. Flights with Virgin Australia are subject to the Virgin Australia Conditions of Carriage and the Virgin Australia fare rules.
Our General Offer Terms: Our General Offer Terms also apply to the benefit and contain important additional terms.
2. Velocity Escape Plus Card Insurance
The insurance on American Express Cards is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits). You must use your American Express Velocity Escape Plus Credit Card to pay for your trip in order to be covered under the travel insurance and for eligible items for those items to be covered under the retail insurance benefits. It is important you read the American Express Velocity Escape Plus Credit Card Insurance Terms and Conditions and consider whether the insurance is right for you. We do not provide advice about the insurance or whether it is appropriate for your objectives, financial situation or needs. This insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy of insurance held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313). Access to this insurance is provided solely by reason of the statutory operation of section 48 of the Insurance Contracts Act 1984 (Cth). Card Members are not a party to the group policy, do not have an agreement with Chubb and cannot vary or cancel the cover. American Express is not the insurer, does not guarantee or hold the rights under the group policy on trust for Card Members and does not act on behalf of Chubb or as its agent. American Express is not an Authorised Representative (under the Corporations Act 2001 (Cth)) of Chubb
3. Velocity membership and Points earn and redemption are subject to the Velocity Membership and American Express Velocity Cards Points Terms and Conditions.
Your everyday expenses can be more rewarding than you think. Every time you spend on your Card, you’re maximising your Velocity Points earning potential. By spending on your American Express Velocity Escape Plus Card you earn1:
- 1.75 Velocity Points per $1 spent on eligible Virgin Australia purchases
- 1 Velocity Point on everyday purchases except spend at government bodies in Australia where you'll get 0.5 Velocity Points per $1 spent
After a total of 12,000 Velocity Points are earned on your Velocity Escape Plus Card Account in a calendar year, your everyday purchases earn rate will change from 1 to 0.75 Velocity Points per $1 spent.
Earn Points to your heart’s content, with no cap to the number of Velocity Points you can earn as long as your Account is current and in good standing. With that kind of Points earning potential, it makes sense to use your American Express Velocity Escape Plus Card every time you spend.
Share the benefits of your American Express Velocity Escape Plus Card with your loved ones with additional Cards2 and the points they earn when they use their Card will be credited to your Account. You can add up to 4 additional Cards for no extra fee.
Did you know you can be rewarded for referring a friend to American Express? T&Cs apply.
Additional Cards
Add up to 4 Additional Cards to your Account for no extra fee and share your Card benefits with those closest to you. Plus, you can earn points for every dollar spent on Additional Cards. T/Cs apply.
Refer your friend
Did you know you can be rewarded for referring a friend to American Express? Earn Velocity Points for each successful referral. T&Cs apply.
Use your Card at more places
1. Velocity Points. As long as your Velocity Escape Plus Account remains current and in good standing and you must be a member of the Velocity Frequent Flyer program to earn and redeem Velocity Points. Velocity Points are earned in accordance with the American Express Velocity Cards Points Terms and Conditions available at americanexpress.com.au/VelocityPointsTerms, and are subject to the Terms and Conditions of the Velocity Frequent Flyer program available at experience.velocityfrequentflyer.com/member-support/terms-conditions. Exclusions apply. Eligible purchases do not include Card fees and charges, for example annual fees, interest, late payment fees, cash advances, balance transfers, fees for traveller’s cheques and foreign currency conversion. These do not earn Velocity Points. For the full list of exclusions, please refer to the American Express Velocity Cards Points Terms and Conditions. Certain transactions will earn 0.5 points per dollar with Merchants classified as; government, including the Australian Taxation Office, the Australian Postal Corporation (Australia Post), federal/state and local government bodies. Industry specific earn rate may apply when you use a payment account, payment aggregator, services of a third party or online retailers that sell goods for another merchant. For example, a payment made to Local Government bodies processed through payment aggregator may earn rates at the government earn rate. Velocity Points earned on Virgin Australia spend are only valid for purchases made in Australia. After a total of 12,000 Velocity Points is earned on your Velocity Escape Plus Card Account in a calendar year, your everyday purchases earn rate will change from 1 to 0.75 Velocity Points per $1 spent. Velocity Points earned on eligible Virgin Australia purchases made in Australia and the 0.5 Points per dollar on government spend, remain unchanged. The Points threshold is based on eligible Velocity Points earned during a calendar year and will be reset on 1 January each year. Velocity Points earned by all Card Members on a Card Account contribute to the 12,000 Points threshold each calendar year. Bonus points earned from Acquisition bonus offers and marketing campaigns are excluded from the threshold.
