It's all yours. Embrace it.
The American Express Elevate Premium Credit Card isn't just a way to pay, it's a way to live. From expanding your travel horizon to enjoying once-in-a lifetime rewards, explore the benefits of your Card here.
When you travel, don’t let an accident trip you up. When you book and pay for your travel with your American Express Card, you’ll have access to domestic and overseas Travel Insurance1 – covering from lost baggage to emergency medical expenses. And if you’re travelling with your spouse or children that are 25 years of age or younger, they’ll be covered too. All subject to terms, conditions and exclusions .
What else is covered?
Your complimentary Travel Insurance gives you:
- Medical Emergency Expenses Cover – which provides up to $2,500,000 towards medical treatment (excludes cover for Pre-Existing Medical Conditions.)
- Trip Cancellation and Amendment Cover – which provides up to $30,000 in the event your travel is cancelled due to a specified event, which includes being unable to travel due to death or illness of a travel companion, or where DFAT has issued a warning advising against all travel. Excludes claims arising from circumstances known to you prior to booking the trip, and claims arising from Pre-Existing Medical Conditions.
- Personal Baggage, Valuables, Money And Documents Cover – which provides up to $10,000 to cover loss or damage to baggage, money or documents. Items left unattended in a public place are excluded, and loss of theft must be reported to the police or tour operator with 48 hours. Sub-Limits apply, such as $1,000 for any single item and $500 for money and documents.
- Personal Liability Cover – which provides up to $2,000,000 for your liability for injury to any person or damage to property.
- Travel Inconvenience Cover – which provides up to $500 if your flight departure is delayed for four hours or more.
Sub-limits apply. Please refer to the ‘Schedule of Benefits’ section of the Insurance Terms and Conditions for full details.
An excess of $250 applies to all claims.
For full details of the insurance cover, including terms, conditions and exclusions, please refer to the American Express Elevate Premium Credit Card Insurance Terms and Condition here.
Claim with a call, 24/7
When you’re far from home, you want help to be close by. That’s why, as soon as the unexpected happens, you can reach us by calling 1300 882 538 or +612 9271 8298, 24/7 and we will ensure you get assistance from someone who speaks your language. Make sure you contact us first or your claim may be affected. If you’ve called us and would like to proceed with submitting your claim, visit the Chubb Claims Centre for American Express Card Members.
Your American Express Elevate Premium Credit Card gives you two complimentary single entry passes to The Centurion® Lounge located at Sydney International Airport (T1) and Melbourne International Airport (T2), each calendar year (1 January to 31 December). Slip away from the crowds, sample an array of complimentary food and beverages, and access high speed Wi-Fi before you take off. All you need to do is show your physical eligible American Express Card at the front desk2.
You'll continue to earn Velocity Points3 at the same rate you do now, and points will be credited directly into your Velocity Frequent Flyer account each month. You can then redeem your Velocity Points for flights, upgrades, car hire, hotel stays, product and gift vouchers at velocityfrequentlyer.com.
Wherever you are in the world, and whatever you need, help is just a call away. Our Customer Service Centre is on hand 24/7 – simply call the number on the back of your Card.
American Express Travel
Global Card Support
1. The insurance on American Express Cards is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits). You must use your American Express Elevate Premium Credit Card to pay for your trip in order to be covered under the travel insurance and pay for eligible items for those items to be covered under the retail insurance benefits. It is important you read the American Express Elevate Premium Credit Card Insurance Terms and Conditions and consider whether the insurance is right for you. We do not provide advice about the insurance or whether it is appropriate for your objectives, financial situation or needs. This insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy of insurance held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313). Access to this insurance is provided solely by reason of the statutory operation of section 48 of the Insurance Contracts Act 1984 (Cth). Card Members are not a party to the group policy, do not have an agreement with Chubb and cannot vary or cancel the cover. American Express is not the insurer, does not guarantee or hold the rights under the group policy on trust for Card Members and does not act on behalf of Chubb or as its agent. American Express is not an Authorised Representative (under the Corporations Act 2001 (Cth)) of Chubb.
2. Entry into The Centurion® Lounge/s in Australia is governed by the full Terms and Conditions available here. All entrants must adhere to the General Conditions of Entry. American Express Elevate Premium Credit Card Members are entitled to a total of two (2) entries into The Centurion® Lounge/s in Australia per calendar year (1 January to 31 December) for their Account. Complimentary access is available for the Card Member’s children aged 17 years and younger. Card Members wishing to bring additional guests may be subject to a charge that is to be processed on the Card Member’s American Express Card.
