Credit Card Conditions, Card Member Privacy Statement, Information Statement, Credit Guide and Financial Services Guide

• Terms and Conditions effective until 31 October 2023 (inclusive)
• Terms and Conditions effective from 1 November 2023 (inclusive)

Key Information

Summary Only:
The information below is a summary of the key changes only. The Card Member Agreement wording and layout has also been updated for clarity, including grammatical changes to key terms, amendments to sentence structure etc. To view both the existing and new Credit Card Conditions, Card Member Privacy Statement, Information Statement, Credit Guide and Financial Services Guide, please use the hyperlinks above.

Section 3 – Interest – How we calculate interest on your Account:

• Added “in accordance with the section titled 'Making changes to this Agreement'.” per following paragraph -
  When interest is payable on Charges, we will charge it at the annual percentage rates set out in your Financial Table or as later notified to you in accordance with the section titled 'Making changes to this Agreement'.

Section 4 – Payments - You must pay at least the minimum payment by the due date:

• Clarified your minimum payment will include Over Limit Amount per following paragraph -
  You also agree to pay us any amount by which you have gone over your credit limit ('Over Limit Amount'), which we will include within your minimum payment.

Section 4 – Payments – How we apply payments:

• Clarified how we apply payments per following paragraph -
  Here is how we apply payments:
  Firstly, we will apply your payments to amounts included in the closing balance on your latest statement, from the amounts having the highest interest rate, and then to amounts having the next highest interest rate, and so on, with amounts having the lowest interest rate paid last. Thereafter, we will apply your payments to amounts that have not appeared on your statement.

Section 5 – Account safety & security:

• Added subheading per below -
  "Warning: Failure to comply with your obligations to protect your Account or to notify us of a lost or stolen Card may make you liable for unauthorised Charges."

Section 5 – Account safety & security – When you are liable for unauthorised Charges:

• Added “What constitutes an 'unreasonable delay' will be determined on a case by case basis.” In following paragraph -
  Through unreasonably delaying reporting of the misuse of your Account, loss or theft of your Card or breach of security for your PIN or other security codes. What constitutes an 'unreasonable delay' will be determined on a case by case basis.

Section 6 – Ending this Agreement & suspending or cancelling your Account – How to end this Agreement:

• Added the following paragraph -
  You may also be entitled to a refund of your annual fee in certain circumstances. If you are ending this Agreement because you do not agree with changes we are making to this Agreement and those changes are detrimental to you, we may give you a pro-rated refund of your annual fee provided you give us notice that you intend to end your Agreement within 30 days of us telling you about the relevant changes to this Agreement.

Section 7 – General – Making Changes to this Agreement:

• Added the following paragraph -
  You may also be entitled to a refund of your annual fee in certain circumstances. If you are ending this Agreement because you do not agree with changes we are making to this Agreement and those changes are detrimental to you, we may give you a pro-rated refund of your annual fee provided you give us notice that you intend to end your Agreement within 30 days of us telling you about the relevant changes to this Agreement."

Section 7 – General – Payment to third parties:

• Updated “amount up to $400” in the following paragraph -
  If your Account application was obtained from or promoted by a third party or your Card is co-branded with another business, we may pay them a fee or commission. In some cases we pay an amount up to $400.

Section – American Express Card Member Privacy Statement:

• Updated with Privacy Statement effective September 2022.

Section – Information Statement – Question 8:

• Updated notice period from “20 days” to “30 days” per below -
  You get 30 days advance written notice for: - a change in the way in which interest is calculated; or - a change in credit fees and charges; or - any other changes by us; except where the change reduces what you have to pay or the change happens automatically under the contract.

Membership Rewards Terms and Conditions

• Terms and Conditions effective until 31 October 2023 (inclusive)
• Terms and Conditions effective from 1 November 2023 (inclusive)

Key Information

Summary Only:
The information below is a summary of the key changes only. The Membership Rewards Terms & Conditions wording and layout have also been updated for clarity, including grammatical changes to key terms, amendments to sentence structure etc. To view both the existing and new Membership Rewards Terms & Conditions, please use the hyperlinks above.

All sections:
Updated “Supplementary” Cardmember to “Additional” Cardmember.

