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Q. Why should I take American Express Travelers Cheques on my next trip?
A. American Express Travelers Cheques are recognized around the world. They are safer than cash, and if lost or stolen can be replaced worldwide very soon. Travelers Cheques also enable you to budget, track and control your travel expenses easily*.
*Please refer to the back of the purchase record for details regarding Cheques replacement.
Q. What types of Travelers Cheques are available?
A. American Express Travelers Cheques are available in 7 currencies and more than 20 denominations. Click Here for more currency and denomination information.
Q. Where do I purchase Travelers Cheques?
A. You can buy Travelers Cheques at participating banks nationwide.
Q. Is there a fee to purchase Travelers Cheques?
A. Usually banks charge an handling fee of 0.5% ~1%. For further details, please call the bank where you purchase American Express Travelers Cheques. Besides, It's better to purchase the American Express Travelers Cheques by using foreign savings in bank account, or using RMB following the foreign exchange regulations that have been formed by the Foreign Exchange Bureau. If you use foreign cash to purchase American Express Travelers Cheques, banks will charge a 1% service fee for exchanging from cash. (Please call your bank for confirmation on the details.)
Q. Can I use my American Express Card to purchase Travelers Cheques in China?
A. We apologize! At this time, it is not possible to purchase Travelers Cheques with your American Express Card in China.
Q. Do American Express Travelers Cheques expire?
A. American Express Travelers Cheques never expire. Unused Cheques can be saved for future trips.
Q. How do I cash Travelers Cheques?
A. Simply present the Cheque to the teller or cashier where you wish to use it. Make sure the acceptor watches while you countersign the Cheque in the lower left-hand corner. The signature must be the same as the one in the upper left-hand corner
Q. What happens if I sign the Cheque in the wrong place, or my signatures don't match?
A. Acceptance of Travelers Cheques is based on the acceptor watching the customer sign the Cheque in the lower left corner, and then comparing that signature with the original signature in the upper left corner. The acceptor must observe the customer signing the Cheque. If the signatures are a reasonable match, the Cheque should be accepted. As always, if the acceptor is unsure, they should call an American Express Travelers Cheque Customer Service Center. If you sign in the wrong place, the acceptor will ask you to sign again in the right place.
Q. Do I need to fill out the date on my Travelers Cheque?
A. The date, in the upper right-hand corner, should be filled out upon use, just like a personal cheque. It is also acceptable without filling out the date.
Q. Is there a fee to cash Travelers Cheques?
A. Normally there is no fee when you use Travelers Cheques to pay for goods and services at shops, restaurants, and hotels. Some establishments, primarily outside of the U.S., as well as some banks, may charge a fee. For more information on using your Cheques, including exchange locations, please visit Where to Use Your Cheques.
Q. If I don't use the full face value of the Travelers Cheque, will I get change back?
A. Yes, you will get change back, just like cash.
Q. What happens if I lose my Travelers Cheques?
A. If your Travelers Cheques are lost or stolen, contact an American Express Travelers Cheques Customer Service Center immediately. They will provide you with step-by-step instructions for reimbursement.
Q. Where can I get my Cheques reimbursed?
A. If your Cheques are lost or stolen, you must contact an American Express Travelers Cheques Customer Service Center immediately. They will provide you with step-by-step instructions for replacing your Cheques at your nearest Travel Service Location.
Q. What should be done with a deceased person's unused Travelers Cheques?
A. The estate beneficiary or executor should take the Travelers Cheques, the death certificate, and any other estate papers designating the beneficiary to their bank, or the estate's bank, and instruct the bank to call an American Express Travelers Cheque Customer Service Center for further instructions.
Q. How do I contact an American Express Travelers Cheques Customer Service Center?
A. For your convenience, American Express Travelers Cheques Customer Service Centers are available around the world. To find a Customer Service Center, visit our American Express Customer Service Center listing.
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View About the Company, Web Site Rules and Regulations, Trademarks and Privacy Statement. Copyright © 2003 American Express® Company. All Rights Reserved. Users of this site agree to be bound by the terms of the American Express® Web Site Rules and Regulations. American Express International, Inc., 18th Floor, Cityplaza 4, 12 Taikoo Wan Road, Taikoo Shing, Hong Kong. American Express Bank Ltd.,
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