3. Membership and points are subject to the Velocity Frequent Flyer program terms and conditions available here. Velocity Points are earned in accordance with and subject to the American Express Elevate Credit Cards Points Terms and Conditions. Eligible purchases do not include annual Card fees, cash advances, interest, balance transfers, fees and charges for travellers cheques and foreign currencies. For the full list of exclusions, please refer to the American Express Elevate Credit Cards Points Terms and Conditions. You will earn 0.5 points per dollar spent with Merchants classified as 'government', including the Australian Taxation Office, the Australian Postal Corporation (Australia Post), Federal/State and Local Government bodies, including where you use a payment account, payment aggregator, services of a third party or online retailers that sell goods for another merchant.
Your everyday expenses can be more rewarding than you think. Every time you spend on your Card, you’re maximising your Velocity Points earning potential. By spending on your American Express Elevate Premium Credit Card you earn1:
- 2 Velocity Points per $1 spent on eligible purchases in foreign currency
- 1.25 Velocity Points per $1 spent on eligible purchases in Australia
- 0.5 Velocity Points per $1 spent at government bodies in Australia, including Australia Post and the Australian Taxation Office
Earn points to your heart’s content, with no cap to the number of Velocity Points you can earn as long as your Account is current and in good standing. With that kind of points earning potential, it makes sense to use your American Express Elevate Premium Credit Card every time you spend.
Tips: Don’t forget to update your direct debits and frequent billers with your American Express Elevate Premium Credit Card, and make sure you load your Card details into your favourite apps and shopping sites to maximise your points.
Welcome to the loyalty program of Virgin Australia – Velocity Frequent Flyer. You can earn Velocity Points on your Card spend1, any Velocity Points earnt will be automatically transferred to your Velocity Account. You can redeem your points for domestic and international flights to over 500 destinations – all through Virgin’s global network of airline partners. And, once you’re there, redeem your points for accommodation, car hire, gift cards and more
Share the benefits of your American Express Elevate Premium Credit Card with your loved ones with additional Cards2 and the points they earn when they use their Card will be credited to your Account. You can add up to 4 additional Cards for no extra fee.
Additional Cards
Velocity Frequent Flyer
Use your Card at more places
1. Membership and points are subject to the Velocity Frequent Flyer program terms and conditions available here. Velocity Points are earned in accordance with and subject to the American Express Elevate Credit Cards Points Terms and Conditions. Eligible purchases do not include annual Card fees, cash advances, interest, balance transfers, fees and charges for travellers cheques and foreign currencies. For the full list of exclusions, please refer to the American Express Elevate Credit Cards Points Terms and Conditions. You will earn 0.5 points per dollar spent with Merchants classified as 'government', including the Australian Taxation Office, the Australian Postal Corporation (Australia Post), Federal/State and Local Government bodies, including where you use a payment account, payment aggregator, services of a third party or online retailers that sell goods for another merchant.
2. Additional Cards. Additional Card Members must be 16 years of age or over. Additional Card Members were previously referred to as “Supplementary Card Members”. The Primary Card Member will be liable to pay for all transactions made by Additional Card Members. The Primary Card Member cannot add an Additional Card under their own name or email address and cannot add an Additional card under the name or email address of a previously approved Additional Card application on the Account.
Get your trip off to a relaxing start with access to The Centurion® Lounge. Grab a drink and a snack while you check your emails on the complimentary Wi-Fi and enjoy the quiet of the Lounge before your flight. You’ll receive two complimentary Airport Lounge visits each year at either Sydney or Melbourne International Airports – simply show your physical American Express Card at the front desk for access2.
Whether it's shopping, dining, travel or entertainment there's an Amex Offer with your name on it. From credits on your Account to bonus points, our eligible Card Members are offered opportunities to be rewarded in many ways, just by using their Card.
To view Amex Offers, simply log in to your Online Account or the American Express Mobile App*.
*To use the App, you must be registered for online Services. App Store is a service mark of Apple Inc. Android and Google Pay are trademarks of Google Inc.
Dive into experiences you’ll never forget. From pre-sale tickets and lounge access at the most sought-after shows, to exclusive benefits at exhibitions and movies, you can spend your nights out in style.
Relax before your next show at our lounges at Qudos Bank Arena Sydney, Aware State Theatre Sydney or the Brisbane Entertainment Centre. Enjoy a drink or a quick bite to eat, on us, and arrive at your event feeling relaxed.
To enter, simply show your American Express Card at the lounge door – just don’t take too long to get there, the lounges can fill up fast.
Support your favourite local businesses through our Shop Small movement and receive special offers to help make your local community even stronger.