Section 2 - Eligibility and Enrolment:

• You cannot pool or combine your points with points accrued in another Program Account. Added a sentence to clarify if you hold more than one Account and voluntarily cancel any such Account and at least one Account remains open, we may allow points accrued to be linked to the open Account.

Section 5 - Points Accrual - Exclusions:

• Clarified that you cannot accrue points for fund disbursements.

Section 10 - Redeeming Points for Credit:

• Added the following paragraph -
  The redemption of points for a credit to your Card (Points for Credit) will be administered by us within three business days and cannot be reversed. Amounts credited will appear on the first monthly statement following redemption. If you hold multiple Cards linked to the one Membership Rewards account, the Points for Credit redemption will automatically be credited to the Primary Account only.

Section 13 - Redeeming Frequent Traveller Rewards:

• 13.2 – You may only redeem Points into a participating Frequent Traveller Program(s) in your name. Removed reference to ‘Points transferred to a Frequent Traveller Program Account in any other name will be returned to your Program Account.’
  

Section 14 - Program Account:

• Added 'Where we have reasonable grounds,' to Clause 14.6 per following paragraph -
  Where we have reasonable grounds, we reserve the right to withdraw all Card benefits from you and any Supplementary Card Member due to the failure of you or the Supplementary Card Member to adhere to the conditions applicable to any Card.

Section 17 - Privacy and Personal Information:

• Clarified information on how to opt-out of direct marketing per following paragraph -
  You can opt-out from receiving direct marketing at any time by calling 1300 132 639. You can also adjust your communication preferences using our Online Preferences or opt-out of email marketing by clicking ‘unsubscribe’ in the footer of our emails.

Velocity Points Terms and Conditions (if enrolled)

• Terms and Conditions effective until 31 October 2023 (inclusive)
• Terms and Conditions effective from 1 November 2023 (inclusive)

Key Information

Summary Only:
The information below is a summary of the key changes only. The Velocity Points Terms and Conditions wording and layout has also been updated for clarity, including grammatical changes to key terms, amendments to sentence structure etc. To view both the existing and new Velocity Points Terms and Conditions, please use the hyperlinks above.

All sections:

• Updated “Basic” Cardmember to “Primary” Cardmember.
• Updated “Supplementary” Cardmember to “Additional” Cardmember.

Section General – 4.12:

• Updated the State or Territory that the agreement is governed per below -
  This agreement is governed by the State or Territory of Australia as stated on your billing address, or if your billing address is overseas, as stated on your last-known Australian billing address.

American Express Travel Online Terms and Conditions

• Terms and Conditions effective until 31 October 2023 (inclusive)
• Terms and Conditions effective from 1 November 2023 (inclusive)

Key Information

Summary Only:
The information below is a summary of the key changes only. The American Express Travel Online (AETO) Terms & Conditions wording and layout has also been updated for clarity, including grammatical changes to key terms, amendments to sentence structure etc. To view both the existing and new AETO Terms & Conditions, please use the hyperlinks above.

Section 2 - Changes to Terms & Conditions:

• Added reminder to check the Terms and Conditions regularly for any changes, particularly when you use the website to make an Online Travel Booking with us, per below -
  You agree that it is your responsibility to check these Terms and Conditions regularly for any changes when you use this website to make an Online Travel Booking with us.

Section 4 - Law and Jurisdiction:

• Clarified the jurisdiction of the Terms and Conditions of use of the American Express website, per below paragraph -
  These Terms and Conditions and your use of the American Express website is governed by the laws of the State or Territory of Australia as stated on your billing address or if your billing address is overseas, as stated on your last known Australian billing address and the courts of that State or Territory shall have jurisdiction over all parties to the Agreement.

Section 31 - Payment Method:

• 31.1 - Removed 'Available only for pre-paid products' in relation to payment using 'Authorisation to Charge' forms.
• 31.2 - Updated Travel Credit payment method Terms to align with Travel Credit Terms found here. Including clarification around changes or cancellations to bookings, certain booking-type eligibility, unused Travel Credit[s], cancellation or changes to Card or Rewards program[s] and if your account is enrolled in the Care or Financial Relief Program and your Card has been temporarily deactivated, you will not be able to use the Travel Credit until you exit the relief program and re-activate your Card.