2. Additional Cards. Additional Card Members must be 16 years of age or over. Additional Card Members were previously referred to as “Supplementary Card Members”. The Primary Card Member will be liable to pay for all transactions made by Additional Card Members. The Primary Card Member cannot add an Additional Card under their own name or email address and cannot add an Additional card under the name or email address of a previously approved Additional Card application on the Account.
Whether it's shopping, dining, travel or entertainment there's an Amex Offer with your name on it. From credits on your Account to bonus points, our eligible Card Members are offered opportunities to be rewarded in many ways, just by using their Card.
To view Amex Offers, simply log in to your Online Account or the American Express Mobile App*.
*To use the App, you must be registered for online Services. App Store is a service mark of Apple Inc. Android and Google Pay are trademarks of Google Inc.
Enjoy unforgettable experiences with American Express Experiences and use your Card to access pre-sale tickets for world famous artists like Coldplay and Fleetwood Mac. You’ll also be able to secure some of the best seats in the house with our reserved seating offers.
Create even more special memories with our money can’t buy offers. Our Card Members have visited Iceland to snorkel amid the continents, Atlanta to go on set and watch the filming of Allegiant, and even LA to meet Rod Stewart backstage, so keep an eye out for offers like these.
Relax before your next show at our lounges at Qudos Bank Arena Sydney, Aware State Theatre Sydney or the Brisbane Entertainment Centre. Enjoy a drink or a quick bite to eat, on us, and arrive at your event feeling relaxed.
To enter, simply show your American Express Card at the lounge door – just don’t take too long to get there, the lounges can fill up fast.
American Express delicious. Month Out
Shining a spotlight on the amazing restaurants, bars, pubs and cafes that we have in this country and the people that power them, American Express delicious. Month Out is a month of mouthwatering festivities spanning across Sydney, Melbourne and Brisbane. Featuring special dining offers, unforgettable events and virtual experiences – all in support of reinvigorating the hospitality industry.
Vivid Sydney
Staged over 23-nights, Vivid Sydney’s world-renowned winter festival is a celebration of creativity, innovation and technology with light artists, music makers and brilliant thinkers transforming Sydney’s CBD into a playground of the unexpected. Whether you love seeing the lights on foot or over a glass of champagne from the comfort of the American Express Lounge, Card Members have much to look forward to with exciting benefits throughout the festival.
Vogue American Express Fashion’s Night Out
A celebration of shopping, fashion and beauty, Vogue American Express Fashion’s Night Out is Australia's premier fashion event showcasing the latest collections from leading designers. The festival features exclusive Card Members offers at top fashion retailers, incredible runway experiences and virtual events.
Support your favourite local businesses through our Shop Small movement and receive special offers to help make your local community even stronger.
Shop Small
American Express Experiences®
Receive Offers
Enjoy easy access to offers, view transactions, keep track of your points, pay your Account and get account notifications with the American Express Mobile App1. Download it to your mobile and start making the most of your Membership, every day.
Make your payments even speedier with access to Apple Pay, Samsung Pay and Google Pay2 available to eligible Card Members. It’s a safe and secure way to make payments while you’re on the go.
Simply load your Card details to your mobile wallet and use it to pay. You’ll continue to earn all the same rewards and benefits of your American Express Membership.
Relax knowing that with our Fraud Protection Guarantee, if your card is stolen, you won’t pay for unauthorised spending on your Account no matter what Card you have. From crediting your Account, to organising an immediate replacement Card3 – whatever the problem, our dedicated American Express Security Centre Team is there to help.
Card Purchase Cover
When you make a purchase on your American Express Velocity Escape Plus Card, you can be reimbursed for up to 90 days from the date of purchase if the eligible item is stolen or accidentally damaged4.
Card Refund Cover
Card Refund Cover can help if you’re having trouble getting a refund for an eligible item purchased within 90 days on your eligible American Express Velocity Escape Plus Card4.
