Operating
Responsibly
Our business is built on relationships, which is why we hold ourselves to the highest standards of ethics and regulatory compliance. Each transaction or interaction is an opportunity for us to demonstrate this commitment in practice. While we operate in an environment of external scrutiny, it’s equally, if not more important that we do what’s right, even when no-one is looking.
Modern Slavery Statement
We recognise that we have the responsibility to take a robust approach to slavery and human trafficking and are absolutely committed to preventing slavery and human trafficking in our corporate activities, and to ensuring that our supply chain is free from slavery and human trafficking. Our Modern Slavery Statement details how we operationalize our commitment to identify and manage these risks.
Code of Conduct
American Express is committed to respecting human rights in all aspects of our business, as outlined in out Code of Conduct and Global Human Rights Statement.
Financial Hardship
Life can change in an instant. When it does, our financial assistance programs support customers through tough times. They are designed to help those affected by crises, like natural disasters or a pandemic, without the need to provide evidence, which can be a time-consuming burden when someone’s already dealing with a crisis.
We’ve also created a formal policy framework for supporting vulnerable customers. This involves ongoing training and resources for our customer-facing colleagues, covering areas like how to identify possible signs of hardship and what to do when communicating with customers who are experiencing issues like abuse, mental illness or the loss of a loved one.