Shop Small
American Express Experiences®
Receive Offers
1. American Express Elevate Premium Card Members who spend a total of $100 or more at David Jones with their eligible American Express Elevate Premium Card by 31 December 2021 will receive one $100 credit. Limited to one credit per Card Account. Purchases by both the Basic Card Member and Additional Card Members on the eligible Card Account will contribute towards qualifying spend for the credit. Valid instore at David Jones or at David Jones online. Excludes David Jones Food at BP locations. Excludes Miele, The Daily Edited, Nutraceuticals products purchased online, DJ Corporate Services and transactions made through a third party establishment or payment processor. Please allow up to 4 weeks after an eligible purchase is charged to your Card Account for the credit to be posted to your Card Account. Note that American Express may not receive information about your qualifying purchase from David Jones until all items from your qualifying purchase have been shipped. Credit may be reversed if your qualifying purchase is refunded or cancelled. Credit will not be applied to your Card Account if your Card has been suspended or cancelled. If the qualifying purchase is included in an instalment plan balance on your Card Account, the credit may not be applied to that instalment plan balance. Instead, the credit may be applied to your total balance. If you hold multiple American Express Cards linked to the one Membership Rewards Account, the credit will automatically be credited to the Primary Card Account only. Credit is not redeemable for cash or other payment form.
2. Entry into The Centurion® Lounge/s in Australia is governed by the full Terms and Conditions available here. All entrants must adhere to the General Conditions of Entry. American Express Elevate Premium Credit Card Members are entitled to a total of two (2) entries into The Centurion® Lounge/s in Australia per calendar year (1 January to 31 December) for their Account. Complimentary access is available for the Card Member’s children aged 17 years and younger. Card Members wishing to bring additional guests may be subject to a charge that is to be processed on the Card Member’s American Express Card.
Enjoy easy access to offers, view transactions, keep track of your points, pay your Account and get account notifications with the American Express Mobile App1. Download it to your mobile and start making the most of your Membership, every day.
Make your payments even speedier with access to Apple Pay, Samsung Pay and Google Pay2 available to eligible Card Members. It’s a safe and secure way to make payments while you’re on the go.
Simply load your Card details to your mobile wallet and use it to pay. You’ll continue to earn all the same rewards and benefits of your American Express Membership.
Relax knowing that with our Fraud Protection Guarantee, if your card is stolen, you won’t pay for unauthorised spending on your Account no matter what Card you have. From crediting your Account, to organising an immediate replacement Card3 – whatever the problem, our dedicated American Express Security Centre Team is there to help.
Accidently broke Your Smartphone front screen? Here’s a lucky break. We’ll reimburse you for the cost of the front screen repair up to $500 for two events per twelve (12) month period, when You use Your American Express Elevate Premium Credit Card to buy your phone outright or under a monthly contract. A 10% excess applies to the claimed amount and waiting periods may apply.
For full details of the insurance cover, exclusions and limitations, please refer to the American Express Elevate Premium Credit Card Insurance Terms and Conditions here.
Frequently asked questions
Q: How do I make a claim?
A: To make a claim now, visit the Chubb Claim Centre for American Express Card Members.
Q: What is the excess?
A: The excess payable is 10% of the repair amount.
Q: What do I need to do to submit a claim?
A: 1. Have the mobile phone repaired by a repairer of your choice
2. Submit a claim form with the following documents:
a) Receipts of the repair
b) A copy of your American Express Elevate Premium Credit Card statement showing the outright purchase of your mobile phone or payment of your monthly phone bill.
Q: Am I eligible to make a claim?
A: To be eligible, your Smartphone must be paid for outright in a single transaction using your American Express Elevate Premium Credit Card; or your Smartphone must be paid for on a monthly contract using your American Express Elevate Premium Credit Card. Waiting periods may apply. For full eligibility criteria refer to the American Express Elevate Premium Credit Card Insurance Terms and Conditions
Q: How often can I make a claim?
A: Reimbursement is restricted to two (2) eligible claims in a twelve (12) month period.
Forget stressing about hire car insurance. Hire car accidents can be expensive, so we offer Loss Damage Waive Cover for car rental up to $100,0004.
For full details of the insurance cover, exclusions and limitations, please refer to the American Express Elevate Premium Credit Card Insurance Terms and Conditions here.
Had a change of heart about a recent purchase? If you’re refused a refund on an unused item within 90 days, Card Refund Cover will reimburse you for eligible purchases of up to $500 made on your American Express Elevate Premium Credit Card from Australian retailers.
For full details of the insurance cover, exclusions and limitations please refer to the American Express Elevate Premium Credit Card Insurance Terms and Conditions here.
Shop with confidence thanks to American Express 90-day Card Purchase Cover. We'll reimburse you on replacement or repair of damaged or stolen items purchased on your American Express Elevate Premium Credit Card up to $2,500.
