What Merchant representatives can do
Sign you up to become an American Express Merchant Member
- The representatives will visit your business or call your phone to invite you to become a valued American Express accepting Merchant. They will share with you the great benefits of being able to say yes to American Express Card Members.
- The representatives use a tablet to collect information for our digital application form. This form can be emailed to you by your representative.
- The email address will come from our vendor acquiring partner, which is Retail Safari.
- In order for American Express to abide by the Anti Money Laundering legislation, we are mandated to collect documentation about your business entity including but not limited to a trust deed, bank statement and photograph of your driver license.
Help you get started quickly
Once you are successfully set up to start taking American Express Cards, you might receive a visit or call from one of our Merchant Specialists to assist with any questions you may have about being an American Express Merchant Member. The visit or call may include terminal testing to ensure terminal connectivity was successful.
You may expect a call from our friendly team on 03 9000 0766 or 02 927 11133.
If you would like to contact us for support, please feel free to use our live chat function through your Online Merchant Account or contact us on 1300 363 614.
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1300 363 614
General Enquiries
8:00am - 6:00pm Monday - Friday
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