Exclusions, limits and excess apply. Please refer to the Insurance Terms and Conditions of your American Express Velocity Escape Plus Card to view the full details of your retail coverage.
We’ve made it as simple as possible for our Card Members to make an insurance claim if something goes wrong. As a Card Member, you can make an eligible insurance claim through our Chubb Claim Centre for American Express Card Members3.
Put your mind at ease with an added layer of security that protects you from fraud when making online purchases. When you buy online from a participating Safekey merchant we’ll SMS or email you a one-time code to ensure your Card is not being compromised. This security benefit costs nothing and registration is automatic.
If your Card is lost or stolen, you can order a replacement to wherever you are in the world, 24/7.
If you’re at home
You can order a replacement Card quickly and easily online. It will then be sent to the address that we have on file.
Follow this step-by-step process to apply for a Card replacement online.
1. Login to your account and click on ’Account Management’
2. Select the Card you would like to replace and the reason you’d like to replace it
3. Complete the Card Membership verification
4. Review your Online Card Replacement request and click to submit
To complete another Online Card Replacement request, simply tap ‘Back to Account Management’ and select ‘Order a replacement Card’ in the text box below the status.
Note: For your security, the same Card cannot be replaced again for 30 days.
If you’re away
Whether you’re interstate or international, you can order a replacement Card by calling our Customer Service Centre. They’ll be able to send your Card to any address in the world.
In Australia: 1300 882 538
Overseas: +61 2 9271 8669
You can still make transactions using your mobile wallet to continue getting the most of your membership benefits. If you haven’t loaded your Card to your mobile wallet yet, please click here.
Mobile App
Mobile Payments
Update your details
1. To use the App, you must be registered for Online Services. App Store is a service mark of Apple Inc.
2. Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay and Touch ID are trademarks of Apple Inc.
Samsung, Samsung Pay, Galaxy S (and other device names) and Samsung Knox are trademarks or registered trademarks of Samsung Electronics Co., Ltd.
Google Pay, and the Google Logo are trademarks of Google LLC.
3. Provided that you do not contribute to or unreasonably delay reporting any misuse of your Account and you have complied with your Card Conditions, you will not be held liable for any unauthorised charges.
4. Velocity Escape Plus Card Insurance
The insurance on American Express Cards is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits). You must use your American Express Velocity Escape Plus Credit Card to pay for your trip in order to be covered under the travel insurance and for eligible items for those items to be covered under the retail insurance benefits. It is important you read the American Express Velocity Escape Plus Credit Card Insurance Terms and Conditions and consider whether the insurance is right for you. We do not provide advice about the insurance or whether it is appropriate for your objectives, financial situation or needs. This insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy of insurance held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313). Access to this insurance is provided solely by reason of the statutory operation of section 48 of the Insurance Contracts Act 1984 (Cth). Card Members are not a party to the group policy, do not have an agreement with Chubb and cannot vary or cancel the cover. American Express is not the insurer, does not guarantee or hold the rights under the group policy on trust for Card Members and does not act on behalf of Chubb or as its agent. American Express is not an Authorised Representative (under the Corporations Act 2001 (Cth)) of Chubb
Pay off your balance in monthly instalments
Plan It™ Instalments offers you a flexible way to pay off your Credit Card balance in equal monthly instalments, with 0% p.a. interest and a fixed monthly fee*. It’s already on your Card, so you can keep buying wherever you normally shop and pay later in instalments.
- You can create an Instalment Plan as long as your account is in good standing. We may limit the amount that can be transferred to an Instalment Plan.
- Each Instalment Plan will begin from the date it is successfully created, as communicated to you in your Online Account.
- Payment of your first Monthly Instalment will be due in your next payment cycle.
- You will be charged a Monthly Plan Fee for each Instalment Plan created.
- This fee will be charged each month your Instalment Plan is active and will be notified to you before you create the Instalment Plan.
- View the full Plan It™ Instalment Terms and Conditions here.
Get the most out of your Card
Whether you’re just getting started, looking to pay a bill, or travelling overseas, here’s everything you need to know about managing your Card.
Not a Velocity Escape Plus Card Member? Apply now.