A $50 excess applies per person, per claim4
For full details of the insurance cover, exclusions and limitations please refer to the American Express Elevate Premium Credit Card Insurance Terms and Conditions here.
Because warranties tend to run out right when you need them, your Card comes with an extended manufacturer’s warranty of up to 12 months on eligible items, with no excess. With Buyer’s Advantage Cover, you're covered for up to $10,000 per year4.
For full details of the insurance cover, exclusions and limitations please refer to the American Express Elevate Premium Credit Card Insurance Terms and Conditions here.
We’ve made it as simple as possible for our Card Members to make an insurance claim if something goes wrong. As a Card Member, you can make an eligible insurance claim through our Chubb Claim Centre for American Express Card Members4.
Skip the online forms and speed through the checkout process with Amex Express Checkout. Simply use your American Express Account login details, choose your Card and we’ll auto-fill your information and payment details for you – all you need to do is confirm your order and wait for your goodies to arrive.
This service is available to all Card Members with an americanexpress.com.au User ID and Password.
Put your mind at ease with an added layer of security that protects you from fraud when making online purchases. When you buy online from a participating Safekey merchant we’ll SMS or email you a one-time code to ensure your Card is not being compromised. This security benefit costs nothing and registration is automatic.
If your Card is lost or stolen, you can order a replacement to wherever you are in the world, 24/7.
If you’re at home
You can order a replacement Card quickly and easily online. It will then be sent to the address that we have on file.
Follow this step-by-step process to apply for a Card replacement online.
1. Login to your account and click on ’Account Management’
2. Select the Card you would like to replace and the reason you’d like to replace it
3. Complete the Card Membership verification
4. Review your Online Card Replacement request and click to submit
To complete another Online Card Replacement request, simply tap ‘Back to Account Management’ and select ‘Order a replacement Card’ in the text box below the status.
Note: For your security, the same Card cannot be replaced again for 30 days.
If you’re away
Whether you’re interstate or international, you can order a replacement Card by calling our Customer Service Centre. They’ll be able to send your Card to any address in the world.
In Australia: 1300 882 538
Overseas: +61 2 9271 8669
You can still make transactions using your mobile wallet to continue getting the most of your membership benefits. If you haven’t loaded your Card to your mobile wallet yet, please click here.
Mobile App
Mobile Payments
Update your details
1. To use the App, you must be registered for Online Services. App Store is a service mark of Apple Inc.
2. Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay and Touch ID are trademarks of Apple Inc.
Samsung, Samsung Pay, Galaxy S (and other device names) and Samsung Knox are trademarks or registered trademarks of Samsung Electronics Co., Ltd.
Google Pay, and the Google Logo are trademarks of Google LLC.
3. Provided that you do not contribute to or unreasonably delay reporting any misuse of your Account and you have complied with your Card Conditions, you will not be held liable for any unauthorised charges.
4. The insurance on American Express Cards is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits). You must use your American Express Elevate Premium Credit Card to pay for your trip in order to be covered under the travel insurance and pay for eligible items for those items to be covered under the retail insurance benefits. It is important you read the American Express Elevate Premium Credit Card Insurance Terms and Conditions and consider whether the insurance is right for you. We do not provide advice about the insurance or whether it is appropriate for your objectives, financial situation or needs. This insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy of insurance held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313). Access to this insurance is provided solely by reason of the statutory operation of section 48 of the Insurance Contracts Act 1984 (Cth). Card Members are not a party to the group policy, do not have an agreement with Chubb and cannot vary or cancel the cover. American Express is not the insurer, does not guarantee or hold the rights under the group policy on trust for Card Members and does not act on behalf of Chubb or as its agent. American Express is not an Authorised Representative (under the Corporations Act 2001 (Cth)) of Chubb
Pay off your balance in monthly instalments
Plan It™ Instalments offers you a flexible way to pay off your Credit Card balance in equal monthly instalments, with 0% p.a. interest and a fixed monthly fee*. It’s already on your Card, so you can keep buying wherever you normally shop and pay later in instalments.
- You can create an Instalment Plan as long as your account is in good standing. We may limit the amount that can be transferred to an Instalment Plan.
- Each Instalment Plan will begin from the date it is successfully created, as communicated to you in your Online Account.
- Payment of your first Monthly Instalment will be due in your next payment cycle.
- You will be charged a Monthly Plan Fee for each Instalment Plan created.
- This fee will be charged each month your Instalment Plan is active and will be notified to you before you create the Instalment Plan.
- View the full Plan It™ Instalment Terms and Conditions here.
Get the most out of your Card
Whether you’re just getting started, looking to pay a bill, or travelling overseas, here’s everything you need to know about managing your Card.