A smooth start, unlocked
How to get ready to welcome American Express.
Helpful steps to start you off
Make sure you're ready to attract Card Members and manage your business Account efficiently.
Order free signage to show you accept American Express
Help Card Members notice you with our free signage and supplies, from shopfront stickers to digital assets.
Register for an Online Merchant Account
Simplify your account management with online access to transactions and e-statements.
Let your staff know you welcome American Express
Make sure your staff know which payment options you accept to let your customers choose how they pay you.
If your terminal declines transactions
Email amextt@aexp.com with your Merchant Member Account number and pictures of the relevant receipts, so our technical support team can help solve the problem.
Before you call
We’ll ask for some information to verify who we’re speaking to and protect your Account’s security.
Merchant number
Make sure you have your Merchant number handy. You can find it at the top right corner of your statements and emails from us about your Merchant Account.
6-digit Account number
Have your Account number ready. We may also ask for the bank account number connected to the Merchant Account we make payments to.
A world of opportunity, unlocked
See what you can access as a valued Merchant Member.
A world of opportunity, unlocked
See what you can access as a valued Merchant Member.
Talk to us
LIVE CHAT
You must be registered for an Online Merchant Account to use live chat.
CALL US
Have your ten digit Merchant number on hand to help us serve you efficiently
1300 363 614
8:00am - 6:00pm Monday - Friday
AEST/AEDT
ENQUIRE NOW
Fill out your details for a callback from our sales representative team.